{"id":524,"date":"2022-01-26T01:27:16","date_gmt":"2022-01-26T01:27:16","guid":{"rendered":"https:\/\/www.cybermedian.com\/vn\/?p=524"},"modified":"2025-02-17T11:24:02","modified_gmt":"2025-02-17T03:24:02","slug":"improve-customer-experience-with-customer-journey-map","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/vn\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--h3\" id=\"2f61\">S\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u1ed1t, nh\u01b0ng kh\u00e1ch h\u00e0ng v\u1eabn kh\u00f4ng h\u00e0i l\u00f2ng, \u0111\u1ed9 trung th\u00e0nh v\u1eabn r\u1ea5t th\u1ea5p?<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"cc52\">Th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn c\u00f2n l\u00e2u, vi\u1ec7c y\u00eau c\u1ea7u tr\u1ee3 gi\u00fap v\u1eabn kh\u00f3 kh\u0103n, kh\u00f4ng c\u00f3 tr\u1ea3i nghi\u1ec7m trong qu\u00e1 tr\u00ecnh mua s\u1eafm, kh\u00f4ng c\u00f3 \u0111i\u1ec3m s\u00e1ng n\u00e0o&#8230;<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"c42c\">D\u00f9 d\u1ecbch v\u1ee5 c\u00f3 t\u1ed1t \u0111\u1ebfn \u0111\u00e2u, v\u1eabn c\u00f2n k\u00e9m?<\/li>\n<\/ul>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"d515\">H\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h3>\n<blockquote class=\"graf graf--blockquote graf-after--h3\" id=\"6346\">\n<p>Qu\u00e1 tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u1eeb vi\u1ec7c nh\u1eadn th\u1ee9c s\u1ea3n ph\u1ea9m \u0111\u1ebfn vi\u1ec7c mua s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u201ch\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\u201d<\/p>\n<\/blockquote>\n<p class=\"graf graf--p graf-after--blockquote\" id=\"7482\">B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e2u chuy\u1ec7n c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng trong m\u1ed9t k\u1ecbch b\u1ea3n c\u1ee5 th\u1ec3. Bao g\u1ed3m kh\u00e1ch h\u00e0ng t\u1eeb l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi s\u1ea3n ph\u1ea9m, ch\u1ea1m v\u00e0o c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1c nhau c\u1ee7a s\u1ea3n ph\u1ea9m, v\u00e0 k\u1ebft th\u00fac vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"163f\">N\u00f3 c\u00f3 th\u1ec3 l\u00e0m r\u00f5 c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c ch\u00ednh gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m, v\u00e0 b\u1eb1ng c\u00e1ch quan s\u00e1t v\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi, suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u1edf c\u00e1c giai \u0111o\u1ea1n kh\u00e1c nhau, n\u00f3 c\u00f3 th\u1ec3 gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n ph\u1ea9m v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m \u0111au.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"1fe8\">B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng gi\u00fap b\u1ea1n hi\u1ec3u l\u1ea1i kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, thi\u1ebft k\u1ebf l\u1ea1i h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u00fang ta ti\u1ebfp c\u1eadn t\u1eebng kh\u00e1ch h\u00e0ng v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n<blockquote class=\"graf graf--blockquote graf-after--p\" id=\"f029\">\n<p>M\u1ed9t b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t h\u00ecnh \u1ea3nh h\u00f3a c\u1ee7a qu\u00e1 tr\u00ecnh m\u00e0 m\u1ed9t ng\u01b0\u1eddi tr\u1ea3i qua \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau. N\u00f3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 hi\u1ec3u v\u00e0 gi\u1ea3i quy\u1ebft nhu c\u1ea7u v\u00e0 \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/blockquote>\n<h3 class=\"graf graf--h3 graf-after--blockquote\" id=\"5372\">M\u1ed9t v\u00ed d\u1ee5 v\u1ec1 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"ec8f\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 minh h\u1ecda cho \u00fd ngh\u0129a c\u1ee7a \u201ch\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d.<\/p>\n<figure class=\"graf graf--figure graf-after--p\" id=\"4e86\"><img class=\"graf-image\" data-height=\"990\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-is-featured=\"true\" data-width=\"1980\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0nHORdj95HPhVTnUn.jpg\"\/><\/figure>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c128\">Nhi\u1ec7t \u0111\u1ed9 gi\u1ea3m, v\u00e0 c\u00e1i l\u1ea1nh \u0111ang d\u1ea7n \u0111\u1ebfn.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"504e\">T\u00f4i mu\u1ed1n mua m\u1ed9t chi\u1ebfc \u00e1o kho\u00e1c m\u00f9a \u0111\u00f4ng.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"45e0\">T\u00f4i \u0111\u00e3 t\u00ecm ki\u1ebfm m\u1ed9t c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn nh\u1ea5t \u0111\u1ecbnh, v\u00e0 t\u00ecm th\u1ea5y m\u1ed9t v\u00e0i s\u1ea3n ph\u1ea9m h\u00e0i l\u00f2ng, gi\u00e1 n\u1eb1m trong kho\u1ea3ng t\u1eeb 400\u200a\u2014\u200a500 \u0111\u00f4 la.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f6b6\">T\u00f4i \u0111i xem v\u00e0 ki\u1ec3m tra c\u00e1c trang mua s\u1eafm kh\u00e1c \u0111\u1ec3 xem li\u1ec7u c\u00f9ng m\u1ed9t m\u00f3n h\u00e0ng c\u00f3 r\u1ebb h\u01a1n kh\u00f4ng.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"866d\">Cu\u1ed1i c\u00f9ng, t\u00f4i quay l\u1ea1i c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn ban \u0111\u1ea7u \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng v\u00e0 mua m\u1ed9t chi\u1ebfc \u00e1o kho\u00e1c v\u1edbi gi\u00e1 400 \u0111\u00f4 la.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f93b\">Sau khi giao h\u00e0ng, t\u00f4i c\u1ea3m th\u1ea5y r\u1eb1ng ch\u1ea5t li\u1ec7u v\u00e0 m\u00e0u s\u1eafc kh\u00f4ng kh\u00e1c g\u00ec so v\u1edbi nh\u1eefng b\u1ee9c \u1ea3nh tr\u00ean Internet, v\u00e0 khi t\u00f4i m\u1eb7c n\u00f3 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 \u1ea5m \u00e1p. L\u1ea7n t\u1edbi khi t\u00f4i mua s\u1eafm qu\u1ea7n \u00e1o m\u1edbi, t\u00f4i d\u1ef1 \u0111\u1ecbnh s\u1ebd mua t\u1ea1i c\u00f9ng m\u1ed9t c\u1eeda h\u00e0ng.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"5590\">C\u00e1c y\u1ebfu t\u1ed1 c\u1ee7a b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/h3>\n<h3 class=\"graf graf--h3 graf-after--h3\" id=\"35ed\">C\u00e1c b\u01b0\u1edbc \u0111\u1ec3 t\u1ea1o b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"7d09\">T\u00f4i \u0111\u00e3 li\u1ec7t k\u00ea s\u00e1u b\u01b0\u1edbc \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t <a class=\"markup--anchor markup--p-anchor\" data-href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" rel=\"noopener\" target=\"_blank\">b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/a><\/p>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--p\" id=\"e2df\"><strong class=\"markup--strong markup--li-strong\">M\u1eddi c\u00e1c b\u00ean li\u00ean quan tham gia<\/strong>\u2014\u200aNhi\u1ec1u d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh n\u1ed9i b\u1ed9 kh\u00f4ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 thu\u1eadn ti\u1ec7n h\u01a1n trong h\u00e0nh tr\u00ecnh ngay t\u1eeb \u0111\u1ea7u thi\u1ebft k\u1ebf. Do \u0111\u00f3, tr\u01b0\u1edbc khi thi\u1ebft k\u1ebf, t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan (bao g\u1ed3m c\u1ea3 nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c th\u00e0nh vi\u00ean h\u1ed7 tr\u1ee3 ph\u00eda sau) n\u00ean xem x\u00e9t v\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 thay \u0111\u1ed5i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng h\u00e0nh tr\u00ecnh.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"9460\"><strong class=\"markup--strong markup--li-strong\">T\u00ecm ki\u1ebfm nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/strong>\u2014\u200aM\u1ed7i kh\u00e1ch h\u00e0ng c\u00f3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t c\u1ee7a m\u00ecnh, v\u00e0 nh\u1eefng g\u00ec h\u1ecd th\u00edch, quan t\u00e2m v\u00e0 gh\u00e9t trong h\u00e0nh tr\u00ecnh l\u00e0 kh\u00e1c nhau. Trong qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf, ch\u00fang ta n\u00ean hi\u1ec3u tr\u01b0\u1edbc c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, nh\u1eefng g\u00ec h\u1ecd th\u00edch, nh\u1eefng g\u00ec h\u1ecd kh\u00f4ng th\u00edch, nh\u1eefng g\u00ec h\u1ecd kh\u00f4ng quan t\u00e2m, v\u00e0 sau \u0111\u00f3 thi\u1ebft k\u1ebf h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd theo nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y. \u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng m\u00e0 ch\u00fang t\u00f4i \u0111\u00e1nh gi\u00e1 cao h\u01a1n, ch\u00fang t\u00f4i n\u00ean \u01b0u ti\u00ean xem h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd c\u00f3 d\u1ec5 d\u00e0ng v\u00e0 tho\u1ea3i m\u00e1i h\u01a1n kh\u00f4ng.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e5d9\"><strong class=\"markup--strong markup--li-strong\">T\u1ea1o b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/strong>\u2014\u200aH\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng th\u01b0\u1eddng r\u1ea5t d\u00e0i v\u00e0 ph\u1ee9c t\u1ea1p, v\u1edbi h\u00e0ng ch\u1ee5c ho\u1eb7c th\u1eadm ch\u00ed h\u00e0ng tr\u0103m \u0111i\u1ec3m ti\u1ebfp x\u00fac, trong \u0111\u00f3 c\u00e1c \u0111\u1ed9i, ph\u00f2ng ban v\u00e0 k\u00eanh kh\u00e1c nhau trong doanh nghi\u1ec7p tham gia. Tr\u01b0\u1edbc khi ch\u00fang ta xem x\u00e9t nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0o \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quan t\u00e2m nh\u1ea5t ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng, vi\u1ec7c ph\u00e1c th\u1ea3o h\u00e0nh tr\u00ecnh t\u1ed5ng th\u1ec3 tr\u01b0\u1edbc c\u0169ng l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn t\u1ed1t. Ch\u00fang t\u00f4i g\u1ecdi \u0111\u00e2y l\u00e0 b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"1eb7\"><strong class=\"markup--strong markup--li-strong\">X\u00e1c \u0111\u1ecbnh m\u1ed1i quan t\u00e2m, ni\u1ec1m vui v\u00e0 n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>\u2014\u200aC\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u00ecm ra m\u1ed1i quan t\u00e2m v\u00e0 \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 h\u1ecfi tr\u1ef1c ti\u1ebfp h\u1ecd ho\u1eb7c h\u1ecfi nh\u1eefng ng\u01b0\u1eddi th\u01b0\u1eddng xuy\u00ean ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 hi\u1ec3u m\u1ed1i quan t\u00e2m v\u00e0 \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng bao g\u1ed3m ph\u1ecfng v\u1ea5n s\u00e2u, ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean v\u00e0 ph\u00e2n t\u00edch tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"880d\"><strong class=\"markup--strong markup--li-strong\">Xem x\u00e9t k\u1ebft qu\u1ea3 v\u00e0 thi\u1ebft k\u1ebf l\u1ea1i h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/strong>\u2014\u200aSau khi \u0111i\u1ec1u tra, c\u00e1c b\u00ean li\u00ean quan c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u1ec1 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 vi\u1ec7c hi\u1ec3u bi\u1ebft v\u1ec1 s\u1edf th\u00edch, m\u1ed1i quan t\u00e2m v\u00e0 \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng. Sau khi \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn, ch\u00fang ta c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u thi\u1ebft k\u1ebf l\u1ea1i h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c \u0111i\u1ec3m \u0111au v\u00e0 th\u00eam c\u00e1c \u0111i\u1ec3m gi\u00e1 tr\u1ecb gia t\u0103ng v\u00e0o h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng. Trong qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf l\u1ea1i, c\u00e1c nh\u00e0 \u0111i\u1ec1u ph\u1ed1i chuy\u00ean nghi\u1ec7p c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ed9i ng\u0169 d\u1ec5 d\u00e0ng k\u00edch th\u00edch s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e4b7\"><strong class=\"markup--strong markup--li-strong\">Xem x\u00e9t \u0111\u1ecbnh k\u1ef3, \u0111o l\u01b0\u1eddng v\u00e0 c\u1ee7ng c\u1ed1 c\u01a1 ch\u1ebf \u0111\u1ec3 c\u1ea3i thi\u1ec7n h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/strong>\u2014\u200aTh\u1ef1c hi\u1ec7n c\u00e1c c\u01a1 ch\u1ebf \u0111o l\u01b0\u1eddng v\u00e0 c\u1ee7ng c\u1ed1 l\u00e0 c\u1ed1t l\u00f5i c\u1ee7a vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n. Ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng l\u00e0 thi\u1ebft l\u1eadp m\u1ed9t ti\u00eau chu\u1ea9n cho c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng, v\u00e0 c\u00f3 m\u1ed9t ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch c\u1ea3i thi\u1ec7n to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft nh\u1eefng kh\u00f3 kh\u0103n trong \u0111\u00f3.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"a55c\">T\u1ea1o b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 tr\u1ef1c tuy\u1ebfn<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"5a4d\">Visual Paradigm Online (VP Online) l\u00e0 ph\u1ea7n m\u1ec1m s\u01a1 \u0111\u1ed3 tr\u1ef1c tuy\u1ebfn h\u1ed7 tr\u1ee3 B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, c\u00e1c bi\u1ec3u \u0111\u1ed3 kh\u00e1c nhau, UML, s\u01a1 \u0111\u1ed3 lu\u1ed3ng, s\u01a1 \u0111\u1ed3 gi\u00e1, s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c, c\u00e2y gia \u0111\u00ecnh, ERD, b\u1ea3n k\u1ebf ho\u1ea1ch, v.v.<\/p>\n<h4 class=\"graf graf--h4 graf-after--p\" id=\"ddfd\">M\u1eabu v\u00e0 v\u00ed d\u1ee5 v\u1ec1 b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng:<\/h4>\n<figure class=\"graf graf--figure graf-after--h4\" id=\"fd94\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0bvnahNlZS8B-_8dQ.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c5d4\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" rel=\"noopener\" target=\"_blank\">B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"b8b2\"><img class=\"graf-image\" data-height=\"760\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0iE1Hh0MfLmIr6APh.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"81c7\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" rel=\"noopener\" target=\"_blank\">\u0110\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"8f44\"><img class=\"graf-image\" data-height=\"979\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0Yqh11qz2l_jKBTaB.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"0512\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" rel=\"noopener\" target=\"_blank\">C\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3265\"><img class=\"graf-image\" data-height=\"980\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0pylebl1nf7icVajA.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"a726\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" rel=\"noopener\" target=\"_blank\">Kh\u00f4i ph\u1ee5c m\u1eadt kh\u1ea9u ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"568d\"><img class=\"graf-image\" data-height=\"866\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0aLH3zEl_DcQm8rVM.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"9552\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" rel=\"noopener\" target=\"_blank\">D\u1ecbch v\u1ee5 s\u1eeda ch\u1eefa l\u00f2 n\u01b0\u1edbng t\u1ea1i ch\u1ed7<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"c05e\"><img class=\"graf-image\" data-height=\"912\" data-image-id=\"0*Ic0nqOGSQo1hQ2FL.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0Ic0nqOGSQo1hQ2FL.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8a5e\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" rel=\"noopener\" target=\"_blank\">Th\u01b0 vi\u1ec7n<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"ea4f\"><img class=\"graf-image\" data-height=\"822\" data-image-id=\"0*VFSJGXhSuWKyi8lP.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0VFSJGXhSuWKyi8lP.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"f7db\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" rel=\"noopener\" target=\"_blank\">B\u1ec7nh vi\u1ec7n<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"4a78\"><img class=\"graf-image\" data-height=\"786\" data-image-id=\"0*IA43izuyY3KQVyHH.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0IA43izuyY3KQVyHH.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"07fe\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" rel=\"noopener\" target=\"_blank\">M\u1eabu v\u00f2ng \u0111\u1eddi b\u00e1n h\u00e0ng t\u1ed5ng qu\u00e1t 2<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3318\"><img class=\"graf-image\" data-height=\"746\" data-image-id=\"0*zfGLjbI_CaC4a5av.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0zfGLjbI_CaC4a5av.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"35a8\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" rel=\"noopener\" target=\"_blank\">M\u1eabu v\u00f2ng \u0111\u1eddi b\u00e1n h\u00e0ng t\u1ed5ng qu\u00e1t<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"5646\"><img class=\"graf-image\" data-height=\"1134\" data-image-id=\"0*obvxvdqqHolKs296.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0obvxvdqqHolKs296.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"94ea\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" rel=\"noopener\" target=\"_blank\">M\u1eabu b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng chi ti\u1ebft<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"9b3f\"><img class=\"graf-image\" data-height=\"948\" data-image-id=\"0*PyWHifzQOBi730vr.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0PyWHifzQOBi730vr.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"5d3d\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" rel=\"noopener\" target=\"_blank\">Mua xe h\u01a1i<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"7a8f\"><img class=\"graf-image\" data-height=\"900\" data-image-id=\"0*kd9ZAv8Z7LigyfL8.png\" data-width=\"1422\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0kd9ZAv8Z7LigyfL8.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8216\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" rel=\"noopener\" target=\"_blank\">Mua TV tr\u1ef1c tuy\u1ebfn<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"05b3\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0ohShGHsR0qw3nId0.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"1729\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" rel=\"noopener\" target=\"_blank\">M\u1eabu b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng c\u01a1 b\u1ea3n<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3883\"><img class=\"graf-image\" data-height=\"536\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"e025\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" rel=\"noopener\" target=\"_blank\">H\u1ed7 tr\u1ee3 B\u00e1n h\u00e0ng<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"29e3\"><img class=\"graf-image\" data-height=\"714\" data-image-id=\"0*Jdc1k2DEUNsLmnHy.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/vn\/wp-content\/uploads\/sites\/14\/2022\/01\/0Jdc1k2DEUNsLmnHy.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"41de\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" 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