The 5 Whys is a simple tool used to help you understand what’s causing a problem by using an iterative interrogative technique to explore the root cause underlying a particular problem. As the name suggested, 5 Whys takes five iterations of asking “Why” to drill down from one symptom to another until you reached the root cause (Sometimes asking “Why?” five times is too many, and sometimes you need to ask it more than five times).
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