{"id":12050,"date":"2026-03-18T10:46:10","date_gmt":"2026-03-18T02:46:10","guid":{"rendered":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/"},"modified":"2026-03-18T10:46:10","modified_gmt":"2026-03-18T02:46:10","slug":"complete-beginners-guide-to-business-process-model-and-notation-bpmn","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)"},"content":{"rendered":"<h2>Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN<\/h2>\n<p>M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh h\u00f3a tr\u1ef1c quan \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho c\u00e1c \u1ee9ng d\u1ee5ng ph\u00e2n t\u00edch kinh doanh v\u00e0 x\u00e1c \u0111\u1ecbnh lu\u1ed3ng c\u00f4ng vi\u1ec7c quy tr\u00ecnh doanh nghi\u1ec7p. L\u00e0 m\u1ed9t k\u00fd hi\u1ec7u chu\u1ea9n m\u1edf cho c\u00e1c s\u01a1 \u0111\u1ed3 lu\u1ed3ng \u0111\u1ed3 h\u1ecda, BPMN \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ecbnh ngh\u0129a lu\u1ed3ng c\u00f4ng vi\u1ec7c quy tr\u00ecnh kinh doanh theo c\u00e1ch v\u1eeba ph\u1ed5 bi\u1ebfn v\u1eeba tr\u1ef1c quan. B\u1ea3n ch\u1ea5t \u0111\u1ed3 h\u1ecda c\u1ee7a n\u00f3 gi\u00fap t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan kinh doanh, bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng kinh doanh, chuy\u00ean gia ph\u00e2n t\u00edch kinh doanh, nh\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ki\u1ebfn tr\u00fac s\u01b0 d\u1eef li\u1ec7u, d\u1ec5 d\u00e0ng hi\u1ec3u \u0111\u01b0\u1ee3c.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png\"\/><\/p>\n<h2>L\u1ecbch s\u1eed c\u1ee7a BPMN<\/h2>\n<p>BPMN ra \u0111\u1eddi t\u1eeb s\u1ef1 t\u1ed5ng h\u1ee3p c\u1ee7a nhi\u1ec1u k\u00fd hi\u1ec7u m\u00f4 h\u00ecnh h\u00f3a kinh doanh. Ban \u0111\u1ea7u \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 b\u1edfi S\u00e1ng ki\u1ebfn Qu\u1ea3n l\u00fd Quy tr\u00ecnh Kinh doanh (BPMI) v\u00e0o n\u0103m 2004, BPMN hi\u1ec7n nay \u0111\u01b0\u1ee3c duy tr\u00ec b\u1edfi Nh\u00f3m Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng (OMG) sau khi hai t\u1ed5 ch\u1ee9c n\u00e0y s\u00e1p nh\u1eadp v\u00e0o n\u0103m 2005.<\/p>\n<p>Nh\u1eefng m\u1ed1c quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a BPMN bao g\u1ed3m:<\/p>\n<ul>\n<li>\n<p><strong>Th\u00e1ng Hai n\u0103m 2006<\/strong>: OMG c\u00f4ng b\u1ed1 t\u00e0i li\u1ec7u \u0111\u1eb7c t\u1ea3 BPMN phi\u00ean b\u1ea3n \u0111\u1ea7u ti\u00ean<\/p>\n<\/li>\n<li>\n<p><strong>2010<\/strong>: Phi\u00ean b\u1ea3n 2.0 c\u1ee7a BPMN \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n<\/p>\n<\/li>\n<li>\n<p><strong>Th\u00e1ng M\u01b0\u1eddi Hai n\u0103m 2013<\/strong>: Phi\u00ean b\u1ea3n th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u \u0111\u1eb7c t\u1ea3 \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1<\/p>\n<\/li>\n<li>\n<p><strong>Phi\u00ean b\u1ea3n hi\u1ec7n t\u1ea1i<\/strong>: BPMN 2.0.2, \u0111\u01b0\u1ee3c ISO c\u00f4ng b\u1ed1 ch\u00ednh th\u1ee9c nh\u01b0 ti\u00eau chu\u1ea9n phi\u00ean b\u1ea3n 2013 (ISO\/IEC 19510)<\/p>\n<\/li>\n<\/ul>\n<h2>L\u1ee3i \u00edch c\u1ee7a BPMN<\/h2>\n<p>BPMN mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho c\u00e1c t\u1ed5 ch\u1ee9c mong mu\u1ed1n c\u1ea3i thi\u1ec7n quy tr\u00ecnh kinh doanh c\u1ee7a m\u00ecnh:<\/p>\n<ul>\n<li>\n<p><strong>Ti\u00eau chu\u1ea9n ng\u00e0nh<\/strong>: \u0110\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi li\u00ean minh OMG, m\u1ed9t nh\u00f3m ng\u00e0nh phi l\u1ee3i nhu\u1eadn<\/p>\n<\/li>\n<li>\n<p><strong>T\u00e0i li\u1ec7u r\u00f5 r\u00e0ng<\/strong>: Cung c\u1ea5p cho doanh nghi\u1ec7p kh\u1ea3 n\u0103ng \u0111\u1ecbnh ngh\u0129a v\u00e0 hi\u1ec3u r\u00f5 quy tr\u00ecnh c\u1ee7a m\u00ecnh th\u00f4ng qua c\u00e1c s\u01a1 \u0111\u1ed3 Quy tr\u00ecnh Kinh doanh<\/p>\n<\/li>\n<li>\n<p><strong>Hi\u1ec3u bi\u1ebft ph\u1ed5 qu\u00e1t<\/strong>: Cung c\u1ea5p m\u1ed9t k\u00fd hi\u1ec7u chu\u1ea9n d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan kinh doanh<\/p>\n<\/li>\n<li>\n<p><strong>L\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch giao ti\u1ebfp<\/strong>: K\u1ebft n\u1ed1i hi\u1ec7u qu\u1ea3 gi\u1eefa thi\u1ebft k\u1ebf quy tr\u00ecnh kinh doanh v\u00e0 tri\u1ec3n khai th\u1ef1c t\u1ebf<\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ed9 ph\u1ee9c t\u1ea1p c\u00e2n b\u1eb1ng<\/strong>: D\u1ec5 h\u1ecdc nh\u01b0ng \u0111\u1ee7 m\u1ea1nh m\u1ebd \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1c \u0111\u1ed9 ph\u1ee9c t\u1ea1p ti\u1ec1m t\u00e0ng trong m\u1ed9t quy tr\u00ecnh kinh doanh<\/p>\n<\/li>\n<\/ul>\n<p>BPMN gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c ghi l\u1ea1i v\u00e0 t\u00e0i li\u1ec7u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c b\u00ean li\u00ean quan \u2013 nh\u01b0 ng\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh v\u00e0 ng\u01b0\u1eddi d\u00f9ng kinh doanh \u2013 \u0111\u01b0\u1ee3c tham gia v\u00e0o qu\u00e1 tr\u00ecnh. C\u00e1ch ti\u1ebfp c\u1eadn h\u1ee3p t\u00e1c n\u00e0y gi\u00fap c\u00e1c \u0111\u1ed9i ng\u0169 ph\u1ea3n \u1ee9ng hi\u1ec7u qu\u1ea3 h\u01a1n v\u1edbi b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n trong c\u00e1c quy tr\u00ecnh.<\/p>\n<h2>M\u1ee5c ti\u00eau c\u1ee7a BPMN<\/h2>\n<p>BPMN ph\u1ee5c v\u1ee5 ba \u0111\u1ed1i t\u01b0\u1ee3ng ch\u00ednh:<\/p>\n<ol>\n<li>\n<p><strong>Chuy\u00ean gia k\u1ef9 thu\u1eadt<\/strong>c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n quy tr\u00ecnh<\/p>\n<\/li>\n<li>\n<p><strong>Nh\u00e0 ph\u00e2n t\u00edch kinh doanh<\/strong>ng\u01b0\u1eddi t\u1ea1o ra v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh<\/p>\n<\/li>\n<li>\n<p><strong>Nh\u00e0 qu\u1ea3n l\u00fd<\/strong>ng\u01b0\u1eddi theo d\u00f5i v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c quy tr\u00ecnh<\/p>\n<\/li>\n<\/ol>\n<h2>T\u1ed5ng quan v\u1ec1 BPMN<\/h2>\n<p>Hi\u1ec3u r\u00f5 c\u00e1ch m\u1ed9t doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t trong c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh. BPMN cung c\u1ea5p m\u1ed9t bi\u1ec3u di\u1ec5n \u0111\u1ed3 h\u1ecda cho c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh m\u00e0 b\u1ea5t k\u1ef3 ai\u2014t\u1eeb nh\u00e0 ph\u00e2n t\u00edch kinh doanh \u0111\u1ebfn c\u00e1c b\u00ean li\u00ean quan\u2014\u0111\u1ec1u c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng hi\u1ec3u, h\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh.<\/p>\n<p>M\u1ecdi quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 b\u1eb1ng BPMN \u0111\u1ec1u \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n d\u01b0\u1edbi d\u1ea1ng m\u1ed9t chu\u1ed7i c\u00e1c b\u01b0\u1edbc (ho\u1ea1t \u0111\u1ed9ng) \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u1ea7n l\u01b0\u1ee3t ho\u1eb7c \u0111\u1ed3ng th\u1eddi theo c\u00e1c quy t\u1eafc kinh doanh nh\u1ea5t \u0111\u1ecbnh. H\u00e3y xem x\u00e9t quy tr\u00ecnh &#8220;\u0110\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn&#8221; \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn:<\/p>\n<p><img alt=\"Business Process Diagram\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/01-business-process-diagram.png\"\/><\/p>\n<h2>C\u00e1c y\u1ebfu t\u1ed1 k\u00fd hi\u1ec7u BPMN<\/h2>\n<p>Trong BPMN, c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 b\u1eb1ng s\u01a1 \u0111\u1ed3 g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ed3 h\u1ecda. C\u00e1ch tr\u00ecnh b\u00e0y tr\u1ef1c quan n\u00e0y gi\u00fap ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng hi\u1ec3u logic c\u1ee7a m\u1ed9t quy tr\u00ecnh. BPMN \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n ch\u1ee7 y\u1ebfu \u0111\u1ec3 thi\u1ebft k\u1ebf v\u00e0 \u0111\u1ecdc c\u00e1c s\u01a1 \u0111\u1ed3 \u0111\u01a1n gi\u1ea3n c\u0169ng nh\u01b0 ph\u1ee9c t\u1ea1p v\u1ec1 quy tr\u00ecnh kinh doanh. Chu\u1ea9n BPMN ph\u00e2n lo\u1ea1i c\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ed3 h\u1ecda th\u00e0nh c\u00e1c danh m\u1ee5c, gi\u00fap ch\u00fang d\u1ec5 nh\u1eadn bi\u1ebft \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi d\u00f9ng l\u00e0m vi\u1ec7c v\u1edbi s\u01a1 \u0111\u1ed3 quy tr\u00ecnh kinh doanh.<\/p>\n<h3>C\u00e1c c\u1ea5u tr\u00fac c\u01a1 b\u1ea3n<\/h3>\n<p>C\u00f3 n\u0103m danh m\u1ee5c c\u01a1 b\u1ea3n c\u1ee7a c\u00e1c y\u1ebfu t\u1ed1 BPMN, m\u1ed7i danh m\u1ee5c \u0111\u1ea1i di\u1ec7n cho m\u1ed9t kh\u00eda c\u1ea1nh \u0111\u1ed9c \u0111\u00e1o c\u1ee7a quy tr\u00ecnh kinh doanh.<\/p>\n<h4>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i<\/h4>\n<p><img alt=\"Swimlanes\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/02-swimlanes.png\"\/><\/p>\n<p>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i l\u00e0 c\u00e1c container \u0111\u1ed3 h\u1ecda \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh. C\u00f3 hai lo\u1ea1i \u0111\u01b0\u1eddng b\u01a1i:<strong>pools<\/strong>v\u00e0<strong>lanes<\/strong>.<\/p>\n<h4>C\u00e1c y\u1ebfu t\u1ed1 lu\u1ed3ng<\/h4>\n<p><img alt=\"Flow Elements\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/03-flow_elements.png\"\/><\/p>\n<p>C\u00e1c y\u1ebfu t\u1ed1 lu\u1ed3ng k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh. Ch\u00fang l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh x\u00e1c \u0111\u1ecbnh h\u00e0nh vi c\u1ee7a m\u1ed9t quy tr\u00ecnh. C\u00f3 ba lo\u1ea1i y\u1ebfu t\u1ed1 lu\u1ed3ng:<\/p>\n<ul>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Ho\u1ea1t \u0111\u1ed9ng<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>C\u1ed5ng<\/strong><\/p>\n<\/li>\n<\/ul>\n<h4>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i<\/h4>\n<p><img alt=\"Connecting Objects\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/04-connecting-objects.png\"\/><\/p>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng kh\u00f4ng t\u00e1ch bi\u1ec7t m\u00e0 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t lu\u1ed3ng. C\u00e1c b\u1ed9 ph\u1eadn k\u1ebft n\u1ed1i c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i. C\u00f3 b\u1ed1n lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i:<\/p>\n<ul>\n<li>\n<p><strong>Lu\u1ed3ng th\u1ee9 t\u1ef1<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Lu\u1ed3ng tin nh\u1eafn<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Li\u00ean k\u1ebft<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Li\u00ean k\u1ebft d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<\/ul>\n<h4>D\u1eef li\u1ec7u<\/h4>\n<p><img alt=\"Data\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/05-data.png\"\/><\/p>\n<p>D\u1eef li\u1ec7u \u0111\u1ea1i di\u1ec7n cho th\u00f4ng tin c\u1ea7n thi\u1ebft ho\u1eb7c \u0111\u01b0\u1ee3c t\u1ea1o ra khi th\u1ef1c hi\u1ec7n m\u1ed9t quy tr\u00ecnh kinh doanh. C\u00f3 b\u1ed1n lo\u1ea1i d\u1eef li\u1ec7u:<\/p>\n<ul>\n<li>\n<p><strong>\u0110\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ea7u v\u00e0o d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ea7u ra d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Kho l\u01b0u tr\u1eef d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<\/ul>\n<h2>C\u00e1c th\u00e0nh ph\u1ea7n BPMN chi ti\u1ebft<\/h2>\n<h3>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i trong BPMN<\/h3>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1eddng b\u01a1i (c\u0169ng \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u0111\u01b0\u1eddng b\u01a1i) trong BPMN l\u00e0 c\u00e1c h\u1ed9p h\u00ecnh ch\u1eef nh\u1eadt \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh kinh doanh. M\u1ed9t \u0111\u01b0\u1eddng b\u01a1i c\u00f3 th\u1ec3 ch\u1ee9a c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi \u0111\u01b0\u1eddng b\u01a1i \u0111\u00f3 (b\u00ean tham gia), ngo\u1ea1i tr\u1eeb c\u00e1c h\u1ed9p \u0111en ph\u1ea3i c\u00f3 th\u00e2n r\u1ed7ng. C\u00e1c \u0111\u01b0\u1eddng b\u01a1i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo chi\u1ec1u ngang ho\u1eb7c chi\u1ec1u d\u1ecdc \u2014 ch\u00fang c\u00f3 c\u00f9ng \u00fd ngh\u0129a ng\u1eef ngh\u0129a nh\u01b0ng kh\u00e1c nhau v\u1ec1 c\u00e1ch bi\u1ec3u di\u1ec5n. \u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u01b0\u1eddng b\u01a1i ngang, quy tr\u00ecnh ch\u1ea3y t\u1eeb tr\u00e1i sang ph\u1ea3i, trong khi c\u00e1c quy tr\u00ecnh trong \u0111\u01b0\u1eddng b\u01a1i d\u1ecdc ch\u1ea3y t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi.<\/p>\n<p>C\u00e1c v\u00ed d\u1ee5 v\u1ec1 \u0111\u01b0\u1eddng b\u01a1i bao g\u1ed3m: Kh\u00e1ch h\u00e0ng, Ph\u00f2ng K\u1ebf to\u00e1n, C\u1ed5ng thanh to\u00e1n v\u00e0 \u0110\u1ed9i Ph\u00e1t tri\u1ec3n.<\/p>\n<p>C\u00f3 hai lo\u1ea1i \u0111\u01b0\u1eddng b\u01a1i:<strong>Pools<\/strong>v\u00e0<strong>Lanes<\/strong>.<\/p>\n<h4>Pools<\/h4>\n<p>Pools \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang c\u00f3 th\u1ec3 l\u00e0 c\u00e1c th\u1ef1c th\u1ec3 c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: m\u1ed9t ph\u00f2ng ban) ho\u1eb7c c\u00e1c vai tr\u00f2 (v\u00ed d\u1ee5: ph\u00f3 qu\u1ea3n l\u00fd, b\u00e1c s\u0129, sinh vi\u00ean, nh\u00e0 cung c\u1ea5p).<\/p>\n<p>B\u00ean trong m\u1ed9t pool, c\u00f3 c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng \u0111\u1ea1i di\u1ec7n cho c\u00f4ng vi\u1ec7c m\u00e0 pool c\u1ea7n th\u1ef1c hi\u1ec7n trong quy tr\u00ecnh \u0111ang \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a. Tuy nhi\u00ean, c\u00f3 m\u1ed9t lo\u1ea1i pool ho\u00e0n to\u00e0n kh\u00f4ng c\u00f3 n\u1ed9i dung n\u00e0o, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0<strong>pool h\u1ed9p \u0111en<\/strong>. C\u00e1c pool h\u1ed9p \u0111en th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi m\u00f4 h\u00ecnh h\u00f3a c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i quy tr\u00ecnh kinh doanh. V\u00ec ch\u00fang n\u1eb1m ngo\u00e0i quy tr\u00ecnh, lu\u1ed3ng b\u00ean trong c\u1ee7a ch\u00fang kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy tr\u00ecnh \u0111ang \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a v\u00e0 c\u00f3 th\u1ec3 b\u1ecf qua, t\u1ea1o th\u00e0nh m\u1ed9t h\u1ed9p \u0111en.<\/p>\n<p><img alt=\"Black Box Pool\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/07-black-box-pool.png\"\/><\/p>\n<p>V\u00ed d\u1ee5 tr\u00ean cho th\u1ea5y m\u1ed9t pool h\u1ed9p \u0111en trong \u0111\u00f3 Kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t h\u1ed9p \u0111en. V\u00ec quy tr\u00ecnh t\u1eadp trung v\u00e0o c\u00e1ch \u0111\u1ea7u b\u1ebfp chu\u1ea9n b\u1ecb b\u1eefa \u0103n, nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng l\u00e0m kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u quan t\u00e2m c\u1ee7a quy tr\u00ecnh. Vi\u1ec7c s\u1eed d\u1ee5ng h\u1ed9p \u0111en ph\u1ee5 thu\u1ed9c v\u00e0o g\u00f3c nh\u00ecn m\u00e0 quy tr\u00ecnh \u0111ang theo. N\u1ebfu b\u1ea1n c\u1ea7n m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, lu\u1ed3ng c\u1ee7a Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a, khi\u1ebfn pool \u0110\u1ea7u b\u1ebfp tr\u1edf th\u00e0nh m\u1ed9t h\u1ed9p \u0111en.<\/p>\n<h4>Lanes<\/h4>\n<p>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i l\u00e0 c\u00e1c ph\u00e2n v\u00f9ng con c\u1ee7a c\u00e1c pool. V\u00ed d\u1ee5, khi b\u1ea1n c\u00f3 m\u1ed9t pool &#8220;Ph\u00f2ng ban&#8221;, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 &#8220;Tr\u01b0\u1edfng ph\u00f2ng&#8221; v\u00e0 &#8220;Th\u1ee7 th\u01b0 chung&#8221; nh\u01b0 c\u00e1c \u0111\u01b0\u1eddng b\u01a1i. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 pool, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c \u0111\u01b0\u1eddng b\u01a1i \u0111\u1ec3 \u0111\u1ea1i di\u1ec7n cho c\u00e1c th\u1ef1c th\u1ec3 c\u1ee5 th\u1ec3 ho\u1eb7c vai tr\u00f2 tham gia v\u00e0o quy tr\u00ecnh.<\/p>\n<p>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i c\u00f3 th\u1ec3 ch\u1ee9a c\u00e1c \u0111\u01b0\u1eddng b\u01a1i kh\u00e1c \u0111\u1ec3 t\u1ea1o th\u00e0nh c\u1ea5u tr\u00fac l\u1ed3ng gh\u00e9p khi c\u1ea7n thi\u1ebft. Tuy nhi\u00ean, BPMN ch\u1ee7 y\u1ebfu gi\u00fap b\u1ea1n m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. \u0110\u1eebng t\u1ea1o c\u00e1c \u0111\u01b0\u1eddng b\u01a1i l\u1ed3ng gh\u00e9p ch\u1ec9 \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. N\u1ebfu b\u1ea1n mu\u1ed1n m\u00f4 h\u00ecnh h\u00f3a c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c, h\u00e3y s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c thay v\u00e0o \u0111\u00f3.<\/p>\n<h3>Ho\u1ea1t \u0111\u1ed9ng<\/h3>\n<p>C\u00e1c ho\u1ea1t \u0111\u1ed9ng l\u00e0 nh\u1eefng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng c\u00e1c h\u00ecnh ch\u1eef nh\u1eadt tr\u00f2n c\u00e1c g\u00f3c v\u1edbi t\u00ean m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n.<\/p>\n<p>C\u00f3 hai lo\u1ea1i ho\u1ea1t \u0111\u1ed9ng:<\/p>\n<p><strong>1. Nhi\u1ec7m v\u1ee5<\/strong>: Khi ch\u00fang ta mu\u1ed1n m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t c\u00f4ng vi\u1ec7c nguy\u00ean t\u1eed kh\u00f4ng th\u1ec3 chia nh\u1ecf h\u01a1n n\u1eefa ho\u1eb7c kh\u00f4ng h\u1ee3p l\u00fd khi chia nh\u1ecf, ta s\u1eed d\u1ee5ng m\u1ed9t nhi\u1ec7m v\u1ee5.<\/p>\n<p><img alt=\"Activity Tasks\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/08-activity-tasks.png\"\/><\/p>\n<p><strong>2. Quy tr\u00ecnh con<\/strong>: Khi ch\u00fang ta mu\u1ed1n m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p, kh\u00f4ng nguy\u00ean t\u1eed c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chi ti\u1ebft h\u00f3a th\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c nh\u1ecf h\u01a1n, ta s\u1eed d\u1ee5ng m\u1ed9t quy tr\u00ecnh con. M\u1ed9t quy tr\u00ecnh con c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh m\u1ee9c \u0111\u1ed9 chi ti\u1ebft kh\u00e1c v\u00e0 th\u01b0\u1eddng ch\u1ee9a m\u1ed9t BPD kh\u00e1c m\u00f4 h\u00ecnh h\u00f3a chi ti\u1ebft c\u1ee7a n\u00f3.<\/p>\n<p><img alt=\"Activity Sub Processes\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/09-activity-sub-processes.png\"\/><\/p>\n<p><strong>Kh\u00e1i ni\u1ec7m ch\u00ednh<\/strong>: Vi\u1ec7c l\u1ef1a ch\u1ecdn nhi\u1ec7m v\u1ee5 ho\u1eb7c qu\u00e1 tr\u00ecnh con kh\u00f4ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n li\u00ean quan \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 chi ti\u1ebft b\u1ea1n c\u1ea7n bi\u1ebft v\u1ec1 c\u00f4ng vi\u1ec7c \u0111\u00f3. N\u1ebfu b\u1ea1n l\u00e0 kh\u00e1ch h\u00e0ng, c\u00f3 l\u1ebd b\u1ea1n kh\u00f4ng mu\u1ed1n bi\u1ebft c\u00e1ch thanh to\u00e1n c\u1ee7a b\u1ea1n \u0111ang \u0111\u01b0\u1ee3c x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o. Tuy nhi\u00ean, n\u1ebfu b\u1ea1n l\u00e0 c\u1eeda h\u00e0ng, c\u00e1ch x\u1eed l\u00fd thanh to\u00e1n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd tr\u1edf n\u00ean quan tr\u1ecdng.<\/p>\n<h3>S\u1ef1 ki\u1ec7n<\/h3>\n<p>S\u1ef1 ki\u1ec7n l\u00e0 nh\u1eefng \u0111i\u1ec1u x\u1ea3y ra v\u00e0 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed9t quy tr\u00ecnh kinh doanh. M\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 l\u00e0 b\u00ean ngo\u00e0i ho\u1eb7c b\u00ean trong. Mi\u1ec5n l\u00e0 ch\u00fang c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy tr\u00ecnh \u0111ang \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a, ch\u00fang c\u1ea7n \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a. S\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n d\u01b0\u1edbi d\u1ea1ng h\u00ecnh tr\u00f2n, v\u00e0 trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, c\u00f3 c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng b\u00ean trong h\u00ecnh tr\u00f2n \u0111\u1ec3 \u0111\u1ea1i di\u1ec7n cho lo\u1ea1i k\u00edch ho\u1ea1t s\u1ef1 ki\u1ec7n.<\/p>\n<p>C\u00f3 ba lo\u1ea1i s\u1ef1 ki\u1ec7n:<\/p>\n<ol>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/strong>: M\u1ed7i quy tr\u00ecnh \u0111\u1ec1u n\u00ean c\u00f3 m\u1ed9t s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u \u0111\u1ec3 th\u1ec3 hi\u1ec7n \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u c\u1ee7a quy tr\u00ecnh kinh doanh. \u0110i\u1ec1u n\u00e0y gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c n\u01a1i quy tr\u00ecnh b\u1eaft \u0111\u1ea7u trong s\u01a1 \u0111\u1ed3 quy tr\u00ecnh kinh doanh (BPD).<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n trung gian<\/strong>: Ph\u1ee5 tr\u00e1ch \u0111i\u1ec1u khi\u1ec3n lu\u1ed3ng kinh doanh d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n m\u00e0 n\u00f3 x\u00e1c \u0111\u1ecbnh. C\u00e1c s\u1ef1 ki\u1ec7n trung gian c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eafn v\u00e0o m\u1ed9t ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 x\u1ea3y ra TRONG qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng \u0111\u00f3, ho\u1eb7c \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i b\u1eb1ng m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 x\u1ea3y ra SAU khi th\u1ef1c hi\u1ec7n xong ph\u1ea7n t\u1eed lu\u1ed3ng tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/strong>: \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ch\u1ec9 ra n\u01a1i quy tr\u00ecnh kinh doanh k\u1ebft th\u00fac.<\/p>\n<\/li>\n<\/ol>\n<p>C\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh c\u00e1c \u0111i\u1ec1u ki\u1ec7n k\u00edch ho\u1ea1t cho t\u1eebng lo\u1ea1i s\u1ef1 ki\u1ec7n \u0111\u1ec3 ch\u1ec9 ra \u0111i\u1ec1u ki\u1ec7n n\u00e0o s\u1ebd k\u00edch ho\u1ea1t s\u1ef1 ki\u1ec7n.<\/p>\n<p><img alt=\"BPMN Event Example\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/10-bpmn-event-example.png\"\/><\/p>\n<p>V\u00ed d\u1ee5 tr\u00ean minh h\u1ecda: Khi ch\u00fang ta nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t \u0111\u01a1n h\u00e0ng, ch\u00fang ta b\u1eaft \u0111\u1ea7u x\u1eed l\u00fd n\u00f3. Ch\u1ec9 khi n\u00e0o kh\u00f4ng c\u00f2n h\u1ea1n m\u1ee9c t\u00edn d\u1ee5ng n\u00e0o, ch\u00fang ta m\u1edbi ki\u1ec3m tra v\u1ea5n \u0111\u1ec1. Quy tr\u00ecnh k\u1ebft th\u00fac khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd ho\u1eb7c v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh.<\/p>\n<h3>C\u1ed5ng \u0111i\u1ec1u ph\u1ed1i<\/h3>\n<p>C\u1ed5ng \u0111i\u1ec1u ph\u1ed1i ch\u1ecbu tr\u00e1ch nhi\u1ec7m ki\u1ec3m so\u00e1t c\u00e1ch m\u1ed9t quy tr\u00ecnh kinh doanh v\u1eadn h\u00e0nh. Ch\u00fang \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n d\u01b0\u1edbi d\u1ea1ng h\u00ecnh thoi. Trong m\u1ed9t quy tr\u00ecnh, c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n v\u00e0 \u0111\u1ea7u ra c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n b\u00ean ngo\u00e0i ho\u1eb7c b\u00ean trong kh\u00e1c nhau. V\u00ed d\u1ee5, m\u1ed9t kho\u1ea3n gi\u1ea3m gi\u00e1 ch\u1ec9 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho kh\u00e1ch h\u00e0ng VIP m\u00e0 kh\u00f4ng \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 ai kh\u00e1c. C\u1ed5ng \u0111i\u1ec1u ph\u1ed1i l\u00e0 n\u01a1i c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 v\u00e0 ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c lo\u1ea1i c\u1ed5ng \u0111i\u1ec1u ph\u1ed1i ph\u1ed5 bi\u1ebfn:<\/p>\n<p><strong>1. C\u1ed5ng lo\u1ea1i lo\u1ea1i tr\u1eeb d\u1ef1a tr\u00ean d\u1eef li\u1ec7u (C\u1ed5ng lo\u1ea1i tr\u1eeb)<\/strong>: \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ki\u1ec3m so\u00e1t lu\u1ed3ng quy tr\u00ecnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u quy tr\u00ecnh \u0111\u00e3 cho. M\u1ed7i lu\u1ed3ng ra k\u1ebft n\u1ed1i t\u1eeb c\u1ed5ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ed9t \u0111i\u1ec1u ki\u1ec7n. Lu\u1ed3ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n th\u1ecfa m\u00e3n s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua. Ch\u1ec9 c\u00f3 m\u1ed9t lu\u1ed3ng s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua.<\/p>\n<p><img alt=\"Data Based Exclusive Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/11-data-based-exclusive-gateway.png\"\/><\/p>\n<p><strong>2. C\u1ed5ng bao h\u00e0m<\/strong>: C\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c \u0111\u01b0\u1eddng song song. C\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng ra \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1. T\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng c\u00f3 k\u1ebft qu\u1ea3 d\u01b0\u01a1ng t\u00ednh s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n nhi\u1ec1u lu\u1ed3ng c\u00f9ng l\u00fac n\u1ebfu nhi\u1ec1u \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n.<\/p>\n<p><img alt=\"Inclusive Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/12-inclusive-gateway.png\"\/><\/p>\n<p><strong>3. C\u1ed5ng song song<\/strong>: \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c lu\u1ed3ng song song m\u00e0 kh\u00f4ng c\u1ea7n ki\u1ec3m tra b\u1ea5t k\u1ef3 \u0111i\u1ec1u ki\u1ec7n n\u00e0o. N\u00f3i c\u00e1ch kh\u00e1c, t\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng ra ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi.<\/p>\n<p><img alt=\"BPMN Parallel Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/13-bpmn-parallel-gateway-example.png\"\/><\/p>\n<p><strong>4. C\u1ed5ng d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n<\/strong>: \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c \u0111\u01b0\u1eddng \u0111i thay th\u1ebf d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n. V\u00ed d\u1ee5, \u0111\u1ec3 ch\u1edd ph\u1ea3n h\u1ed3i t\u1eeb ai \u0111\u00f3, c\u1ea7n c\u00f3 m\u1ed9t trong hai l\u1ef1a ch\u1ecdn l\u00e0 C\u00f3 ho\u1eb7c Kh\u00f4ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1eddng \u0111i c\u1ea7n \u0111i qua. C\u1ed5ng \u0111\u01b0\u1ee3c theo sau b\u1edfi hai s\u1ef1 ki\u1ec7n trung gian \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau, c\u00f3 k\u00edch ho\u1ea1t b\u1eb1ng tin nh\u1eafn \u2014 m\u1ed9t \u0111\u1ea1i di\u1ec7n cho tin nh\u1eafn C\u00f3 v\u00e0 m\u1ed9t \u0111\u1ea1i di\u1ec7n cho tin nh\u1eafn Kh\u00f4ng. Khi b\u1ea5t k\u1ef3 m\u1ed9t trong hai s\u1ef1 ki\u1ec7n n\u00e0y \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t, lu\u1ed3ng \u0111i theo s\u1ef1 ki\u1ec7n \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. T\u1ea5t c\u1ea3 c\u00e1c s\u1ef1 ki\u1ec7n kh\u00e1c v\u00e0 c\u00e1c lu\u1ed3ng \u0111i theo ch\u00fang s\u1ebd kh\u00f4ng c\u00f2n h\u1ee3p l\u1ec7.<\/p>\n<p><img alt=\"BPMN Event Based Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/14-bpmn-event-based-gateway-example.png\"\/><\/p>\n<h3>Lu\u1ed3ng tr\u00ecnh t\u1ef1<\/h3>\n<p>Lu\u1ed3ng tr\u00ecnh t\u1ef1 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng. N\u00f3 \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng m\u1ed9t \u0111\u01b0\u1eddng li\u1ec1n c\u00f3 \u0111\u1ea7u m\u0169i t\u00ean v\u00e0 th\u1ec3 hi\u1ec7n th\u1ee9 t\u1ef1 c\u1ee7a c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng.<\/p>\n<p><img alt=\"BPMN Sequence Flow\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/15-bpmn-sequence-flow-example.png\"\/><\/p>\n<p><strong>Quy t\u1eafc quan tr\u1ecdng<\/strong>: B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng lu\u1ed3ng tr\u00ecnh t\u1ef1 \u0111\u1ec3 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng trong c\u00f9ng m\u1ed9t pool \u2014 ho\u1eb7c trong c\u00f9ng m\u1ed9t pool\/lane, ho\u1eb7c gi\u1eefa c\u00e1c lane trong c\u00f9ng m\u1ed9t pool. N\u1ebfu b\u1ea1n mu\u1ed1n k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed gi\u1eefa c\u00e1c pool, b\u1ea1n kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng lu\u1ed3ng tr\u00ecnh t\u1ef1 m\u00e0 ph\u1ea3i s\u1eed d\u1ee5ng lu\u1ed3ng tin nh\u1eafn thay v\u00e0o \u0111\u00f3.<\/p>\n<h3>Lu\u1ed3ng tin nh\u1eafn<\/h3>\n<p>Trong BPMN, giao ti\u1ebfp gi\u1eefa c\u00e1c pool \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua vi\u1ec7c s\u1eed d\u1ee5ng tin nh\u1eafn. Lu\u1ed3ng tin nh\u1eafn \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n lu\u1ed3ng tin nh\u1eafn gi\u1eefa c\u00e1c pool ho\u1eb7c gi\u1eefa c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng trong c\u00e1c pool. M\u1ed9t lu\u1ed3ng tin nh\u1eafn \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng \u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t c\u00f3 \u0111\u1ea7u m\u0169i t\u00ean.<\/p>\n<p>C\u00e1c v\u00ed d\u1ee5 v\u1ec1 tin nh\u1eafn \u0111\u01b0\u1ee3c truy\u1ec1n gi\u1eefa c\u00e1c pool bao g\u1ed3m: faxes, \u0111i\u1ec7n tho\u1ea1i, email, th\u01b0, th\u00f4ng b\u00e1o v\u00e0 l\u1ec7nh.<\/p>\n<p><img alt=\"BPMN Message Flow\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/16-bpmn-message-flow-example.png\"\/><\/p>\n<p><strong>Quy t\u1eafc quan tr\u1ecdng<\/strong>: B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng lu\u1ed3ng tr\u00ecnh t\u1ef1 \u0111\u1ec3 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng trong c\u00f9ng m\u1ed9t pool. N\u1ebfu b\u1ea1n mu\u1ed1n k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed gi\u1eefa c\u00e1c pool, b\u1ea1n kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng lu\u1ed3ng tr\u00ecnh t\u1ef1 m\u00e0 ph\u1ea3i s\u1eed d\u1ee5ng lu\u1ed3ng tin nh\u1eafn thay v\u00e0o \u0111\u00f3.<\/p>\n<h3>D\u1eef li\u1ec7u<\/h3>\n<p>R\u1ea5t th\u01b0\u1eddng xuy\u00ean, khi th\u1ef1c hi\u1ec7n m\u1ed9t quy tr\u00ecnh kinh doanh, d\u1eef li\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ea1o ra trong qu\u00e1 tr\u00ecnh ho\u1eb7c sau khi k\u1ebft th\u00fac quy tr\u00ecnh. V\u00ed d\u1ee5, vi\u1ec7c th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng t\u00e1c v\u1ee5 \u201c\u0110\u1eb7t h\u00e0ng\u201d s\u1ebd t\u1ea1o ra d\u1eef li\u1ec7u nh\u01b0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, h\u00f3a \u0111\u01a1n, bi\u00ean lai, v.v.<\/p>\n<p>Trong BPMN, d\u1eef li\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a b\u1eb1ng nhi\u1ec1u lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng &#8216;d\u1eef li\u1ec7u&#8217;:<\/p>\n<ul>\n<li>\n<p>\u0110\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/p>\n<\/li>\n<li>\n<p>\u0110\u1ea7u v\u00e0o d\u1eef li\u1ec7u<\/p>\n<\/li>\n<li>\n<p>\u0110\u1ea7u ra d\u1eef li\u1ec7u<\/p>\n<\/li>\n<li>\n<p>Kho d\u1eef li\u1ec7u<\/p>\n<\/li>\n<\/ul>\n<p>C\u00f3 m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c tr\u1ea1ng th\u00e1i c\u1ee7a d\u1eef li\u1ec7u, ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u1edfi t\u1ea1o, ho\u00e0n th\u00e0nh, x\u00f3a, v.v.<\/p>\n<p><img alt=\"BPMN Data\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/17-bpmn-data-example.png\"\/><\/p>\n<h3>Nh\u00f3m<\/h3>\n<p>M\u1ed9t nh\u00f3m l\u00e0 m\u1ed9t h\u1ed9p c\u00f3 vi\u1ec1n \u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t, cung c\u1ea5p cho ng\u01b0\u1eddi m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t c\u01a1 ch\u1ebf \u0111\u1ec3 nh\u00f3m c\u00e1c h\u00ecnh d\u1ea1ng theo c\u00e1c th\u1ec3 lo\u1ea1i kh\u00e1c nhau.<\/p>\n<p><img alt=\"BPMN Group\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/18-bpmn-group-example.png\"\/><\/p>\n<h3>Ghi ch\u00fa v\u0103n b\u1ea3n<\/h3>\n<p>M\u1ed9t ghi ch\u00fa v\u0103n b\u1ea3n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 th\u00eam chi ti\u1ebft b\u1ed5 sung cho c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng trong m\u1ed9t BPD. N\u00f3 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn lu\u1ed3ng nh\u01b0ng cung c\u1ea5p chi ti\u1ebft v\u1ec1 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng n\u1eb1m trong lu\u1ed3ng.<\/p>\n<p><img alt=\"BPMN Text Annotation\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/19-bpmn-text-annotation-example.png\"\/><\/p>\n<h2>BPMN \u2013 M\u1ed9t v\u00ed d\u1ee5 ho\u00e0n ch\u1ec9nh<\/h2>\n<h3>Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: C\u00f4ng ty N\u01b0\u1edbc Tinh Khi\u1ebft True Aqua<\/h3>\n<p>C\u00f4ng ty N\u01b0\u1edbc Tinh Khi\u1ebft True Aqua l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p n\u01b0\u1edbc tinh khi\u1ebft tr\u1ebb tu\u1ed5i t\u1ea1i th\u00e0nh ph\u1ed1, b\u00e1n n\u01b0\u1edbc tinh khi\u1ebft cho c\u1ea3 m\u1ee5c \u0111\u00edch kinh doanh v\u00e0 gia \u0111\u00ecnh. C\u00f4ng ty h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u0103ng th\u1ecb ph\u1ea7n t\u1eeb 5% l\u00ean 10% trong v\u00f2ng 12-18 th\u00e1ng t\u1edbi. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau n\u00e0y, h\u1ecd \u0111ang t\u00ecm ki\u1ebfm c\u00e1c c\u00e1ch th\u1ee9c t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 \u0111\u00e1p \u1ee9ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao h\u01a1n t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<p>Do \u0111\u00f3, C\u00f4ng ty N\u01b0\u1edbc Tinh Khi\u1ebft True Aqua \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng n\u01b0\u1edbc tinh khi\u1ebft c\u1ee7a m\u00ecnh. V\u1edbi vai tr\u00f2 l\u00e0 nh\u00e0 ph\u00e2n t\u00edch kinh doanh ph\u1ee5 tr\u00e1ch nhi\u1ec7m v\u1ee5 n\u00e0y, sau khi trao \u0111\u1ed5i v\u1edbi c\u00f4ng ty, b\u1ea1n \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin sau v\u1ec1 quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng.<\/p>\n<p><img alt=\"BPMN Business Process Diagram\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/20-bpmn-business-process-diagram-example.png\"\/><\/p>\n<p><strong>Ph\u00e2n t\u00edch quy tr\u00ecnh:<\/strong><\/p>\n<p>Theo s\u01a1 \u0111\u1ed3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3:<\/p>\n<ol>\n<li>\n<p>G\u1ecdi \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng \u0111\u1eb7t h\u00e0ng, ho\u1eb7c<\/p>\n<\/li>\n<li>\n<p>G\u1eedi email \u0111\u1ec3 \u0111\u1eb7t n\u01b0\u1edbc tinh khi\u1ebft<\/p>\n<\/li>\n<\/ol>\n<p><strong>Th\u1ed1ng k\u00ea hi\u1ec7n t\u1ea1i:<\/strong><\/p>\n<ul>\n<li>\n<p>90% \u0111\u01a1n h\u00e0ng \u0111\u1ebfn t\u1eeb c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i<\/p>\n<\/li>\n<li>\n<p>10% \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1eb7t qua email<\/p>\n<\/li>\n<\/ul>\n<p><strong>Lu\u1ed3ng quy tr\u00ecnh:<\/strong><\/p>\n<ol>\n<li>\n<p><strong>Ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng<\/strong>: Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 ki\u1ec3m tra xem kh\u00e1ch h\u00e0ng l\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3 hay kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n<\/li>\n<li>\n<p><strong>X\u00e1c minh kh\u00e1ch h\u00e0ng<\/strong>: N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a bao gi\u1edd \u0111\u1eb7t h\u00e0ng tr\u01b0\u1edbc \u0111\u00e2y, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd t\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng cho h\u1ecd tr\u01b0\u1edbc khi x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p><strong>L\u1ecbch giao h\u00e0ng<\/strong>: Vi\u1ec7c giao n\u01b0\u1edbc c\u1ea5t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t l\u1ea7n m\u1ed7i tu\u1ea7n, v\u00e0o m\u1ed7i th\u1ee9 T\u01b0. V\u00e0o bu\u1ed5i s\u00e1ng m\u1ed7i th\u1ee9 T\u01b0, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u1ec3n \u0111\u01a1n h\u00e0ng \u0111\u1ebfn B\u1ed9 ph\u1eadn Logistics \u0111\u1ec3 giao h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p><strong>Qu\u1ea3n l\u00fd logistics<\/strong>: Khi tr\u01b0\u1edfng b\u1ed9 ph\u1eadn Logistics nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng, h\u1ecd s\u1eafp x\u1ebfp giao h\u00e0ng b\u1eb1ng c\u00e1ch:<\/p>\n<ul>\n<li>\n<p>Ph\u00e2n c\u00f4ng nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng kh\u00e1c nhau<\/p>\n<\/li>\n<li>\n<p>In v\u00e0 d\u00e1n l\u1ecbch tr\u00ecnh<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Th\u1ef1c hi\u1ec7n giao h\u00e0ng<\/strong>: C\u00e1c nh\u00e2n vi\u00ean nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0 giao n\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng \u1ee9ng.<\/p>\n<\/li>\n<\/ol>\n<p>V\u00ed d\u1ee5 n\u00e0y minh h\u1ecda c\u00e1ch BPMN c\u00f3 th\u1ec3 m\u00f4 h\u00ecnh h\u00f3a hi\u1ec7u qu\u1ea3 m\u1ed9t quy tr\u00ecnh kinh doanh th\u1ef1c t\u1ebf, th\u1ec3 hi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c b\u00ean tham gia kh\u00e1c nhau (Kh\u00e1ch h\u00e0ng, Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn Logistics, Nh\u00e2n vi\u00ean) v\u00e0 lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng t\u1eeb vi\u1ec7c \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn giao h\u00e0ng.<\/p>\n<h2>Nh\u1eefng kh\u00e1i ni\u1ec7m c\u1ed1t l\u00f5i cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<\/h2>\n<ol>\n<li>\n<p><strong>B\u1eaft \u0111\u1ea7u \u0111\u01a1n gi\u1ea3n<\/strong>: B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n (nhi\u1ec7m v\u1ee5, s\u1ef1 ki\u1ec7n, c\u1ed5ng) tr\u01b0\u1edbc khi chuy\u1ec3n sang c\u00e1c c\u1ea5u tr\u00fac ph\u1ee9c t\u1ea1p<\/p>\n<\/li>\n<li>\n<p><strong>T\u1eadp trung v\u00e0o lu\u1ed3ng<\/strong>: Lu\u00f4n suy ngh\u0129 v\u1ec1 th\u1ee9 t\u1ef1 v\u00e0 logic c\u1ee7a quy tr\u00ecnh c\u1ee7a b\u1ea1n<\/p>\n<\/li>\n<li>\n<p><strong>S\u1eed d\u1ee5ng c\u00e1c l\u00e0n \u0111\u01b0\u1eddng b\u01a1i m\u1ed9t c\u00e1ch kh\u00f4n ngoan<\/strong>: X\u00e1c \u0111\u1ecbnh r\u00f5 ai l\u00e0m g\u00ec trong quy tr\u00ecnh c\u1ee7a b\u1ea1n<\/p>\n<\/li>\n<li>\n<p><strong>Ch\u1ecdn \u0111\u00fang lo\u1ea1i c\u1ed5ng<\/strong>: Hi\u1ec3u khi n\u00e0o n\u00ean s\u1eed d\u1ee5ng c\u00e1c c\u1ed5ng lo\u1ea1i lo\u1ea1i tr\u1eeb, bao h\u00e0m ho\u1eb7c song song<\/p>\n<\/li>\n<li>\n<p><strong>T\u00e0i li\u1ec7u h\u00f3a b\u1eb1ng ch\u00fa th\u00edch<\/strong>: S\u1eed d\u1ee5ng ch\u00fa th\u00edch v\u0103n b\u1ea3n \u0111\u1ec3 l\u00e0m r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 ph\u1ee9c t\u1ea1p<\/p>\n<\/li>\n<li>\n<p><strong>X\u00e1c minh m\u00f4 h\u00ecnh c\u1ee7a b\u1ea1n<\/strong>: \u0110\u1ea3m b\u1ea3o quy tr\u00ecnh c\u1ee7a b\u1ea1n c\u00f3 \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac r\u00f5 r\u00e0ng<\/p>\n<\/li>\n<li>\n<p><strong>L\u1eb7p l\u1ea1i v\u00e0 c\u1ea3i ti\u1ebfn<\/strong>: C\u00e1c m\u00f4 h\u00ecnh BPMN n\u00ean ph\u00e1t tri\u1ec3n theo m\u1ee9c \u0111\u1ed9 hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n v\u1ec1 quy tr\u00ecnh ng\u00e0y c\u00e0ng s\u00e2u s\u1eafc h\u01a1n<\/p>\n<\/li>\n<\/ol>\n<h2>C\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h2>\n<ul>\n<li>\n<p>Gi\u1eef s\u01a1 \u0111\u1ed3 d\u1ec5 \u0111\u1ecdc v\u00e0 tr\u00e1nh qu\u00e1 t\u1ea3i<\/p>\n<\/li>\n<li>\n<p>S\u1eed d\u1ee5ng quy \u01b0\u1edbc \u0111\u1eb7t t\u00ean nh\u1ea5t qu\u00e1n<\/p>\n<\/li>\n<li>\n<p>S\u1eafp x\u1ebfp c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd<\/p>\n<\/li>\n<li>\n<p>T\u00e0i li\u1ec7u h\u00f3a c\u00e1c gi\u1ea3 \u0111\u1ecbnh v\u00e0 quy t\u1eafc kinh doanh<\/p>\n<\/li>\n<li>\n<p>X\u00e1c nh\u1eadn c\u00e1c m\u00f4 h\u00ecnh v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/p>\n<\/li>\n<li>\n<p>S\u1eed d\u1ee5ng c\u00e1c quy tr\u00ecnh con \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u1ed9 ph\u1ee9c t\u1ea1p<\/p>\n<\/li>\n<li>\n<p>Th\u1eed nghi\u1ec7m quy tr\u00ecnh c\u1ee7a b\u1ea1n v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf<\/p>\n<\/li>\n<\/ul>\n<h2>Danh s\u00e1ch tham kh\u1ea3o<\/h2>\n<p><a href=\"http:\/\/www.bpmn.org\/\"><strong>Trang web ch\u00ednh th\u1ee9c c\u1ee7a Business Process Model and Notation (BPMN)<\/strong><\/a>: Trang web ch\u00ednh th\u1ee9c cung c\u1ea5p th\u00f4ng tin v\u00e0 t\u00e0i nguy\u00ean v\u1ec1 ti\u00eau chu\u1ea9n BPMN<\/p>\n<p><a href=\"http:\/\/www.omg.org\/\"><strong>Nh\u00f3m Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng (OMG)<\/strong><\/a>: T\u1ed5 ch\u1ee9c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n ti\u00eau chu\u1ea9n BPMN<\/p>\n<p><a href=\"http:\/\/www.omg.org\/spec\/BPMN\/2.0.2\/\"><strong>T\u00e0i li\u1ec7u chuy\u00ean m\u00f4n BPMN 2.0.2<\/strong><\/a>: T\u00e0i li\u1ec7u chuy\u00ean m\u00f4n ch\u00ednh th\u1ee9c BPMN 2.0.2 t\u1eeb OMG<\/p>\n<p><a href=\"https:\/\/www.iso.org\/standard\/62652.html\"><strong>Ti\u00eau chu\u1ea9n ISO\/IEC 19510:2013<\/strong><\/a>: Ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf cho BPMN 2.0 do ISO c\u00f4ng b\u1ed1<\/p>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/features\/bpmn-diagram-and-tools\"><strong>C\u00f4ng c\u1ee5 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh BPMN chuy\u00ean nghi\u1ec7p<\/strong><\/a>: C\u00f4ng c\u1ee5 v\u1ebd s\u01a1 \u0111\u1ed3 v\u00e0 m\u00f4 h\u00ecnh BPMN chuy\u00ean nghi\u1ec7p c\u1ee7a Visual Paradigm<\/p>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/download\/\"><strong>Th\u1eed nghi\u1ec7m Visual Paradigm MI\u1ec4N PH\u00cd<\/strong><\/a>: T\u1ea3i xu\u1ed1ng v\u00e0 d\u00f9ng th\u1eed ph\u1ea7n m\u1ec1m m\u00f4 h\u00ecnh h\u00f3a BPMN c\u1ee7a Visual Paradigm mi\u1ec5n ph\u00ed<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p>BPMN l\u00e0 m\u1ed9t k\u00fd hi\u1ec7u m\u1ea1nh m\u1ebd nh\u01b0ng d\u1ec5 ti\u1ebfp c\u1eadn \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. B\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan chu\u1ea9n h\u00f3a, n\u00f3 thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c b\u00ean li\u00ean quan kinh doanh v\u00e0 c\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt, gi\u00fap c\u1ea3i thi\u1ec7n giao ti\u1ebfp, ph\u00e2n t\u00edch v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 quy tr\u00ecnh t\u1ed5 ch\u1ee9c. D\u00f9 b\u1ea1n l\u00e0 nh\u00e0 ph\u00e2n t\u00edch kinh doanh, ng\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh hay chuy\u00ean gia CNTT, vi\u1ec7c th\u00e0nh th\u1ea1o BPMN s\u1ebd n\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ee7a b\u1ea1n trong vi\u1ec7c t\u00e0i li\u1ec7u h\u00f3a, ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c quy tr\u00ecnh \u0111\u01a1n gi\u1ea3n, luy\u1ec7n t\u1eadp th\u01b0\u1eddng xuy\u00ean v\u00e0 d\u1ea7n d\u1ea7n t\u00edch h\u1ee3p c\u00e1c y\u1ebfu t\u1ed1 n\u00e2ng cao h\u01a1n khi hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n ng\u00e0y c\u00e0ng t\u0103ng. V\u1edbi BPMN, b\u1ea1n c\u00f3 m\u1ed9t ng\u00f4n ng\u1eef ph\u1ed5 qu\u00e1t c\u00f3 th\u1ec3 thay \u0111\u1ed5i c\u00e1ch t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n hi\u1ec3u v\u00e0 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh.<\/p>\n<hr\/>\n<h2>T\u00f3m t\u1eaft<\/h2>\n<p>\u2022\u00a0<strong>BPMN l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan ph\u1ed5 qu\u00e1t<\/strong>d\u00f9ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh, gi\u00fap thu h\u1eb9p kho\u1ea3ng c\u00e1ch giao ti\u1ebfp gi\u1eefa c\u00e1c b\u00ean li\u00ean quan kinh doanh v\u00e0 c\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt th\u00f4ng qua k\u00fd hi\u1ec7u \u0111\u1ed3 h\u1ecda chu\u1ea9n h\u00f3a<\/p>\n<p>\u2022\u00a0<strong>N\u0103m danh m\u1ee5c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i<\/strong>t\u1ea1o n\u1ec1n t\u1ea3ng: C\u00e1c lu\u1ed3ng (ng\u01b0\u1eddi tham gia), C\u00e1c y\u1ebfu t\u1ed1 lu\u1ed3ng (s\u1ef1 ki\u1ec7n, ho\u1ea1t \u0111\u1ed9ng, c\u1ed5ng), C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i (lu\u1ed3ng tr\u00ecnh t\u1ef1 v\u00e0 lu\u1ed3ng tin nh\u1eafn), C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u, v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 h\u1ed7 tr\u1ee3 nh\u01b0 nh\u00f3m v\u00e0 ch\u00fa th\u00edch<\/p>\n<p>\u2022\u00a0<strong>S\u1ef1 ki\u1ec7n, Ho\u1ea1t \u0111\u1ed9ng v\u00e0 C\u1ed5ng<\/strong>\u0111i\u1ec1u khi\u1ec3n logic quy tr\u00ecnh\u2014s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t ho\u1eb7c k\u1ebft th\u00fac quy tr\u00ecnh, ho\u1ea1t \u0111\u1ed9ng \u0111\u1ea1i di\u1ec7n cho c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, v\u00e0 c\u1ed5ng ki\u1ec3m so\u00e1t c\u00e1c \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh v\u00e0 lu\u1ed3ng song song d\u1ef1a tr\u00ean \u0111i\u1ec1u ki\u1ec7n<\/p>\n<p>\u2022\u00a0<strong>C\u00e1c lu\u1ed3ng chia theo tr\u00e1ch nhi\u1ec7m<\/strong>\u00a0s\u1eed d\u1ee5ng c\u00e1c b\u1ec3 (ng\u01b0\u1eddi tham gia b\u00ean ngo\u00e0i) v\u00e0 c\u00e1c lu\u1ed3ng (vai tr\u00f2 n\u1ed9i b\u1ed9), hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng ai th\u1ef1c hi\u1ec7n t\u1eebng nhi\u1ec7m v\u1ee5 trong khi v\u1eabn duy tr\u00ec lu\u1ed3ng quy tr\u00ecnh v\u01b0\u1ee3t qua c\u00e1c ranh gi\u1edbi t\u1ed5 ch\u1ee9c<\/p>\n<p>\u2022\u00a0<strong>BPMN h\u1ed7 tr\u1ee3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/strong>\u00a0b\u1eb1ng c\u00e1ch cung c\u1ea5p t\u00e0i li\u1ec7u r\u00f5 r\u00e0ng, chu\u1ea9n h\u00f3a gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c ph\u00e2n t\u00edch quy tr\u00ecnh hi\u1ec7n t\u1ea1i, x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m k\u00e9m hi\u1ec7u qu\u1ea3 v\u00e0 tri\u1ec3n khai c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c t\u1ed1i \u01b0u \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng<\/p>\n<h1>H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)<\/h1>\n<h2>Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN<\/h2>\n<p>M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh h\u00f3a tr\u1ef1c quan \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho c\u00e1c \u1ee9ng d\u1ee5ng ph\u00e2n t\u00edch kinh doanh v\u00e0 x\u00e1c \u0111\u1ecbnh lu\u1ed3ng c\u00f4ng vi\u1ec7c quy tr\u00ecnh doanh nghi\u1ec7p. L\u00e0 m\u1ed9t k\u00fd hi\u1ec7u chu\u1ea9n m\u1edf cho s\u01a1 \u0111\u1ed3 lu\u1ed3ng \u0111\u1ed3 h\u1ecda, BPMN \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ecbnh ngh\u0129a lu\u1ed3ng c\u00f4ng vi\u1ec7c quy tr\u00ecnh kinh doanh theo c\u00e1ch v\u1eeba ph\u1ed5 bi\u1ebfn v\u1eeba tr\u1ef1c quan. B\u1ea3n ch\u1ea5t \u0111\u1ed3 h\u1ecda c\u1ee7a n\u00f3 gi\u00fap m\u1ecdi b\u00ean li\u00ean quan trong kinh doanh d\u1ec5 hi\u1ec3u, bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng kinh doanh, chuy\u00ean gia ph\u00e2n t\u00edch kinh doanh, nh\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 ki\u1ebfn tr\u00fac s\u01b0 d\u1eef li\u1ec7u.<\/p>\n<h2>L\u1ecbch s\u1eed c\u1ee7a BPMN<\/h2>\n<p>BPMN ra \u0111\u1eddi t\u1eeb s\u1ef1 t\u1ed5ng h\u1ee3p c\u1ee7a nhi\u1ec1u k\u00fd hi\u1ec7u m\u00f4 h\u00ecnh h\u00f3a kinh doanh. Ban \u0111\u1ea7u \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 b\u1edfi S\u00e1ng ki\u1ebfn Qu\u1ea3n l\u00fd Quy tr\u00ecnh Kinh doanh (BPMI) v\u00e0o n\u0103m 2004, BPMN hi\u1ec7n nay \u0111\u01b0\u1ee3c duy tr\u00ec b\u1edfi Nh\u00f3m Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng (OMG) sau khi hai t\u1ed5 ch\u1ee9c n\u00e0y h\u1ee3p nh\u1ea5t v\u00e0o n\u0103m 2005.<\/p>\n<p>Nh\u1eefng m\u1ed1c quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a BPMN bao g\u1ed3m:<\/p>\n<ul>\n<li>\n<p><strong>Th\u00e1ng Hai n\u0103m 2006<\/strong>: OMG c\u00f4ng b\u1ed1 t\u00e0i li\u1ec7u \u0111\u1eb7c t\u1ea3 BPMN phi\u00ean b\u1ea3n \u0111\u1ea7u ti\u00ean<\/p>\n<\/li>\n<li>\n<p><strong>2010<\/strong>: Vi\u1ec7c ph\u00e1t tri\u1ec3n phi\u00ean b\u1ea3n BPMN 2.0 b\u1eaft \u0111\u1ea7u<\/p>\n<\/li>\n<li>\n<p><strong>Th\u00e1ng M\u01b0\u1eddi Hai n\u0103m 2013<\/strong>: Phi\u00ean b\u1ea3n th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u \u0111\u1eb7c t\u1ea3 \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1<\/p>\n<\/li>\n<li>\n<p><strong>Phi\u00ean b\u1ea3n hi\u1ec7n t\u1ea1i<\/strong>: BPMN 2.0.2 \u0111\u00e3 \u0111\u01b0\u1ee3c ISO c\u00f4ng b\u1ed1 ch\u00ednh th\u1ee9c nh\u01b0 ti\u00eau chu\u1ea9n phi\u00ean b\u1ea3n 2013 (ISO\/IEC 19510)<\/p>\n<\/li>\n<\/ul>\n<h2>L\u1ee3i \u00edch c\u1ee7a BPMN<\/h2>\n<p>BPMN gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c thu th\u1eadp v\u00e0 t\u00e0i li\u1ec7u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n, \u0111\u1ea3m b\u1ea3o c\u00e1c b\u00ean li\u00ean quan\u2014nh\u01b0 ch\u1ee7 s\u1edf h\u1eefu quy tr\u00ecnh v\u00e0 ng\u01b0\u1eddi d\u00f9ng kinh doanh\u2014\u0111\u01b0\u1ee3c tham gia t\u00edch c\u1ef1c. C\u00e1ch ti\u1ebfp c\u1eadn h\u1ee3p t\u00e1c n\u00e0y gi\u00fap c\u00e1c \u0111\u1ed9i nh\u00f3m ph\u1ea3n \u1ee9ng hi\u1ec7u qu\u1ea3 h\u01a1n v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n trong quy tr\u00ecnh.<\/p>\n<h3>Nh\u1eefng l\u1ee3i th\u1ebf ch\u00ednh:<\/h3>\n<ul>\n<li>\n<p><strong>Ti\u00eau chu\u1ea9n ng\u00e0nh<\/strong>: \u0110\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi li\u00ean minh OMG, m\u1ed9t nh\u00f3m ng\u00e0nh phi l\u1ee3i nhu\u1eadn<\/p>\n<\/li>\n<li>\n<p><strong>R\u00f5 r\u00e0ng v\u1ec1 quy tr\u00ecnh<\/strong>: Cung c\u1ea5p cho doanh nghi\u1ec7p kh\u1ea3 n\u0103ng \u0111\u1ecbnh ngh\u0129a v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c quy tr\u00ecnh c\u1ee7a m\u00ecnh th\u00f4ng qua S\u01a1 \u0111\u1ed3 Quy tr\u00ecnh Kinh doanh<\/p>\n<\/li>\n<li>\n<p><strong>Hi\u1ec3u bi\u1ebft ph\u1ed5 qu\u00e1t<\/strong>: Cung c\u1ea5p m\u1ed9t k\u00fd hi\u1ec7u chu\u1ea9n d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan trong kinh doanh<\/p>\n<\/li>\n<li>\n<p><strong>L\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch giao ti\u1ebfp<\/strong>: K\u1ebft n\u1ed1i thi\u1ebft k\u1ebf quy tr\u00ecnh kinh doanh v\u1edbi c\u00e1c \u0111\u1ed9i nh\u00f3m tri\u1ec3n khai<\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ed9 ph\u1ee9c t\u1ea1p c\u00e2n b\u1eb1ng<\/strong>: D\u1ec5 h\u1ecdc nh\u01b0ng \u0111\u1ee7 m\u1ea1nh m\u1ebd \u0111\u1ec3 m\u00f4 t\u1ea3 nh\u1eefng \u0111\u1ed9 ph\u1ee9c t\u1ea1p ti\u1ec1m t\u00e0ng trong quy tr\u00ecnh kinh doanh<\/p>\n<\/li>\n<\/ul>\n<h2>M\u1ee5c ti\u00eau c\u1ee7a BPMN<\/h2>\n<p>BPMN ph\u1ee5c v\u1ee5 ba nh\u00f3m ng\u01b0\u1eddi tham gia ch\u00ednh:<\/p>\n<ol>\n<li>\n<p><strong>Chuy\u00ean gia k\u1ef9 thu\u1eadt<\/strong>: Nh\u1eefng chuy\u00ean gia ch\u1ecbu tr\u00e1ch nhi\u1ec7m tri\u1ec3n khai quy tr\u00ecnh<\/p>\n<\/li>\n<li>\n<p><strong>Nh\u00e0 ph\u00e2n t\u00edch kinh doanh<\/strong>: Nh\u1eefng c\u00e1 nh\u00e2n t\u1ea1o ra v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh<\/p>\n<\/li>\n<li>\n<p><strong>Nh\u00e0 qu\u1ea3n l\u00fd<\/strong>: Nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o theo d\u00f5i v\u00e0 ki\u1ec3m so\u00e1t quy tr\u00ecnh<\/p>\n<\/li>\n<\/ol>\n<h2>T\u1ed5ng quan v\u1ec1 BPMN<\/h2>\n<p>Hi\u1ec3u r\u00f5 c\u00e1ch m\u1ed9t doanh nghi\u1ec7p v\u1eadn h\u00e0nh l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t trong c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh. BPMN cung c\u1ea5p m\u1ed9t bi\u1ec3u di\u1ec5n \u0111\u1ed3 h\u1ecda v\u1ec1 lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh m\u00e0 b\u1ea5t k\u1ef3 ai\u2014t\u1eeb c\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh \u0111\u1ebfn c\u00e1c b\u00ean li\u00ean quan\u2014\u0111\u1ec1u c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng hi\u1ec3u, h\u1ed7 tr\u1ee3 c\u1ea3 ph\u00e2n t\u00edch v\u00e0 c\u00e1c s\u00e1ng ki\u1ebfn c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh.<\/p>\n<p>Trong BPMN, b\u1ea5t k\u1ef3 quy tr\u00ecnh n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n d\u01b0\u1edbi d\u1ea1ng m\u1ed9t chu\u1ed7i c\u00e1c b\u01b0\u1edbc (ho\u1ea1t \u0111\u1ed9ng) \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u1ea7n l\u01b0\u1ee3t ho\u1eb7c \u0111\u1ed3ng th\u1eddi theo c\u00e1c quy t\u1eafc kinh doanh c\u1ee5 th\u1ec3. H\u00e3y xem x\u00e9t quy tr\u00ecnh &#8220;\u0110\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn&#8221; \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn:<\/p>\n<p><img alt=\"Business Process Diagram\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/01-business-process-diagram.png\"\/><\/p>\n<h2>C\u00e1c th\u00e0nh ph\u1ea7n k\u00fd hi\u1ec7u c\u1ee7a BPMN<\/h2>\n<p>BPMN m\u00f4 t\u1ea3 c\u00e1c quy tr\u00ecnh th\u00f4ng qua c\u00e1c s\u01a1 \u0111\u1ed3 g\u1ed3m nhi\u1ec1u th\u00e0nh ph\u1ea7n \u0111\u1ed3 h\u1ecda kh\u00e1c nhau. C\u00e1ch tr\u00ecnh b\u00e0y tr\u1ef1c quan n\u00e0y gi\u00fap ng\u01b0\u1eddi d\u00f9ng d\u1ec5 hi\u1ec3u logic quy tr\u00ecnh. Chu\u1ea9n BPMN ph\u00e2n lo\u1ea1i c\u00e1c th\u00e0nh ph\u1ea7n \u0111\u1ed3 h\u1ecda th\u00e0nh c\u00e1c danh m\u1ee5c, gi\u00fap ch\u00fang d\u1ec5 nh\u1eadn bi\u1ebft \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi d\u00f9ng l\u00e0m vi\u1ec7c v\u1edbi s\u01a1 \u0111\u1ed3 quy tr\u00ecnh kinh doanh.<\/p>\n<h3>C\u00e1c c\u1ea5u tr\u00fac c\u01a1 b\u1ea3n<\/h3>\n<p>C\u00f3 n\u0103m danh m\u1ee5c c\u01a1 b\u1ea3n c\u1ee7a c\u00e1c th\u00e0nh ph\u1ea7n BPMN, m\u1ed7i danh m\u1ee5c \u0111\u1ea1i di\u1ec7n cho m\u1ed9t kh\u00eda c\u1ea1nh \u0111\u1ed9c \u0111\u00e1o c\u1ee7a quy tr\u00ecnh kinh doanh.<\/p>\n<h4>1. C\u00e1c \u0111\u01b0\u1eddng b\u01a1i<\/h4>\n<p><img alt=\"Swimlanes\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/02-swimlanes.png\"\/><\/p>\n<p>C\u00e1c \u0111\u01b0\u1eddng b\u01a1i l\u00e0 c\u00e1c container \u0111\u1ed3 h\u1ecda \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh. C\u00f3 hai lo\u1ea1i:<strong>pools<\/strong> v\u00e0 <strong>lanes<\/strong>.<\/p>\n<h4>2. C\u00e1c th\u00e0nh ph\u1ea7n lu\u1ed3ng<\/h4>\n<p><img alt=\"Flow Elements\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/03-flow_elements.png\"\/><\/p>\n<p>C\u00e1c th\u00e0nh ph\u1ea7n lu\u1ed3ng k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh. Ch\u00fang l\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh x\u00e1c \u0111\u1ecbnh h\u00e0nh vi quy tr\u00ecnh v\u00e0 bao g\u1ed3m ba lo\u1ea1i:<strong>S\u1ef1 ki\u1ec7n<\/strong>,\u00a0<strong>Ho\u1ea1t \u0111\u1ed9ng<\/strong>, v\u00e0 <strong>C\u00e1c c\u1ed5ng<\/strong>.<\/p>\n<h4>3. C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i<\/h4>\n<p><img alt=\"Connecting Objects\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/04-connecting-objects.png\"\/><\/p>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t lu\u1ed3ng th\u00f4ng qua c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i. C\u00f3 b\u1ed1n lo\u1ea1i:\u00a0<strong>Lu\u1ed3ng th\u1ee9 t\u1ef1<\/strong>,\u00a0<strong>Lu\u1ed3ng tin nh\u1eafn<\/strong>,\u00a0<strong>Li\u00ean k\u1ebft<\/strong>, v\u00e0\u00a0<strong>Li\u00ean k\u1ebft d\u1eef li\u1ec7u<\/strong>.<\/p>\n<h4>4. D\u1eef li\u1ec7u<\/h4>\n<p><img alt=\"Data\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/05-data.png\"\/><\/p>\n<p>D\u1eef li\u1ec7u \u0111\u1ea1i di\u1ec7n cho th\u00f4ng tin c\u1ea7n thi\u1ebft ho\u1eb7c \u0111\u01b0\u1ee3c t\u1ea1o ra trong qu\u00e1 tr\u00ecnh th\u1ef1c thi quy tr\u00ecnh kinh doanh. C\u00f3 b\u1ed1n lo\u1ea1i:\u00a0<strong>\u0110\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/strong>,\u00a0<strong>\u0110\u1ea7u v\u00e0o d\u1eef li\u1ec7u<\/strong>,\u00a0<strong>\u0110\u1ea7u ra d\u1eef li\u1ec7u<\/strong>, v\u00e0\u00a0<strong>Kho d\u1eef li\u1ec7u<\/strong>.<\/p>\n<hr\/>\n<h2>H\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 c\u00e1c th\u00e0nh ph\u1ea7n<\/h2>\n<h3>BPMN C\u00e1c \u0111\u01b0\u1eddng b\u01a1i<\/h3>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1eddng b\u01a1i l\u00e0 c\u00e1c h\u1ed9p ch\u1eef nh\u1eadt \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh kinh doanh. M\u1ed9t \u0111\u01b0\u1eddng b\u01a1i c\u00f3 th\u1ec3 ch\u1ee9a c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi b\u00ean \u0111\u00f3, ngo\u1ea1i tr\u1eeb c\u00e1c h\u1ed9p \u0111en, ph\u1ea3i c\u00f3 th\u00e2n r\u1ed7ng. C\u00e1c \u0111\u01b0\u1eddng b\u01a1i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo chi\u1ec1u ngang ho\u1eb7c chi\u1ec1u d\u1ecdc \u2014 ch\u00fang c\u00f3 \u00fd ngh\u0129a ng\u1eef ngh\u0129a nh\u01b0 nhau nh\u01b0ng kh\u00e1c nhau v\u1ec1 c\u00e1ch bi\u1ec3u di\u1ec5n:<\/p>\n<ul>\n<li>\n<p><strong>\u0110\u01b0\u1eddng b\u01a1i ngang<\/strong>: Quy tr\u00ecnh ch\u1ea3y t\u1eeb tr\u00e1i sang ph\u1ea3i<\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u01b0\u1eddng b\u01a1i d\u1ecdc<\/strong>: Quy tr\u00ecnh ch\u1ea3y t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi<\/p>\n<\/li>\n<\/ul>\n<p>C\u00e1c v\u00ed d\u1ee5 v\u1ec1 \u0111\u01b0\u1eddng b\u01a1i bao g\u1ed3m Kh\u00e1ch h\u00e0ng, Ph\u00f2ng K\u1ebf to\u00e1n, C\u1ed5ng thanh to\u00e1n v\u00e0 \u0110\u1ed9i ph\u00e1t tri\u1ec3n.<\/p>\n<h4>B\u1ec3 ch\u1ee9a<\/h4>\n<p>C\u00e1c b\u1ec3 \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh kinh doanh v\u00e0 c\u00f3 th\u1ec3 l\u00e0:<\/p>\n<ul>\n<li>\n<p>M\u1ed9t th\u1ef1c th\u1ec3 c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: ph\u00f2ng ban)<\/p>\n<\/li>\n<li>\n<p>M\u1ed9t vai tr\u00f2 (v\u00ed d\u1ee5: ph\u00f3 qu\u1ea3n l\u00fd, b\u00e1c s\u0129, sinh vi\u00ean, nh\u00e0 cung c\u1ea5p)<\/p>\n<\/li>\n<\/ul>\n<p>B\u00ean trong m\u1ed9t b\u1ec3 l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 lu\u1ed3ng \u0111\u1ea1i di\u1ec7n cho c\u00f4ng vi\u1ec7c m\u00e0 b\u1ec3 \u0111\u00f3 th\u1ef1c hi\u1ec7n trong quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a. Tuy nhi\u00ean, c\u00f3 m\u1ed9t lo\u1ea1i \u0111\u1eb7c bi\u1ec7t:\u00a0<strong>b\u1ec3 h\u1ed9p \u0111en<\/strong>, v\u1ed1n kh\u00f4ng c\u00f3 n\u1ed9i dung g\u00ec c\u1ea3.<\/p>\n<p><strong>C\u00e1c b\u1ec3 h\u1ed9p \u0111en<\/strong>\u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi m\u00f4 h\u00ecnh h\u00f3a c\u00e1c th\u1ef1c th\u1ec3 b\u00ean ngo\u00e0i quy tr\u00ecnh kinh doanh. V\u00ec ch\u00fang n\u1eb1m ngo\u00e0i ph\u1ea1m vi, lu\u1ed3ng n\u1ed9i b\u1ed9 c\u1ee7a ch\u00fang kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a v\u00e0 c\u00f3 th\u1ec3 b\u1ecf qua.<\/p>\n<p><img alt=\"Black Box Pool\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/07-black-box-pool.png\"\/><\/p>\n<p>Trong v\u00ed d\u1ee5 tr\u00ean, &#8216;Kh\u00e1ch h\u00e0ng&#8217; l\u00e0 m\u1ed9t b\u1ec3 h\u1ed9p \u0111en. V\u00ec quy tr\u00ecnh t\u1eadp trung v\u00e0o c\u00e1ch \u0111\u1ea7u b\u1ebfp chu\u1ea9n b\u1ecb b\u1eefa \u0103n, nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng l\u00e0m n\u1eb1m ngo\u00e0i ph\u1ea1m vi c\u1ee7a quy tr\u00ecnh. Vi\u1ec7c s\u1eed d\u1ee5ng b\u1ec3 h\u1ed9p \u0111en ph\u1ee5 thu\u1ed9c v\u00e0o g\u00f3c nh\u00ecn c\u1ee7a quy tr\u00ecnh. N\u1ebfu b\u1ea1n \u0111ang m\u00f4 h\u00ecnh h\u00f3a c\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, lu\u1ed3ng Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a, khi\u1ebfn b\u1ec3 \u0110\u1ea7u b\u1ebfp tr\u1edf th\u00e0nh b\u1ec3 h\u1ed9p \u0111en.<\/p>\n<h4>C\u00e1c l\u00e0n<\/h4>\n<p>C\u00e1c l\u00e0n l\u00e0 c\u00e1c ph\u00e2n v\u00f9ng con c\u1ee7a b\u1ec3. V\u00ed d\u1ee5, trong b\u1ec3 &#8216;Ph\u00f2ng ban&#8217;, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 &#8216;Tr\u01b0\u1edfng ph\u00f2ng&#8217; v\u00e0 &#8216;Th\u1ee7 th\u01b0&#8217; l\u00e0 c\u00e1c l\u00e0n. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 b\u1ec3, c\u00e1c l\u00e0n \u0111\u1ea1i di\u1ec7n cho c\u00e1c th\u1ef1c th\u1ec3 ho\u1eb7c vai tr\u00f2 c\u1ee5 th\u1ec3 tham gia v\u00e0o quy tr\u00ecnh.<\/p>\n<p><strong>L\u01b0u \u00fd quan tr\u1ecdng<\/strong>: C\u00e1c l\u00e0n c\u00f3 th\u1ec3 ch\u1ee9a c\u00e1c l\u00e0n kh\u00e1c \u0111\u1ec3 t\u1ea1o th\u00e0nh c\u1ea5u tr\u00fac l\u1ed3ng gh\u00e9p khi c\u1ea7n thi\u1ebft. Tuy nhi\u00ean, BPMN ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c. N\u1ebfu b\u1ea1n mu\u1ed1n m\u00f4 h\u00ecnh h\u00f3a th\u1ee9 b\u1eadc t\u1ed5 ch\u1ee9c, h\u00e3y s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c thay v\u00e0o \u0111\u00f3.<\/p>\n<hr\/>\n<h3>Ho\u1ea1t \u0111\u1ed9ng<\/h3>\n<p>C\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ea1i di\u1ec7n cho c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang xu\u1ea5t hi\u1ec7n d\u01b0\u1edbi d\u1ea1ng h\u00ecnh ch\u1eef nh\u1eadt tr\u00f2n c\u00e1c g\u00f3c v\u1edbi t\u00ean m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n.<\/p>\n<p>C\u00f3 hai lo\u1ea1i ho\u1ea1t \u0111\u1ed9ng:<\/p>\n<h4>Nhi\u1ec7m v\u1ee5<\/h4>\n<p>Khi m\u00f4 h\u00ecnh h\u00f3a c\u00f4ng vi\u1ec7c nguy\u00ean t\u1eed kh\u00f4ng th\u1ec3 chia nh\u1ecf h\u01a1n n\u1eefa (ho\u1eb7c vi\u1ec7c chia nh\u1ecf kh\u00f4ng c\u00f3 \u00fd ngh\u0129a), h\u00e3y s\u1eed d\u1ee5ng m\u1ed9t\u00a0<strong>nhi\u1ec7m v\u1ee5<\/strong>.<\/p>\n<p><img alt=\"Activity Tasks\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/08-activity-tasks.png\"\/><\/p>\n<h4>Quy tr\u00ecnh con<\/h4>\n<p>Khi m\u00f4 h\u00ecnh h\u00f3a c\u00f4ng vi\u1ec7c phi nguy\u00ean t\u1eed, ph\u1ee9c t\u1ea1p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chi ti\u1ebft h\u00f3a th\u00e0nh c\u00e1c th\u00e0nh ph\u1ea7n nh\u1ecf h\u01a1n, h\u00e3y s\u1eed d\u1ee5ng m\u1ed9t\u00a0<strong>quy tr\u00ecnh con<\/strong>. M\u1ed9t quy tr\u00ecnh con c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh m\u1ed9t c\u1ea5p \u0111\u1ed9 chi ti\u1ebft kh\u00e1c v\u00e0 th\u01b0\u1eddng ch\u1ee9a m\u1ed9t s\u01a1 \u0111\u1ed3 quy tr\u00ecnh kinh doanh (BPD) kh\u00e1c m\u00f4 t\u1ea3 chi ti\u1ebft c\u1ee7a n\u00f3.<\/p>\n<p><img alt=\"Activity Sub Processes\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/09-activity-sub-processes.png\"\/><\/p>\n<p><strong>Kh\u00e1i ni\u1ec7m ch\u00ednh<\/strong>: Vi\u1ec7c l\u1ef1a ch\u1ecdn gi\u1eefa nhi\u1ec7m v\u1ee5 v\u00e0 quy tr\u00ecnh con kh\u00f4ng ch\u1ec9 ph\u1ee5 thu\u1ed9c v\u00e0o \u0111\u1ed9 ph\u1ee9c t\u1ea1p\u2014m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 chi ti\u1ebft c\u1ea7n thi\u1ebft. V\u00ed d\u1ee5, v\u1edbi t\u01b0 c\u00e1ch l\u00e0 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 l\u1ebd kh\u00f4ng c\u1ea7n bi\u1ebft c\u00e1ch thanh to\u00e1n c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi c\u1eeda h\u00e0ng, chi ti\u1ebft x\u1eed l\u00fd thanh to\u00e1n tr\u1edf n\u00ean quan tr\u1ecdng.<\/p>\n<hr\/>\n<h3>S\u1ef1 ki\u1ec7n<\/h3>\n<p>C\u00e1c s\u1ef1 ki\u1ec7n l\u00e0 nh\u1eefng s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang c\u00f3 th\u1ec3 l\u00e0 b\u00ean ngo\u00e0i ho\u1eb7c b\u00ean trong\u2014nh\u01b0 long ch\u00fang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy tr\u00ecnh \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a, ch\u00fang n\u00ean \u0111\u01b0\u1ee3c bao g\u1ed3m. C\u00e1c s\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n d\u01b0\u1edbi d\u1ea1ng h\u00ecnh tr\u00f2n, \u0111\u00f4i khi c\u00f3 bi\u1ec3u t\u01b0\u1ee3ng b\u00ean trong \u0111\u1ea1i di\u1ec7n cho lo\u1ea1i k\u00edch ho\u1ea1t s\u1ef1 ki\u1ec7n.<\/p>\n<h4>Ba lo\u1ea1i s\u1ef1 ki\u1ec7n:<\/h4>\n<ol>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/strong>: Hi\u1ec3n th\u1ecb \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u c\u1ee7a m\u1ed9t quy tr\u00ecnh kinh doanh, cho ph\u00e9p ng\u01b0\u1eddi \u0111\u1ecdc x\u00e1c \u0111\u1ecbnh n\u01a1i quy tr\u00ecnh b\u1eaft \u0111\u1ea7u<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n trung gian<\/strong>: \u0110i\u1ec1u khi\u1ec3n lu\u1ed3ng kinh doanh d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/strong>: Ch\u1ec9 ra n\u01a1i quy tr\u00ecnh kinh doanh k\u1ebft th\u00fac<\/p>\n<\/li>\n<\/ol>\n<p>M\u1ed7i s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c b\u1ed9 k\u00edch ho\u1ea1t \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh \u0111\u1ec3 ch\u1ec9 ra c\u00e1c \u0111i\u1ec1u ki\u1ec7n khi n\u00e0o n\u00f3 \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t.<\/p>\n<p><strong>C\u00e1c s\u1ef1 ki\u1ec7n trung gian<\/strong>c\u00f3 th\u1ec3 l\u00e0:<\/p>\n<ul>\n<li>\n<p><strong>G\u1eafn v\u00e0o m\u1ed9t ho\u1ea1t \u0111\u1ed9ng<\/strong>: M\u00f4 h\u00ecnh h\u00f3a m\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 x\u1ea3y ra TRONG qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng \u0111\u00f3<\/p>\n<\/li>\n<li>\n<p><strong>K\u1ebft n\u1ed1i b\u1eb1ng m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i<\/strong>: M\u00f4 h\u00ecnh h\u00f3a m\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 x\u1ea3y ra SAU khi th\u1ef1c hi\u1ec7n ph\u1ea7n t\u1eed lu\u1ed3ng tr\u01b0\u1edbc \u0111\u00f3<\/p>\n<\/li>\n<\/ul>\n<p>H\u00e3y xem x\u00e9t v\u00ed d\u1ee5 sau:<\/p>\n<p><img alt=\"BPMN Event Example\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/10-bpmn-event-example.png\"\/><\/p>\n<p>S\u01a1 \u0111\u1ed3 n\u00e0y minh h\u1ecda: Khi ch\u00fang ta nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t \u0111\u01a1n h\u00e0ng, ch\u00fang ta b\u1eaft \u0111\u1ea7u x\u1eed l\u00fd n\u00f3. N\u1ebfu v\u00e0 ch\u1ec9 n\u1ebfu kh\u00f4ng c\u00f2n h\u1ea1n m\u1ee9c t\u00edn d\u1ee5ng n\u00e0o, ch\u00fang ta s\u1ebd ki\u1ec3m tra v\u1ea5n \u0111\u1ec1. Quy tr\u00ecnh k\u1ebft th\u00fac khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd ho\u1eb7c v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh.<\/p>\n<hr\/>\n<h3>C\u00e1c c\u1ed5ng<\/h3>\n<p>C\u00e1c c\u1ed5ng ki\u1ec3m so\u00e1t c\u00e1ch m\u1ed9t quy tr\u00ecnh kinh doanh v\u1eadn h\u00e0nh. \u0110\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng h\u00ecnh thoi, ch\u00fang l\u00e0 n\u01a1i c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 v\u00e0 c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra. Trong b\u1ea5t k\u1ef3 quy tr\u00ecnh n\u00e0o, c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea7u ra c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n b\u00ean ngo\u00e0i ho\u1eb7c b\u00ean trong kh\u00e1c nhau. V\u00ed d\u1ee5, m\u1ed9t kho\u1ea3n gi\u1ea3m gi\u00e1 c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho kh\u00e1ch h\u00e0ng VIP, ch\u1ee9 kh\u00f4ng ph\u1ea3i cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.<\/p>\n<h4>C\u00e1c lo\u1ea1i c\u1ed5ng th\u00f4ng d\u1ee5ng:<\/h4>\n<p><strong>1. C\u1ed5ng lo\u1ea1i D\u1ef1a tr\u00ean D\u1eef li\u1ec7u (C\u1ed5ng Lo\u1ea1i \u0110\u1ed9c quy\u1ec1n)<\/strong><\/p>\n<p>\u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ki\u1ec3m so\u00e1t lu\u1ed3ng quy tr\u00ecnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u quy tr\u00ecnh \u0111\u00e3 cho. M\u1ed7i lu\u1ed3ng ra kh\u1ecfi c\u1ed5ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ed9t \u0111i\u1ec1u ki\u1ec7n. Lu\u1ed3ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n th\u1ecfa m\u00e3n s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua\u2014<strong>ch\u1ec9 c\u00f3 m\u1ed9t lu\u1ed3ng s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua<\/strong>.<\/p>\n<p><img alt=\"Data Based Exclusive Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/11-data-based-exclusive-gateway.png\"\/><\/p>\n<p><strong>2. C\u1ed5ng Bao h\u00e0m<\/strong><\/p>\n<p>\u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c \u0111\u01b0\u1eddng song song. C\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng ra \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1, v\u00e0<strong>t\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng c\u00f3 k\u1ebft qu\u1ea3 d\u01b0\u01a1ng t\u00ednh s\u1ebd \u0111\u01b0\u1ee3c \u0111i qua<\/strong>. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n nhi\u1ec1u lu\u1ed3ng n\u1ebfu nhi\u1ec1u \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n.<\/p>\n<p><img alt=\"Inclusive Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/12-inclusive-gateway.png\"\/><\/p>\n<p><strong>3. C\u1ed5ng Song song<\/strong><\/p>\n<p>\u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c lu\u1ed3ng song song<strong>m\u00e0 kh\u00f4ng c\u1ea7n ki\u1ec3m tra b\u1ea5t k\u1ef3 \u0111i\u1ec1u ki\u1ec7n n\u00e0o<\/strong>. T\u1ea5t c\u1ea3 c\u00e1c lu\u1ed3ng ra ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi.<\/p>\n<p><img alt=\"BPMN Parallel Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/13-bpmn-parallel-gateway-example.png\"\/><\/p>\n<p><strong>4. C\u1ed5ng D\u1ef1a tr\u00ean S\u1ef1 ki\u1ec7n<\/strong><\/p>\n<p>D\u00f9ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c con \u0111\u01b0\u1eddng thay th\u1ebf d\u1ef1a tr\u00ean c\u00e1c s\u1ef1 ki\u1ec7n. V\u00ed d\u1ee5, ch\u1edd ph\u1ea3n h\u1ed3i t\u1eeb ai \u0111\u00f3\u2014ho\u1eb7c l\u00e0 \u201cC\u00f3\u201d ho\u1eb7c \u201cKh\u00f4ng\u201d\u2014s\u1ebd x\u00e1c \u0111\u1ecbnh con \u0111\u01b0\u1eddng c\u1ea7n \u0111i qua. C\u1ed5ng k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c theo sau b\u1edfi hai s\u1ef1 ki\u1ec7n trung gian \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u00e1c k\u00edch ho\u1ea1t tin nh\u1eafn (m\u1ed9t cho \u201cC\u00f3\u201d, m\u1ed9t cho \u201cKh\u00f4ng\u201d). Khi\u00a0<strong>b\u1ea5t k\u1ef3 M\u1ed8T<\/strong>\u00a0c\u1ee7a c\u00e1c s\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t, lu\u1ed3ng theo sau s\u1ef1 ki\u1ec7n \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c s\u1ef1 ki\u1ec7n kh\u00e1c c\u00f9ng c\u00e1c lu\u1ed3ng c\u1ee7a ch\u00fang s\u1ebd tr\u1edf n\u00ean v\u00f4 hi\u1ec7u.<\/p>\n<p><img alt=\"BPMN Event Based Gateway\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/14-bpmn-event-based-gateway-example.png\"\/><\/p>\n<hr\/>\n<h3>Lu\u1ed3ng tr\u00ecnh t\u1ef1<\/h3>\n<p>Lu\u1ed3ng tr\u00ecnh t\u1ef1 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng, th\u1ec3 hi\u1ec7n th\u1ee9 t\u1ef1 c\u1ee7a ch\u00fang. Ch\u00fang \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng c\u00e1c \u0111\u01b0\u1eddng li\u1ec1n c\u00f3 \u0111\u1ea7u m\u0169i t\u00ean.<\/p>\n<p><img alt=\"BPMN Sequence Flow\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/15-bpmn-sequence-flow-example.png\"\/><\/p>\n<p><strong>Quy t\u1eafc quan tr\u1ecdng<\/strong>: B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng lu\u1ed3ng tr\u00ecnh t\u1ef1 \u0111\u1ec3 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng\u00a0<strong>trong c\u00f9ng m\u1ed9t b\u1ec3<\/strong>\u2014ho\u1eb7c trong c\u00f9ng m\u1ed9t b\u1ec3\/lane ho\u1eb7c gi\u1eefa c\u00e1c lane trong c\u00f9ng m\u1ed9t b\u1ec3. \u0110\u1ec3 k\u1ebft n\u1ed1i c\u00e1c ph\u1ea7n t\u1eed gi\u1eefa c\u00e1c b\u1ec3, b\u1ea1n ph\u1ea3i s\u1eed d\u1ee5ng\u00a0<strong>lu\u1ed3ng tin nh\u1eafn<\/strong>\u00a0thay v\u00e0o \u0111\u00f3.<\/p>\n<hr\/>\n<h3>Lu\u1ed3ng tin nh\u1eafn<\/h3>\n<p>Trong BPMN, giao ti\u1ebfp gi\u1eefa c\u00e1c b\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua tin nh\u1eafn. Lu\u1ed3ng tin nh\u1eafn th\u1ec3 hi\u1ec7n lu\u1ed3ng tin nh\u1eafn gi\u1eefa c\u00e1c b\u1ec3 ho\u1eb7c c\u00e1c ph\u1ea7n t\u1eed lu\u1ed3ng n\u1eb1m \u1edf c\u00e1c b\u1ec3 kh\u00e1c nhau. Ch\u00fang \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng c\u00e1c \u0111\u01b0\u1eddng ch\u1ea5m ch\u1ea5m c\u00f3 \u0111\u1ea7u m\u0169i t\u00ean.<\/p>\n<p>C\u00e1c v\u00ed d\u1ee5 v\u1ec1 tin nh\u1eafn l\u01b0u th\u00f4ng gi\u1eefa c\u00e1c b\u1ec3 bao g\u1ed3m: faxes, \u0111i\u1ec7n tho\u1ea1i, email, th\u01b0, th\u00f4ng b\u00e1o v\u00e0 l\u1ec7nh.<\/p>\n<p><img alt=\"BPMN Message Flow\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/16-bpmn-message-flow-example.png\"\/><\/p>\n<p><strong>S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh<\/strong>:<\/p>\n<ul>\n<li>\n<p>S\u1eed d\u1ee5ng\u00a0<strong>lu\u1ed3ng tr\u00ecnh t\u1ef1<\/strong>\u00a0\u0111\u1ec3 k\u1ebft n\u1ed1i trong c\u00f9ng m\u1ed9t b\u1ec3<\/p>\n<\/li>\n<li>\n<p>S\u1eed d\u1ee5ng\u00a0<strong>lu\u1ed3ng tin nh\u1eafn<\/strong>\u00a0\u0111\u1ec3 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c b\u1ec3 kh\u00e1c nhau<\/p>\n<\/li>\n<\/ul>\n<hr\/>\n<h3>D\u1eef li\u1ec7u<\/h3>\n<p>Trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n quy tr\u00ecnh kinh doanh, d\u1eef li\u1ec7u th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ea1o ra\u2014ho\u1eb7c trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n ho\u1eb7c sau khi quy tr\u00ecnh k\u1ebft th\u00fac. V\u00ed d\u1ee5, th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng t\u00e1c v\u1ee5 \u201c\u0110\u1eb7t h\u00e0ng\u201d s\u1ebd t\u1ea1o ra d\u1eef li\u1ec7u nh\u01b0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, h\u00f3a \u0111\u01a1n v\u00e0 bi\u00ean lai.<\/p>\n<p>Trong BPMN, d\u1eef li\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a b\u1eb1ng nhi\u1ec1u lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u:<\/p>\n<ul>\n<li>\n<p><strong>\u0110\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ea7u v\u00e0o d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>\u0110\u1ea7u ra d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Kho d\u1eef li\u1ec7u<\/strong><\/p>\n<\/li>\n<\/ul>\n<p>BPMN cung c\u1ea5p m\u1ed9t c\u00e1ch th\u1ee9c r\u00f5 r\u00e0ng \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c tr\u1ea1ng th\u00e1i d\u1eef li\u1ec7u, ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u1edfi t\u1ea1o, ho\u00e0n th\u00e0nh, x\u00f3a b\u1ecf, v.v.<\/p>\n<p><img alt=\"BPMN Data\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/17-bpmn-data-example.png\"\/><\/p>\n<hr\/>\n<h3>Nh\u00f3m<\/h3>\n<p>M\u1ed9t nh\u00f3m l\u00e0 m\u1ed9t h\u1ed9p c\u00f3 vi\u1ec1n \u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t, cung c\u1ea5p cho ng\u01b0\u1eddi m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t c\u01a1 ch\u1ebf \u0111\u1ec3 nh\u00f3m c\u00e1c h\u00ecnh d\u1ea1ng theo c\u00e1c danh m\u1ee5c kh\u00e1c nhau. Nh\u00f3m gi\u00fap s\u1eafp x\u1ebfp c\u00e1c y\u1ebfu t\u1ed1 bi\u1ec3u \u0111\u1ed3 m\u1ed9t c\u00e1ch tr\u1ef1c quan m\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn lu\u1ed3ng quy tr\u00ecnh.<\/p>\n<p><img alt=\"BPMN Group\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/18-bpmn-group-example.png\"\/><\/p>\n<hr\/>\n<h3>Ghi ch\u00fa v\u0103n b\u1ea3n<\/h3>\n<p>C\u00e1c ghi ch\u00fa v\u0103n b\u1ea3n th\u00eam chi ti\u1ebft b\u1ed5 sung cho c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng trong s\u01a1 \u0111\u1ed3 quy tr\u00ecnh kinh doanh. Ch\u00fang kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn lu\u1ed3ng nh\u01b0ng cung c\u1ea5p th\u00eam th\u00f4ng tin v\u1ec1 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng n\u1eb1m trong lu\u1ed3ng.<\/p>\n<p><img alt=\"BPMN Text Annotation\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/19-bpmn-text-annotation-example.png\"\/><\/p>\n<hr\/>\n<h2>V\u00ed d\u1ee5 th\u1ef1c t\u1ebf: C\u00f4ng ty n\u01b0\u1edbc tinh khi\u1ebft True Aqua<\/h2>\n<h3>B\u1ed1i c\u1ea3nh kinh doanh<\/h3>\n<p>C\u00f4ng ty n\u01b0\u1edbc tinh khi\u1ebft True Aqua l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p n\u01b0\u1edbc tinh khi\u1ebft tr\u1ebb, ph\u1ee5c v\u1ee5 c\u1ea3 doanh nghi\u1ec7p v\u00e0 h\u1ed9 gia \u0111\u00ecnh. M\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a h\u1ecd l\u00e0 t\u0103ng th\u1ecb ph\u1ea7n t\u1eeb 5% l\u00ean 10% trong v\u00f2ng 12-18 th\u00e1ng t\u1edbi. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, h\u1ecd \u0111ang t\u1eadp trung v\u00e0o:<\/p>\n<ol>\n<li>\n<p>T\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng<\/p>\n<\/li>\n<li>\n<p>\u0110\u00e1p \u1ee9ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao h\u01a1n t\u1eeb kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<\/ol>\n<p>L\u00e0 m\u1ed9t nh\u00e0 ph\u00e2n t\u00edch kinh doanh ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng n\u01b0\u1edbc tinh khi\u1ebft c\u1ee7a h\u1ecd, b\u1ea1n \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin sau:<\/p>\n<h3>Ph\u00e2n t\u00edch quy tr\u00ecnh<\/h3>\n<p><img alt=\"BPMN Business Process Diagram\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/20-bpmn-business-process-diagram-example.png\"\/><\/p>\n<p>Theo s\u01a1 \u0111\u1ed3:<\/p>\n<p><strong>K\u00eanh \u0111\u1eb7t h\u00e0ng<\/strong>: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>\n<p>G\u1ecdi \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng \u0111\u1eb7t h\u00e0ng (90% \u0111\u01a1n h\u00e0ng)<\/p>\n<\/li>\n<li>\n<p>G\u1eedi email (10% \u0111\u01a1n h\u00e0ng)<\/p>\n<\/li>\n<\/ul>\n<p><strong>Quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong>:<\/p>\n<ol>\n<li>\n<p>Nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01a1n h\u00e0ng<\/p>\n<\/li>\n<li>\n<p>Ki\u1ec3m tra xem kh\u00e1ch h\u00e0ng l\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3 hay kh\u00e1ch h\u00e0ng m\u1edbi<\/p>\n<\/li>\n<li>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a t\u1eebng \u0111\u1eb7t h\u00e0ng tr\u01b0\u1edbc \u0111\u00e2y, s\u1ebd t\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng<\/p>\n<\/li>\n<\/ol>\n<p><strong>Quy tr\u00ecnh giao h\u00e0ng<\/strong>:<\/p>\n<ul>\n<li>\n<p>C\u00e1c l\u1ea7n giao h\u00e0ng di\u1ec5n ra m\u1ed9t l\u1ea7n m\u1ed7i tu\u1ea7n, v\u00e0o th\u1ee9 T\u01b0<\/p>\n<\/li>\n<li>\n<p>Bu\u1ed5i s\u00e1ng th\u1ee9 T\u01b0: Nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u1ec3n \u0111\u01a1n h\u00e0ng \u0111\u1ebfn Ph\u00f2ng Logistics<\/p>\n<\/li>\n<li>\n<p>Tr\u01b0\u1edfng ph\u00f2ng Logistics nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0:<\/p>\n<ul>\n<li>\n<p>S\u1eafp x\u1ebfp giao h\u00e0ng b\u1eb1ng c\u00e1ch ph\u00e2n c\u00f4ng nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng kh\u00e1c nhau<\/p>\n<\/li>\n<li>\n<p>In v\u00e0 \u0111\u0103ng t\u1ea3i l\u1ecbch tr\u00ecnh<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Nh\u00e2n vi\u00ean nh\u1eadn nhi\u1ec7m v\u1ee5 v\u00e0 giao n\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng \u1ee9ng<\/p>\n<\/li>\n<\/ul>\n<h3>C\u00e1c y\u1ebfu t\u1ed1 BPMN ch\u00ednh trong v\u00ed d\u1ee5 n\u00e0y:<\/h3>\n<ul>\n<li>\n<p><strong>C\u00e1c v\u00f9ng<\/strong>: Kh\u00e1ch h\u00e0ng, D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, Ph\u00f2ng v\u1eadn t\u1ea3i<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 ki\u1ec7n<\/strong>: \u0110\u01a1n h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c, \u0110\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp, Giao h\u00e0ng \u0111\u00e3 l\u00ean l\u1ecbch<\/p>\n<\/li>\n<li>\n<p><strong>Ho\u1ea1t \u0111\u1ed9ng<\/strong>: Ki\u1ec3m tra tr\u1ea1ng th\u00e1i kh\u00e1ch h\u00e0ng, T\u1ea1o t\u00e0i kho\u1ea3n, Ph\u00e2n c\u00f4ng nh\u00e2n vi\u00ean, In l\u1ecbch tr\u00ecnh<\/p>\n<\/li>\n<li>\n<p><strong>C\u00e1c \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp<\/strong>: \u0110i\u1ec3m quy\u1ebft \u0111\u1ecbnh cho kh\u00e1ch h\u00e0ng m\u1edbi so v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3<\/p>\n<\/li>\n<li>\n<p><strong>D\u00f2ng lu\u1ed3ng tr\u00ecnh t\u1ef1<\/strong>: Th\u1ee9 t\u1ef1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong t\u1eebng v\u00f9ng<\/p>\n<\/li>\n<li>\n<p><strong>D\u00f2ng lu\u1ed3ng tin nh\u1eafn<\/strong>: Giao ti\u1ebfp gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, v\u00e0 gi\u1eefa D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 V\u1eadn t\u1ea3i<\/p>\n<\/li>\n<\/ul>\n<hr\/>\n<h2>Nh\u1eefng kh\u00e1i ni\u1ec7m ch\u00ednh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<\/h2>\n<h3>1. B\u1eaft \u0111\u1ea7u \u0111\u01a1n gi\u1ea3n<\/h3>\n<p>B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c th\u00e0nh ph\u1ea7n c\u01a1 b\u1ea3n: S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u \u2192 Ho\u1ea1t \u0111\u1ed9ng \u2192 S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac. Th\u00eam \u0111\u1ed9 ph\u1ee9c t\u1ea1p (\u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp, s\u1ef1 ki\u1ec7n trung gian) khi c\u1ea7n thi\u1ebft.<\/p>\n<h3>2. Ch\u1ecdn quan \u0111i\u1ec3m ph\u00f9 h\u1ee3p<\/h3>\n<p>X\u00e1c \u0111\u1ecbnh b\u1ea1n \u0111ang m\u00f4 h\u00ecnh h\u00f3a t\u1eeb quan \u0111i\u1ec3m c\u1ee7a ai. \u0110i\u1ec1u n\u00e0y x\u00e1c \u0111\u1ecbnh nh\u1eefng b\u00ean tham gia n\u00e0o \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 chi ti\u1ebft v\u00e0 nh\u1eefng b\u00ean n\u00e0o \u0111\u01b0\u1ee3c coi l\u00e0 h\u1ed9p \u0111en.<\/p>\n<h3>3. Duy tr\u00ec t\u00ednh nh\u1ea5t qu\u00e1n<\/h3>\n<p>S\u1eed d\u1ee5ng quy \u01b0\u1edbc \u0111\u1eb7t t\u00ean nh\u1ea5t qu\u00e1n cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 duy tr\u00ec m\u1ee9c \u0111\u1ed9 chi ti\u1ebft \u0111\u1ed3ng \u0111\u1ec1u trong to\u00e0n b\u1ed9 s\u01a1 \u0111\u1ed3 c\u1ee7a b\u1ea1n.<\/p>\n<h3>4. X\u00e1c minh v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/h3>\n<p>Xem x\u00e9t s\u01a1 \u0111\u1ed3 \u0111\u1ecbnh k\u1ef3 c\u00f9ng ng\u01b0\u1eddi d\u00f9ng kinh doanh, chuy\u00ean gia ph\u00e2n t\u00edch v\u00e0 c\u00e1c \u0111\u1ed9i k\u1ef9 thu\u1eadt \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft chung.<\/p>\n<h3>5. C\u00e2n b\u1eb1ng gi\u1eefa chi ti\u1ebft v\u00e0 s\u1ef1 r\u00f5 r\u00e0ng<\/h3>\n<p>Bao g\u1ed3m \u0111\u1ee7 chi ti\u1ebft \u0111\u1ec3 h\u1eefu \u00edch, nh\u01b0ng tr\u00e1nh s\u1ef1 ph\u1ee9c t\u1ea1p qu\u00e1 m\u1ee9c. S\u1eed d\u1ee5ng c\u00e1c quy tr\u00ecnh con \u0111\u1ec3 \u1ea9n chi ti\u1ebft khi ph\u00f9 h\u1ee3p.<\/p>\n<h3>6. Tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n BPMN<\/h3>\n<p>Tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n k\u00fd hi\u1ec7u BPMN \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u01a1 \u0111\u1ed3 c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u m\u1ed9t c\u00e1ch ph\u1ed5 bi\u1ebfn.<\/p>\n<hr\/>\n<h2>C\u00e1c m\u1eabu BPMN ph\u1ed5 bi\u1ebfn<\/h2>\n<h3>Lu\u1ed3ng tu\u1ea7n t\u1ef1<\/h3>\n<p>C\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u1ea7n l\u01b0\u1ee3t theo m\u1ed9t th\u1ee9 t\u1ef1 c\u1ee5 th\u1ec3.<\/p>\n<h3>Th\u1ef1c hi\u1ec7n song song<\/h3>\n<p>Nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp song song.<\/p>\n<h3>C\u00e1c \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh<\/h3>\n<p>C\u00e1c nh\u00e1nh \u0111\u01b0\u1eddng \u0111i d\u1ef1a tr\u00ean \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng c\u00e1c c\u1ed5ng lo\u1ea1i lo\u1ea1i tr\u1eeb ho\u1eb7c lo\u1ea1i bao h\u00e0m.<\/p>\n<h3>C\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1edfi s\u1ef1 ki\u1ec7n<\/h3>\n<p>C\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1edfi c\u00e1c s\u1ef1 ki\u1ec7n c\u1ee5 th\u1ec3 (tin nh\u1eafn, b\u1ed9 \u0111\u1ebfm th\u1eddi gian, l\u1ed7i).<\/p>\n<h3>X\u1eed l\u00fd ngo\u1ea1i l\u1ec7<\/h3>\n<p>Qu\u1ea3n l\u00fd l\u1ed7i v\u00e0 ngo\u1ea1i l\u1ec7 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c s\u1ef1 ki\u1ec7n bi\u00ean g\u1eafn v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<hr\/>\n<h2>C\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h2>\n<ol>\n<li>\n<p><strong>S\u1eed d\u1ee5ng t\u00ean m\u00f4 t\u1ea3<\/strong>: Nh\u00e3n r\u00f5 r\u00e0ng t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh ph\u1ea7n b\u1eb1ng t\u00ean c\u00f3 \u00fd ngh\u0129a<\/p>\n<\/li>\n<li>\n<p><strong>T\u1ed1i thi\u1ec3u h\u00f3a c\u00e1c \u0111\u01b0\u1eddng giao nhau<\/strong>: S\u1eafp x\u1ebfp c\u00e1c th\u00e0nh ph\u1ea7n \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c \u0111\u01b0\u1eddng giao nhau trong lu\u1ed3ng<\/p>\n<\/li>\n<li>\n<p><strong>S\u1eafp x\u1ebfp h\u1ee3p l\u00fd<\/strong>: S\u1eed d\u1ee5ng c\u00e1c l\u00e0n b\u01a1i \u0111\u1ec3 th\u1ec3 hi\u1ec7n r\u00f5 tr\u00e1ch nhi\u1ec7m<\/p>\n<\/li>\n<li>\n<p><strong>B\u1ed1 c\u1ee5c nh\u1ea5t qu\u00e1n<\/strong>: Duy tr\u00ec h\u01b0\u1edbng nh\u1ea5t qu\u00e1n (tr\u00e1i sang ph\u1ea3i ho\u1eb7c tr\u00ean xu\u1ed1ng d\u01b0\u1edbi)<\/p>\n<\/li>\n<li>\n<p><strong>T\u00e0i li\u1ec7u h\u00f3a c\u00e1c gi\u1ea3 \u0111\u1ecbnh<\/strong>: S\u1eed d\u1ee5ng ch\u00fa th\u00edch v\u0103n b\u1ea3n \u0111\u1ec3 l\u00e0m r\u00f5 c\u00e1c quy t\u1eafc kinh doanh<\/p>\n<\/li>\n<li>\n<p><strong>Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n<\/strong>: Duy tr\u00ec c\u00e1c phi\u00ean b\u1ea3n khi quy tr\u00ecnh ph\u00e1t tri\u1ec3n<\/p>\n<\/li>\n<li>\n<p><strong>Ki\u1ec3m th\u1eed m\u00f4 h\u00ecnh c\u1ee7a b\u1ea1n<\/strong>: \u0110i qua c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u1ec3 x\u00e1c minh t\u00ednh logic<\/p>\n<\/li>\n<\/ol>\n<hr\/>\n<h2>T\u00f3m t\u1eaft<\/h2>\n<p>BPMN l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan chu\u1ea9n h\u00f3a m\u1ea1nh m\u1ebd d\u00f9ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. B\u1eb1ng c\u00e1ch n\u1eafm v\u1eefng c\u00e1c th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i c\u1ee7a n\u00f3\u2014c\u00e1c l\u00e0n b\u01a1i, c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng (s\u1ef1 ki\u1ec7n, ho\u1ea1t \u0111\u1ed9ng, c\u1ed5ng), c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i v\u00e0 d\u1eef li\u1ec7u\u2014b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c s\u01a1 \u0111\u1ed3 quy tr\u00ecnh r\u00f5 r\u00e0ng, hi\u1ec7u qu\u1ea3, gi\u00fap thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c b\u00ean li\u00ean quan v\u1ec1 kinh doanh v\u00e0 k\u1ef9 thu\u1eadt.<\/p>\n<p>H\u00e3y nh\u1edb:<\/p>\n<ul>\n<li>\n<p><strong>B\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n<\/strong>\u00a0v\u00e0 th\u00eam \u0111\u1ed9 ph\u1ee9c t\u1ea1p khi c\u1ea7n thi\u1ebft<\/p>\n<\/li>\n<li>\n<p><strong>T\u1eadp trung v\u00e0o s\u1ef1 r\u00f5 r\u00e0ng<\/strong>\u00a0v\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a c\u00e1c b\u00ean li\u00ean quan<\/p>\n<\/li>\n<li>\n<p><strong>Tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n<\/strong>\u00a0\u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 hi\u1ec3u bi\u1ebft ph\u1ed5 bi\u1ebfn<\/p>\n<\/li>\n<li>\n<p><strong>L\u1eb7p l\u1ea1i v\u00e0 c\u1ea3i ti\u1ebfn<\/strong>d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i<\/p>\n<\/li>\n<\/ul>\n<p>V\u1edbi th\u1ef1c h\u00e0nh, BPMN tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 v\u00f4 gi\u00e1 \u0111\u1ec3 ph\u00e2n t\u00edch, t\u00e0i li\u1ec7u h\u00f3a v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh kinh doanh tr\u00ean to\u00e0n t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/p>\n<hr\/>\n<h2>T\u00e0i li\u1ec7u tham kh\u1ea3o<\/h2>\n<p><a href=\"http:\/\/www.bpmn.org\/\"><strong>Trang web ch\u00ednh th\u1ee9c c\u1ee7a BPMN<\/strong><\/a>: T\u00e0i nguy\u00ean ch\u00ednh th\u1ee9c v\u1ec1 c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 th\u00f4ng tin m\u00f4 h\u00ecnh h\u00f3a v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh<\/p>\n<p><a href=\"http:\/\/www.omg.org\/\"><strong>Nh\u00f3m Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng (OMG)<\/strong><\/a>: Li\u00ean minh ng\u00e0nh phi l\u1ee3i nhu\u1eadn duy tr\u00ec c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt c\u1ee7a BPMN<\/p>\n<p><a href=\"http:\/\/www.omg.org\/spec\/BPMN\/2.0.2\/\"><strong>T\u00e0i li\u1ec7u th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt BPMN 2.0.2<\/strong><\/a>: T\u00e0i li\u1ec7u th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt ch\u00ednh th\u1ee9c c\u1ee7a OMG cho phi\u00ean b\u1ea3n BPMN 2.0.2<\/p>\n<p><a href=\"https:\/\/www.iso.org\/standard\/62652.html\"><strong>Ti\u00eau chu\u1ea9n ISO\/IEC 19510:2013<\/strong><\/a>: C\u00f4ng b\u1ed1 ch\u00ednh th\u1ee9c c\u1ee7a T\u1ed5 ch\u1ee9c Ti\u00eau chu\u1ea9n h\u00f3a Qu\u1ed1c t\u1ebf v\u1ec1 BPMN 2.0.2<\/p>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/features\/bpmn-diagram-and-tools\"><strong>C\u00f4ng c\u1ee5 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh BPMN chuy\u00ean nghi\u1ec7p<\/strong><\/a>: C\u00e1c c\u00f4ng c\u1ee5 bi\u1ec3u \u0111\u1ed3 v\u00e0 m\u00f4 h\u00ecnh h\u00f3a BPMN to\u00e0n di\u1ec7n c\u1ee7a Visual Paradigm<\/p>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/download\/\"><strong>Th\u1eed phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed c\u1ee7a Visual Paradigm<\/strong><\/a>: T\u1ea3i xu\u1ed1ng v\u00e0 th\u1eed phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed c\u1ee7a Visual Paradigm \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a BPMN<\/p>\n<hr\/>\n<h2>T\u00f3m t\u1eaft 5 \u0111i\u1ec3m<\/h2>\n<p>\u2022\u00a0<strong>Ng\u00f4n ng\u1eef tr\u1ef1c quan ph\u1ed5 qu\u00e1t<\/strong>: BPMN cung c\u1ea5p m\u1ed9t k\u00fd hi\u1ec7u \u0111\u1ed3 h\u1ecda chu\u1ea9n h\u00f3a gi\u00fap l\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch giao ti\u1ebfp gi\u1eefa c\u00e1c b\u00ean li\u00ean quan kinh doanh, c\u00e1c nh\u00e0 ph\u00e2n t\u00edch v\u00e0 c\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt, gi\u00fap c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p tr\u1edf n\u00ean d\u1ec5 hi\u1ec3u \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c<\/p>\n<p>\u2022\u00a0<strong>N\u0103m danh m\u1ee5c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i<\/strong>: C\u00e1c s\u01a1 \u0111\u1ed3 BPMN \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1eeb c\u00e1c l\u00e0n b\u01a1i (pools\/lanes), c\u00e1c y\u1ebfu t\u1ed1 lu\u1ed3ng (s\u1ef1 ki\u1ec7n, ho\u1ea1t \u0111\u1ed9ng, c\u1ed5ng), c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i (lu\u1ed3ng tr\u00ecnh t\u1ef1\/lu\u1ed3ng tin nh\u1eafn), c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u v\u00e0 c\u00e1c t\u00e0i li\u1ec7u (nh\u00f3m\/ghi ch\u00fa)<\/p>\n<p>\u2022\u00a0<strong>Ki\u1ec3m so\u00e1t lu\u1ed3ng quy tr\u00ecnh<\/strong>: C\u00e1c s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t quy tr\u00ecnh, c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ea1i di\u1ec7n cho c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, v\u00e0 c\u00e1c c\u1ed5ng ki\u1ec3m so\u00e1t vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh v\u00e0 logic nh\u00e1nh th\u00f4ng qua \u0111\u1ecbnh tuy\u1ebfn lo\u1ea1i lo\u1ea1i lo\u1ea1i lo\u1ea1i, lo\u1ea1i bao g\u1ed3m, song song ho\u1eb7c d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n<\/p>\n<p>\u2022\u00a0<strong>\u0110\u1ecbnh ngh\u0129a vai tr\u00f2 r\u00f5 r\u00e0ng<\/strong>: C\u00e1c l\u00e0n b\u01a1i tr\u1ef1c quan h\u00f3a vi\u1ec7c ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m theo ng\u01b0\u1eddi tham gia, ph\u00f2ng ban ho\u1eb7c h\u1ec7 th\u1ed1ng, v\u1edbi c\u00e1c pool \u0111\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia ch\u00ednh v\u00e0 c\u00e1c l\u00e0n th\u1ec3 hi\u1ec7n c\u00e1c ph\u00e2n v\u00f9ng con b\u00ean trong c\u00e1c \u0111\u01a1n v\u1ecb t\u1ed5 ch\u1ee9c<\/p>\n<p>\u2022\u00a0<strong>C\u00f4ng c\u1ee5 C\u1ea3i ti\u1ebfn Li\u00ean t\u1ee5c<\/strong>: BPMN cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i li\u1ec7u h\u00f3a, ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng, h\u1ed7 tr\u1ee3 t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh tr\u1ef1c quan<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[9,87],"tags":[],"class_list":["post-12050","post","type-post","status-publish","format-standard","hentry","category-bpmn","category-business-improvement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian\" \/>\n<meta property=\"og:description\" content=\"Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\" \/>\n<meta property=\"og:site_name\" content=\"Cybermedian\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-18T02:46:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ\" \/><meta property=\"og:image\" content=\"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ\" \/>\n<meta name=\"author\" content=\"curtis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"curtis\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"30 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\"},\"author\":{\"name\":\"curtis\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d\"},\"headline\":\"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)\",\"datePublished\":\"2026-03-18T02:46:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\"},\"wordCount\":12442,\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png\",\"articleSection\":[\"BPMN\",\"Business Improvement\"],\"inLanguage\":\"vi\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\",\"url\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\",\"name\":\"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png\",\"datePublished\":\"2026-03-18T02:46:10+00:00\",\"author\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage\",\"url\":\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png\",\"contentUrl\":\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cybermedian.com\/vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#website\",\"url\":\"https:\/\/www.cybermedian.com\/vn\/\",\"name\":\"Cybermedian\",\"description\":\"H\u1ecdc m\u1ed9t \u0111i\u1ec1u m\u1edbi m\u1ed7i ng\u00e0y\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cybermedian.com\/vn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d\",\"name\":\"curtis\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6910084565fcc601ec03c6693bb8ea480c1e52ccaa0efb299eb038bb6a1edc87?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6910084565fcc601ec03c6693bb8ea480c1e52ccaa0efb299eb038bb6a1edc87?s=96&d=mm&r=g\",\"caption\":\"curtis\"},\"url\":\"https:\/\/www.cybermedian.com\/vn\/author\/curtis\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/","og_locale":"vi_VN","og_type":"article","og_title":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian","og_description":"Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) l\u00e0 m\u1ed9t ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh","og_url":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/","og_site_name":"Cybermedian","article_published_time":"2026-03-18T02:46:10+00:00","og_image":[{"url":"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ","type":"","width":"","height":""},{"url":"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ","type":"","width":"","height":""}],"author":"curtis","twitter_card":"summary_large_image","twitter_image":"https:\/\/cdn.qwenlm.ai\/output\/8ce8267f-a8f5-4709-a0ef-beedd17fb70f\/image_gen\/19cc8921-0aae-4639-bb73-5ac8b8ad8a01\/1773801762.png?key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.1-9Z2WqthxNDW7ofNvZ3rQ3v2rT6ECM2m9TU-9b_XoQ","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"curtis","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"30 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#article","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/"},"author":{"name":"curtis","@id":"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d"},"headline":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)","datePublished":"2026-03-18T02:46:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/"},"wordCount":12442,"image":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png","articleSection":["BPMN","Business Improvement"],"inLanguage":"vi"},{"@type":"WebPage","@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/","url":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/","name":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) - Cybermedian","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage"},"image":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png","datePublished":"2026-03-18T02:46:10+00:00","author":{"@id":"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d"},"breadcrumb":{"@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#primaryimage","url":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png","contentUrl":"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/03\/1773801762.pngkeyeyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZXNvdXJjZV91c2VyX2lkIjoiOGNlODI2N2YtYThmNS00NzA5LWEwZWYtYmVlZGQxN2ZiNzBmIiwicmVzb3VyY2VfaWQiOiIxNzczODAxNzYyIiwicmVzb3VyY2VfY2hhdF9pZCI6ImI1MDcxYzA4LTU0OGItNGVjZS05NTkzLWJjY2RmZTIzNGFhOCJ9.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cybermedian.com\/vn\/complete-beginners-guide-to-business-process-model-and-notation-bpmn\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cybermedian.com\/vn\/"},{"@type":"ListItem","position":2,"name":"H\u01b0\u1edbng d\u1eabn ho\u00e0n ch\u1ec9nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN)"}]},{"@type":"WebSite","@id":"https:\/\/www.cybermedian.com\/vn\/#website","url":"https:\/\/www.cybermedian.com\/vn\/","name":"Cybermedian","description":"H\u1ecdc m\u1ed9t \u0111i\u1ec1u m\u1edbi m\u1ed7i ng\u00e0y","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cybermedian.com\/vn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"},{"@type":"Person","@id":"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/016578d8c88d35825fd3fbafc4f76b4d","name":"curtis","image":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/www.cybermedian.com\/vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6910084565fcc601ec03c6693bb8ea480c1e52ccaa0efb299eb038bb6a1edc87?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6910084565fcc601ec03c6693bb8ea480c1e52ccaa0efb299eb038bb6a1edc87?s=96&d=mm&r=g","caption":"curtis"},"url":"https:\/\/www.cybermedian.com\/vn\/author\/curtis\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/posts\/12050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/comments?post=12050"}],"version-history":[{"count":0,"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/posts\/12050\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/media?parent=12050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/categories?post=12050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cybermedian.com\/vn\/wp-json\/wp\/v2\/tags?post=12050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}