{"id":12289,"date":"2026-09-21T18:56:19","date_gmt":"2026-09-21T10:56:19","guid":{"rendered":"https:\/\/www.cybermedian.com\/vn\/creating-swimlanes-in-bpmn-a-beginners-step-by-step-tutorial\/"},"modified":"2026-09-22T18:13:42","modified_gmt":"2026-09-22T10:13:42","slug":"creating-swimlanes-in-bpmn-a-beginners-step-by-step-tutorial","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/vn\/creating-swimlanes-in-bpmn-a-beginners-step-by-step-tutorial\/","title":{"rendered":"T\u1ea1o c\u00e1c \u0111\u01b0\u1eddng chuy\u1ec1n trong BPMN: H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u"},"content":{"rendered":"<p>C\u00e1c \u0111\u01b0\u1eddng chuy\u1ec1n trong BPMN gi\u00fap b\u1ea1n hi\u1ec3n th\u1ecb<strong>ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho t\u1eebng ho\u1ea1t \u0111\u1ed9ng<\/strong> trong m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang \u0111\u01b0\u1ee3c chia th\u00e0nh:<\/p>\n<ul>\n<li>\n<p><strong>C\u00e1c b\u1ec3 (Pools):<\/strong>T\u00e1ch bi\u1ec7t c\u00e1c b\u00ean tham gia, t\u1ed5 ch\u1ee9c, h\u1ec7 th\u1ed1ng ho\u1eb7c c\u00e1c quy tr\u00ecnh \u0111\u1ed9c l\u1eadp.<\/p>\n<\/li>\n<li>\n<p><strong>C\u00e1c \u0111\u01b0\u1eddng chuy\u1ec1n (Lanes):<\/strong>Chia m\u1ed9t b\u1ec3 theo vai tr\u00f2, ph\u00f2ng ban, nh\u00f3m ho\u1eb7c h\u1ec7 th\u1ed1ng.<\/p>\n<\/li>\n<\/ul>\n<p>M\u1ed9t quy t\u1eafc h\u1eefu \u00edch l\u00e0:<strong>b\u1ec3 = b\u00ean tham gia; \u0111\u01b0\u1eddng chuy\u1ec1n = tr\u00e1ch nhi\u1ec7m trong b\u00ean \u0111\u00f3.<br \/>\n<\/strong><\/p>\n<p><img alt=\"S\u01a1 \u0111\u1ed3 \u0111\u01b0\u1eddng k\u1ebb BPMN minh h\u1ecda quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng v\u1edbi c\u00e1c b\u1ec3 cho c\u00e1c b\u00ean tham gia v\u00e0 c\u00e1c \u0111\u01b0\u1eddng k\u1ebb cho c\u00e1c vai tr\u00f2 nh\u01b0 Xem x\u00e9t, Ph\u00f2ng ban v\u00e0 \u0110\u1ed9i nh\u00f3m.\" class=\"alignnone size-full wp-image-20901\" decoding=\"async\" height=\"1122\" loading=\"lazy\" sizes=\"auto, (max-width: 1402px) 100vw, 1402px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b.png 1402w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b-300x240.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b-1024x819.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b-768x615.png 768w\" width=\"1402\"\/><\/p>\n<h2>Quy tr\u00ecnh v\u00ed d\u1ee5: X\u1eed l\u00fd m\u1ed9t \u0111\u01a1n h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/h2>\n<p>Ch\u00fang ta s\u1ebd m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh \u0111\u01a1n gi\u1ea3n n\u00e0y:<\/p>\n<ol>\n<li>\n<p>M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u1eb7t m\u1ed9t \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p>B\u1ed9 ph\u1eadn D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ki\u1ec3m tra \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p>Ph\u00f2ng T\u00e0i ch\u00ednh x\u00e1c nh\u1eadn thanh to\u00e1n.<\/p>\n<\/li>\n<li>\n<p>Kho h\u00e0ng g\u1eedi \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p>Kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1eadn chuy\u1ec3n.<\/p>\n<\/li>\n<\/ol>\n<h2>B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi quy tr\u00ecnh<\/h2>\n<p>Tr\u01b0\u1edbc khi v\u1ebd b\u1ea5t k\u1ef3 th\u1ee9 g\u00ec, h\u00e3y quy\u1ebft \u0111\u1ecbnh quy tr\u00ecnh b\u1ea1n \u0111ang m\u00f4 h\u00ecnh h\u00f3a l\u00e0 g\u00ec.<\/p>\n<p>\u0110\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn n\u00e0y, ph\u1ea1m vi quy tr\u00ecnh l\u00e0:<\/p>\n<blockquote>\n<p><strong>X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/strong><\/p>\n<\/blockquote>\n<p>Ng\u01b0\u1eddi tham gia ch\u00ednh l\u00e0 c\u00f4ng ty x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng. Kh\u00e1ch h\u00e0ng n\u1eb1m ngo\u00e0i c\u00f4ng ty, v\u00ec v\u1eady b\u1ea1n c\u00f3 th\u1ec3 bi\u1ec3u di\u1ec5n kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t c\u1ee5m ri\u00eang bi\u1ec7t.<\/p>\n<h2>B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean tham gia<\/h2>\n<p>Li\u1ec7t k\u00ea nh\u1eefng ng\u01b0\u1eddi, ph\u00f2ng ban ho\u1eb7c h\u1ec7 th\u1ed1ng tham gia.<\/p>\n<table>\n<thead>\n<tr>\n<th>B\u00ean tham gia<\/th>\n<th>Y\u1ebfu t\u1ed1 BPMN<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Kh\u00e1ch h\u00e0ng<\/td>\n<td>C\u1ee5m ri\u00eang bi\u1ec7t<\/td>\n<\/tr>\n<tr>\n<td>C\u00f4ng ty C\u1eeda h\u00e0ng Tr\u1ef1c tuy\u1ebfn<\/td>\n<td>C\u1ee5m ch\u00ednh<\/td>\n<\/tr>\n<tr>\n<td>D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng<\/td>\n<td>L\u00e0n \u0111\u01b0\u1eddng<\/td>\n<\/tr>\n<tr>\n<td>T\u00e0i ch\u00ednh<\/td>\n<td>L\u00e0n \u0111\u01b0\u1eddng<\/td>\n<\/tr>\n<tr>\n<td>Kho h\u00e0ng<\/td>\n<td>L\u00e0n \u0111\u01b0\u1eddng<\/td>\n<\/tr>\n<tr>\n<td>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng<\/td>\n<td>L\u00e0n \u0111\u01b0\u1eddng t\u00f9y ch\u1ecdn<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>C\u00e1c c\u1ee5m \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia, trong khi c\u00e1c l\u00e0n \u0111\u01b0\u1eddng t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00ean trong m\u1ed9t b\u00ean tham gia.<\/p>\n<h2>B\u01b0\u1edbc 3: T\u1ea1o c\u1ee5m ch\u00ednh<\/h2>\n<p>V\u1ebd m\u1ed9t h\u00ecnh ch\u1eef nh\u1eadt l\u1edbn v\u00e0 \u0111\u00e1nh nh\u00e3n cho n\u00f3:<\/p>\n<blockquote>\n<p><strong>Quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/strong><\/p>\n<\/blockquote>\n<p>\u0110\u00e2y l\u00e0 b\u1ec3 ch\u00ednh ch\u1ee9a quy tr\u00ecnh b\u1ea1n mu\u1ed1n ph\u00e2n t\u00edch.<\/p>\n<p>M\u1ed9t b\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb quy tr\u00ecnh n\u1ed9i b\u1ed9 chi ti\u1ebft, ho\u1eb7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu g\u1ecdn khi b\u1ea1n ch\u1ec9 c\u1ea7n th\u1ec3 hi\u1ec7n s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a m\u1ed9t b\u00ean tham gia. M\u1ed9t b\u1ec3 \u0111\u00e3 \u0111\u01b0\u1ee3c thu g\u1ecdn th\u01b0\u1eddng h\u1eefu \u00edch cho c\u00e1c b\u00ean tham gia b\u00ean ngo\u00e0i m\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a h\u1ecd n\u1eb1m ngo\u00e0i ph\u1ea1m vi quy tr\u00ecnh c\u1ee7a b\u1ea1n.<\/p>\n<h2>B\u01b0\u1edbc 4: Th\u00eam c\u00e1c l\u00e0n v\u00e0o b\u1ec3<\/h2>\n<p>Chia b\u1ec3 ch\u00ednh th\u00e0nh c\u00e1c ph\u1ea7n n\u1eb1m ngang ho\u1eb7c d\u1ecdc.<\/p>\n<p>\u0110\u1ed1i v\u1edbi v\u00ed d\u1ee5 n\u00e0y, h\u00e3y th\u00eam c\u00e1c l\u00e0n sau:<\/p>\n<ol>\n<li>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<li>\n<p>T\u00e0i ch\u00ednh<\/p>\n<\/li>\n<li>\n<p>Kho h\u00e0ng<\/p>\n<\/li>\n<\/ol>\n<p>M\u1ed9t b\u1ed1 c\u1ee5c ngang c\u00f3 th\u1ec3 tr\u00f4ng nh\u01b0 sau:<\/p>\n<p><img alt=\"S\u01a1 \u0111\u1ed3 BPMN th\u1ec3 hi\u1ec7n quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c chia th\u00e0nh c\u00e1c \u0111\u01b0\u1eddng k\u1ebb D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, T\u00e0i ch\u00ednh v\u00e0 Kho h\u00e0ng.\" class=\"alignnone size-full wp-image-20903\" decoding=\"async\" height=\"941\" loading=\"lazy\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727.png 1672w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727-300x169.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727-1024x576.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727-768x432.png 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d0a44727-1536x864.png 1536w\" width=\"1672\"\/><\/p>\n<p>C\u00e1c l\u00e0n ngang v\u00e0 d\u1ecdc c\u00f3 c\u00f9ng \u00fd ngh\u0129a; h\u00e3y ch\u1ecdn h\u01b0\u1edbng gi\u00fap quy tr\u00ecnh d\u1ec5 \u0111\u1ecdc nh\u1ea5t.<\/p>\n<h2>B\u01b0\u1edbc 5: Th\u00eam s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/h2>\n<p>\u0110\u1eb7t m\u1ed9t s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u v\u00e0o l\u00e0n ch\u1ecbu tr\u00e1ch nhi\u1ec7m nh\u1eadn y\u00eau c\u1ea7u \u0111\u1ea7u ti\u00ean.<\/p>\n<p>N\u1ebfu \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c nh\u1eadn b\u1edfi B\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1eb7t m\u1ed9t s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u v\u00e0o l\u00e0n \u0111\u00f3:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:   (B\u1eaft \u0111\u1ea7u)\r\n<\/code><\/pre>\n<p>M\u1ed9t s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u BPMN th\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u1ebd d\u01b0\u1edbi d\u1ea1ng m\u1ed9t h\u00ecnh tr\u00f2n m\u1ecfng.<\/p>\n<p>\u0110\u00e1nh nh\u00e3n r\u00f5 r\u00e0ng, v\u00ed d\u1ee5:<\/p>\n<blockquote>\n<p>\u0110\u01a1n h\u00e0ng \u0111\u00e3 nh\u1eadn<\/p>\n<\/blockquote>\n<h2>B\u01b0\u1edbc 6: Th\u00eam c\u00e1c ho\u1ea1t \u0111\u1ed9ng<\/h2>\n<p>Th\u00eam c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0o l\u00e0n c\u1ee7a ng\u01b0\u1eddi, b\u1ed9 ph\u1eadn ho\u1eb7c h\u1ec7 th\u1ed1ng th\u1ef1c hi\u1ec7n ch\u00fang.<\/p>\n<p>\u0110\u1ed1i v\u1edbi v\u00ed d\u1ee5 n\u00e0y:<\/p>\n<table>\n<thead>\n<tr>\n<th>L\u00e0n<\/th>\n<th>Nhi\u1ec7m v\u1ee5<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/td>\n<td>Xem x\u00e9t \u0111\u01a1n h\u00e0ng<\/td>\n<\/tr>\n<tr>\n<td>T\u00e0i ch\u00ednh<\/td>\n<td>X\u00e1c nh\u1eadn thanh to\u00e1n<\/td>\n<\/tr>\n<tr>\n<td>Kho h\u00e0ng<\/td>\n<td>L\u1ea5y v\u00e0 \u0111\u00f3ng g\u00f3i \u0111\u01a1n h\u00e0ng<\/td>\n<\/tr>\n<tr>\n<td>Kho h\u00e0ng<\/td>\n<td>Giao \u0111\u01a1n h\u00e0ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>C\u00e1c nhi\u1ec7m v\u1ee5 th\u01b0\u1eddng \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng h\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n.<\/p>\n<p><img alt=\"S\u01a1 \u0111\u1ed3 swimlane BPMN minh h\u1ecda quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5 nh\u01b0 xem x\u00e9t \u0111\u01a1n h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn thanh to\u00e1n \u0111\u01b0\u1ee3c giao cho c\u00e1c lu\u1ed3ng D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, T\u00e0i ch\u00ednh v\u00e0 Kho h\u00e0ng.\" class=\"alignnone size-full wp-image-20907\" decoding=\"async\" height=\"941\" loading=\"lazy\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226.png 1672w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226-300x169.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226-1024x576.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226-768x432.png 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10d76e5226-1536x864.png 1536w\" width=\"1672\"\/><\/p>\n<p>V\u1ecb tr\u00ed c\u1ee7a m\u1ed9t nhi\u1ec7m v\u1ee5 trong l\u00e0n cho bi\u1ebft tr\u00e1ch nhi\u1ec7m. M\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c \u0111\u1eb7t trong l\u00e0n T\u00e0i ch\u00ednh c\u00f3 ngh\u0129a l\u00e0 T\u00e0i ch\u00ednh th\u1ef1c hi\u1ec7n ho\u1eb7c ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 nhi\u1ec7m v\u1ee5 \u0111\u00f3.<\/p>\n<h2>B\u01b0\u1edbc 7: K\u1ebft n\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1c lu\u1ed3ng th\u1ee9 t\u1ef1<\/h2>\n<p>K\u1ebft n\u1ed1i c\u00e1c nhi\u1ec7m v\u1ee5 trong c\u00f9ng m\u1ed9t nh\u00f3m b\u1eb1ng<strong>lu\u1ed3ng th\u1ee9 t\u1ef1<\/strong>, \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c m\u0169i t\u00ean li\u1ec1n n\u00e9t:<\/p>\n<p id=\"tCncksb\"><img alt=\"S\u01a1 \u0111\u1ed3 BPMN minh h\u1ecda c\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1 k\u1ebft n\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng B\u1eaft \u0111\u1ea7u, Xem x\u00e9t \u0111\u01a1n h\u00e0ng, X\u00e1c nh\u1eadn thanh to\u00e1n, L\u1ea5y v\u00e0 \u0111\u00f3ng g\u00f3i \u0111\u01a1n h\u00e0ng, Giao \u0111\u01a1n h\u00e0ng v\u00e0 K\u1ebft th\u00fac b\u1eb1ng c\u00e1c m\u0169i t\u00ean li\u1ec1n.\" class=\"alignnone size-full wp-image-20909\" decoding=\"async\" height=\"1254\" loading=\"lazy\" sizes=\"auto, (max-width: 1254px) 100vw, 1254px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98.png 1254w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98-300x300.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98-1024x1024.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98-150x150.png 150w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98-768x768.png 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10ddf62a98-120x120.png 120w\" width=\"1254\"\/><\/p>\n<p>C\u00e1c m\u0169i t\u00ean cho th\u1ea5y th\u1ee9 t\u1ef1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng x\u1ea3y ra. C\u00e1c lu\u1ed3ng th\u1ee9 t\u1ef1 lu\u00f4n n\u1eb1m trong c\u00f9ng m\u1ed9t nh\u00f3m.<\/p>\n<p>Khi lu\u1ed3ng di chuy\u1ec3n t\u1eeb l\u00e0n n\u00e0y sang l\u00e0n kh\u00e1c trong c\u00f9ng m\u1ed9t nh\u00f3m, h\u00e3y ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng lu\u1ed3ng th\u1ee9 t\u1ef1. Vi\u1ec7c chuy\u1ec3n l\u00e0n kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n c\u1ea7n s\u1eed d\u1ee5ng lu\u1ed3ng tin nh\u1eafn.<\/p>\n<h2>B\u01b0\u1edbc 8: Th\u00eam c\u00e1c c\u1ed5ng khi c\u1ea7n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh<\/h2>\n<p>Gi\u1ea3 s\u1eed B\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh ph\u1ea3i quy\u1ebft \u0111\u1ecbnh xem thanh to\u00e1n \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn hay ch\u01b0a.<\/p>\n<p>Th\u00eam m\u1ed9t c\u1ed5ng lo\u1ea1i lo\u1ea1i tr\u1eeb sau b\u01b0\u1edbc ki\u1ec3m tra thanh to\u00e1n:<\/p>\n<p><img alt=\"S\u01a1 \u0111\u1ed3 BPMN minh h\u1ecda m\u1ed9t c\u1ed5ng lo\u1ea1i tr\u1eeb \u0111\u1ecbnh tuy\u1ebfn quy tr\u00ecnh thanh to\u00e1n sang vi\u1ec7c l\u1ea5y v\u00e0 \u0111\u00f3ng g\u00f3i \u0111\u01a1n h\u00e0ng ho\u1eb7c th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng.\" class=\"alignnone size-full wp-image-20912\" decoding=\"async\" height=\"941\" loading=\"lazy\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb.png 1672w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb-300x169.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb-1024x576.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb-768x432.png 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e2cb19fb-1536x864.png 1536w\" width=\"1672\"\/>H\u00ecnh thoi \u0111\u1ea1i di\u1ec7n cho m\u1ed9t c\u1ed5ng. \u0110\u00e1nh nh\u00e3n t\u1eebng \u0111\u01b0\u1eddng \u0111i ra \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh tr\u1edf n\u00ean r\u00f5 r\u00e0ng.<\/p>\n<p>M\u1ed9t b\u1ed1 c\u1ee5c kh\u1ea3 d\u0129 l\u00e0:<\/p>\n<p><img alt='S\u01a1 \u0111\u1ed3 swimlane BPMN minh h\u1ecda m\u1ed9t c\u1ed5ng lo\u1ea1i tr\u1eeb sau khi x\u00e1c nh\u1eadn thanh to\u00e1n, nh\u00e1nh th\u00e0nh c\u00e1c \u0111\u01b0\u1eddng d\u1eabn \"\u0110\u01b0\u1ee3c ch\u1ea5p thu\u1eadn\" ho\u1eb7c \"B\u1ecb t\u1eeb ch\u1ed1i\" cho vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng.' class=\"alignnone size-full wp-image-20913\" decoding=\"async\" height=\"941\" loading=\"lazy\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f.jpeg\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f.jpeg 1672w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f-300x169.jpeg 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f-1024x576.jpeg 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f-768x432.jpeg 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10e9234f8f-1536x864.jpeg 1536w\" width=\"1672\"\/><\/p>\n<h2>B\u01b0\u1edbc 9: Th\u00eam s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/h2>\n<p>\u0110\u1eb7t m\u1ed9t s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac sau ho\u1ea1t \u0111\u1ed9ng cu\u1ed1i c\u00f9ng.<\/p>\n<p>\u0110\u1ed1i v\u1edbi m\u1ed9t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">[Giao \u0111\u01a1n h\u00e0ng] \u2192 (\u0110\u01a1n h\u00e0ng ho\u00e0n t\u1ea5t)\r\n<\/code><\/pre>\n<p>\u0110\u1ed1i v\u1edbi thanh to\u00e1n b\u1ecb t\u1eeb ch\u1ed1i:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">[Th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng] \u2192 (\u0110\u01a1n h\u00e0ng b\u1ecb h\u1ee7y)\r\n<\/code><\/pre>\n<p>N\u1ebfu quy tr\u00ecnh c\u00f3 nhi\u1ec1u k\u1ebft qu\u1ea3 kh\u1ea3 d\u0129, h\u00e3y s\u1eed d\u1ee5ng c\u00e1c s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac ri\u00eang bi\u1ec7t v\u1edbi nh\u00e3n c\u00f3 \u00fd ngh\u0129a.<\/p>\n<h2>B\u01b0\u1edbc 10: Th\u00eam kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t v\u00f9ng ri\u00eang bi\u1ec7t<\/h2>\n<p>N\u1ebfu b\u1ea1n mu\u1ed1n th\u1ec3 hi\u1ec7n giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y t\u1ea1o m\u1ed9t v\u00f9ng th\u1ee9 hai:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">+-----------------------------+\r\n| Kh\u00e1ch h\u00e0ng                    |\r\n|                             |\r\n+-----------------------------+\r\n\r\n+------------------------------------------------------+\r\n| Quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn                                 |\r\n| D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng | T\u00e0i ch\u00ednh | Kho h\u00e0ng              |\r\n+------------------------------------------------------+\r\n<\/code><\/pre>\n<p>K\u1ebft n\u1ed1i c\u00e1c v\u00f9ng v\u1edbi <strong>d\u00f2ng tin nh\u1eafn<\/strong>, \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng m\u0169i t\u00ean g\u1ea1ch. S\u1eed d\u1ee5ng d\u00f2ng tin nh\u1eafn cho giao ti\u1ebfp gi\u1eefa c\u00e1c b\u00ean tham gia ri\u00eang bi\u1ec7t, kh\u00f4ng d\u00f9ng cho th\u1ee9 t\u1ef1 n\u1ed9i b\u1ed9 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>V\u00ed d\u1ee5:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">Kh\u00e1ch h\u00e0ng\r\n  [G\u1eedi \u0111\u01a1n h\u00e0ng]\r\n       - - - - - - - - - - - &gt;\r\nC\u00f4ng ty\r\n  (\u0110\u01a1n h\u00e0ng \u0111\u00e3 nh\u1eadn)\r\n<\/code><\/pre>\n<p>Sau n\u00e0y:<\/p>\n<pre class=\"lang-text\"><code data-language=\"text\">C\u00f4ng ty\r\n  [G\u1eedi th\u00f4ng b\u00e1o giao h\u00e0ng]\r\n       - - - - - - - - - - - &gt;\r\nKh\u00e1ch h\u00e0ng\r\n  (Nh\u1eadn th\u00f4ng b\u00e1o)\r\n<\/code><\/pre>\n<h2>M\u00f4 h\u00ecnh \u0111\u01a1n gi\u1ea3n h\u00f3a \u0111\u00e3 ho\u00e0n th\u00e0nh<\/h2>\n<p>Phi\u00ean b\u1ea3n v\u0103n b\u1ea3n c\u1ee7a quy tr\u00ecnh \u0111\u00e3 ho\u00e0n th\u00e0nh tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0y:<\/p>\n<p><img alt=\"S\u01a1 \u0111\u1ed3 swimlane BPMN minh h\u1ecda quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn qua c\u00e1c lu\u1ed3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u00e0i ch\u00ednh v\u00e0 kho h\u00e0ng.\" class=\"alignnone size-full wp-image-20916\" decoding=\"async\" height=\"1086\" loading=\"lazy\" sizes=\"auto, (max-width: 1448px) 100vw, 1448px\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535.png\" srcset=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535.png 1448w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535-300x225.png 300w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535-1024x768.png 1024w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535-768x576.png 768w, https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10f1c9f535-880x660.png 880w\" width=\"1448\"\/><\/p>\n<h2>Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ee7a ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<\/h2>\n<h3>S\u1eed d\u1ee5ng c\u00e1c l\u00e0n cho c\u00e1c b\u00ean tham gia b\u00ean ngo\u00e0i<\/h3>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t b\u00ean tham gia \u0111\u1ed9c l\u1eadp, h\u00e3y s\u1eed d\u1ee5ng m\u1ed9t nh\u00f3m ri\u00eang thay v\u00ec \u0111\u1eb7t kh\u00e1ch h\u00e0ng v\u00e0o l\u00e0n c\u1ee7a c\u00f4ng ty. Giao ti\u1ebfp gi\u1eefa c\u00e1c b\u00ean tham gia ri\u00eang bi\u1ec7t \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c lu\u1ed3ng tin nh\u1eafn.<\/p>\n<h3>S\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1 gi\u1eefa c\u00e1c nh\u00f3m<\/h3>\n<p>Kh\u00f4ng k\u1ebft n\u1ed1i c\u00e1c nhi\u1ec7m v\u1ee5 \u1edf c\u00e1c nh\u00f3m kh\u00e1c nhau b\u1eb1ng c\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1. Thay v\u00e0o \u0111\u00f3, h\u00e3y s\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng tin nh\u1eafn. C\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1 d\u00f9ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 ti\u1ebfn tri\u1ec3n n\u1ed9i b\u1ed9 c\u1ee7a m\u1ed9t quy tr\u00ecnh trong m\u1ed9t nh\u00f3m.<\/p>\n<h3>\u0110\u1eb7t t\u00ean l\u00e0n theo c\u00e1 nh\u00e2n<\/h3>\n<p>\u01afu ti\u00ean \u0111\u1eb7t t\u00ean theo vai tr\u00f2 ho\u1eb7c ph\u00f2ng ban nh\u01b0:<\/p>\n<ul>\n<li>\n<p>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<li>\n<p>Ph\u00f2ng T\u00e0i ch\u00ednh<\/p>\n<\/li>\n<li>\n<p>Nh\u00e2n vi\u00ean kho<\/p>\n<\/li>\n<li>\n<p>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng<\/p>\n<\/li>\n<\/ul>\n<p>Tr\u00e1nh \u0111\u1eb7t t\u00ean nh\u01b0 \u201cAlex\u201d hay \u201cJordan\u201d, v\u00ec s\u01a1 \u0111\u1ed3 c\u00f3 th\u1ec3 tr\u1edf n\u00ean kh\u00f4ng ch\u00ednh x\u00e1c khi tr\u00e1ch nhi\u1ec7m thay \u0111\u1ed5i.<\/p>\n<h3>T\u1ea1o qu\u00e1 nhi\u1ec1u l\u00e0n<\/h3>\n<p>Ch\u1ec9 t\u1ea1o m\u1ed9t l\u00e0n khi s\u1ef1 ph\u00e2n bi\u1ec7t \u0111\u00f3 mang l\u1ea1i th\u00f4ng tin h\u1eefu \u00edch. Vi\u1ec7c k\u1ebft h\u1ee3p m\u1ecdi c\u00e1 nh\u00e2n, \u1ee9ng d\u1ee5ng v\u00e0 ph\u00f2ng ban v\u00e0o c\u00e1c l\u00e0n ri\u00eang bi\u1ec7t c\u00f3 th\u1ec3 khi\u1ebfn s\u01a1 \u0111\u1ed3 tr\u1edf n\u00ean kh\u00f3 \u0111\u1ecdc.<\/p>\n<h3>Nh\u1ea7m l\u1eabn tr\u00e1ch nhi\u1ec7m v\u1edbi th\u1ee9 t\u1ef1<\/h3>\n<p>M\u1ed9t l\u00e0n cho b\u1ea1n bi\u1ebft<strong>ai th\u1ef1c hi\u1ec7n m\u1ed9t ho\u1ea1t \u0111\u1ed9ng<\/strong>. C\u00e1c m\u0169i t\u00ean cho b\u1ea1n bi\u1ebft <strong>khi n\u00f3 x\u1ea3y ra<\/strong>. M\u1ed9t \u0111\u01b0\u1eddng k\u1ebb ri\u00eang l\u1ebb kh\u00f4ng th\u1ec3 hi\u1ec7n th\u1ee9 t\u1ef1.<\/p>\n<h3>V\u1ebd c\u00e1c lu\u1ed3ng tin nh\u1eafn b\u00ean trong m\u1ed9t b\u1ec3<\/h3>\n<p>C\u00e1c lu\u1ed3ng tin nh\u1eafn \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 giao ti\u1ebfp gi\u1eefa c\u00e1c b\u1ec3 ri\u00eang bi\u1ec7t. \u0110\u1ed1i v\u1edbi vi\u1ec7c chuy\u1ec3n giao gi\u1eefa c\u00e1c \u0111\u01b0\u1eddng k\u1ebb b\u00ean trong m\u1ed9t b\u1ec3, h\u00e3y s\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1.<\/p>\n<h2>M\u1ed9t danh s\u00e1ch ki\u1ec3m tra nhanh<\/h2>\n<p>Tr\u01b0\u1edbc khi ho\u00e0n t\u1ea5t s\u01a1 \u0111\u1ed3 c\u1ee7a b\u1ea1n, h\u00e3y ki\u1ec3m tra xem:<\/p>\n<ul>\n<li>\n<p>Ph\u1ea1m vi quy tr\u00ecnh ph\u1ea3i r\u00f5 r\u00e0ng.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c b\u1ec3 \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia ri\u00eang bi\u1ec7t.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c \u0111\u01b0\u1eddng k\u1ebb \u0111\u1ea1i di\u1ec7n cho vai tr\u00f2, ph\u00f2ng ban ho\u1eb7c h\u1ec7 th\u1ed1ng.<\/p>\n<\/li>\n<li>\n<p>M\u1ed7i nhi\u1ec7m v\u1ee5 \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u1eb7t v\u00e0o \u0111\u01b0\u1eddng k\u1ebb ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 n\u00f3.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c lu\u1ed3ng tr\u00ecnh t\u1ef1 k\u1ebft n\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00ean trong m\u1ed9t b\u1ec3.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c lu\u1ed3ng tin nh\u1eafn k\u1ebft n\u1ed1i c\u00e1c b\u1ec3 ri\u00eang bi\u1ec7t.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c \u0111i\u1ec3m giao nhau c\u00f3 c\u00e1c \u0111\u01b0\u1eddng \u0111i \u0111\u01b0\u1ee3c ghi nh\u00e3n r\u00f5 r\u00e0ng.<\/p>\n<\/li>\n<li>\n<p>C\u00e1c s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac \u0111\u1ec1u \u0111\u01b0\u1ee3c bao g\u1ed3m.<\/p>\n<\/li>\n<li>\n<p>T\u00ean \u0111\u01b0\u1eddng k\u1ebb m\u00f4 t\u1ea3 vai tr\u00f2 thay v\u00ec c\u00e1 nh\u00e2n nh\u00e2n vi\u00ean.<\/p>\n<\/li>\n<li>\n<p class=\"\">S\u01a1 \u0111\u1ed3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u t\u1eeb tr\u00e1i sang ph\u1ea3i ho\u1eb7c t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1c \u0111\u01b0\u1eddng chuy\u1ec1n trong BPMN gi\u00fap b\u1ea1n hi\u1ec3n th\u1ecbai ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho t\u1eebng ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t quy tr\u00ecnh<\/p>\n","protected":false},"author":11,"featured_media":12290,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","source_url":"","source_h1_title":"","fifu_image_url":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b.png","fifu_image_alt":"","_fifu_image_alt":"","fifu_alt":"","_fifu_alt":"","fifu_image_title":"","_fifu_image_title":"","fifu_input_alt":"","vp_image_hash":"","footnotes":""},"categories":[9],"tags":[],"asset-category":[],"class_list":["post-12289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn"],"source_url":"","source_h1_title":"","fifu_image_url":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/09\/img_6ab10cbb6930b.png","fifu_image_alt":"","vp_image_hash":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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