{"id":11822,"date":"2026-04-11T08:45:49","date_gmt":"2026-04-11T00:45:49","guid":{"rendered":"https:\/\/www.cybermedian.com\/vn\/bpmn-walkthrough-modeling-customer-onboarding-journey\/"},"modified":"2026-04-11T08:45:49","modified_gmt":"2026-04-11T00:45:49","slug":"bpmn-walkthrough-modeling-customer-onboarding-journey","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/vn\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn th\u1ef1c h\u00e0nh M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh: M\u00f4 h\u00ecnh h\u00f3a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i"},"content":{"rendered":"

C\u00e1c t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n m\u1ea1nh khi c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a h\u1ecd r\u00f5 r\u00e0ng, hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0\u1ee3c chu\u1ea9n h\u00f3a. M\u1ed9t trong nh\u1eefng quy tr\u00ecnh quan tr\u1ecdng nh\u1ea5t trong b\u1ea5t k\u1ef3 doanh nghi\u1ec7p h\u01b0\u1edbng d\u1ecbch v\u1ee5 n\u00e0o l\u00e0 h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng. Quy tr\u00ecnh n\u00e0y quy\u1ebft \u0111\u1ecbnh \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 v\u1ec1 t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m ngh\u1ebdn, c\u00e1c chuy\u00ean gia d\u1ef1a v\u00e0o m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan gi\u00fap n\u1ed1i li\u1ec1n kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c \u0111\u1ed9i k\u1ef9 thu\u1eadt v\u00e0 c\u00e1c b\u00ean li\u00ean quan kinh doanh. Ng\u00f4n ng\u1eef \u0111\u00f3 l\u00e0 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh, th\u01b0\u1eddng \u0111\u01b0\u1ee3c g\u1ecdi t\u1eaft l\u00e0 BPMN.<\/p>\n

H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p m\u1ed9t b\u1ea3n h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 vi\u1ec7c m\u00f4 h\u00ecnh h\u00f3a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i theo c\u00e1c ti\u00eau chu\u1ea9n BPMN. Ch\u00fang ta s\u1ebd kh\u00e1m ph\u00e1 c\u00e1c k\u00fd hi\u1ec7u c\u1ee5 th\u1ec3, lu\u1ed3ng logic v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 c\u1ea5u tr\u00fac c\u1ea7n thi\u1ebft \u0111\u1ec3 m\u00f4 ph\u1ecfng ch\u00ednh x\u00e1c t\u01b0\u01a1ng t\u00e1c ph\u1ee9c t\u1ea1p n\u00e0y. \u0110\u1ebfn cu\u1ed1i t\u00e0i li\u1ec7u n\u00e0y, b\u1ea1n s\u1ebd hi\u1ec3u c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4 h\u00ecnh quy tr\u00ecnh v\u1eefng ch\u1eafc, ph\u1ee5c v\u1ee5 nh\u01b0 ngu\u1ed3n th\u00f4ng tin duy nh\u1ea5t cho ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh.<\/p>\n

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\"Hand-drawn<\/figure>\n<\/div>\n

\ud83d\udcd0 Hi\u1ec3u r\u00f5 c\u00e1c nguy\u00ean l\u00fd c\u01a1 b\u1ea3n c\u1ee7a BPMN<\/h2>\n

BPMN l\u00e0 m\u1ed9t k\u00fd hi\u1ec7u \u0111\u1ed3 h\u1ecda \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh kinh doanh trong m\u1ed9t m\u00f4 h\u00ecnh quy tr\u00ecnh kinh doanh. N\u00f3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 c\u1ea3 c\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh v\u00e0 c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 thu\u1eadt \u0111\u1ec1u c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c m\u00e0 kh\u00f4ng c\u1ea7n n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u00e2u. Chu\u1ea9n m\u1ef1c n\u00e0y cho ph\u00e9p bi\u1ec3u di\u1ec5n logic quy tr\u00ecnh, c\u00e1c t\u00e1c nh\u00e2n v\u00e0 lu\u1ed3ng d\u1eef li\u1ec7u theo c\u00e1ch chu\u1ea9n h\u00f3a.<\/p>\n

Khi m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t t\u00ecnh hu\u1ed1ng \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng, m\u1ee5c ti\u00eau kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ebd c\u00e1c h\u00ecnh h\u1ed9p v\u00e0 m\u0169i t\u00ean, m\u00e0 c\u00f2n ph\u1ea3i ghi l\u1ea1i logic ra quy\u1ebft \u0111\u1ecbnh, th\u1eddi gian th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u00e1c ph\u00f2ng ban kh\u00e1c nhau. M\u1ed9t m\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1ed1t cho ph\u00e9p c\u00e1c b\u00ean li\u00ean quan m\u00f4 ph\u1ecfng quy tr\u00ecnh, ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m ch\u1eadm tr\u1ec5 v\u00e0 \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t.<\/p>\n

C\u00e1c m\u1ee5c ti\u00eau ch\u00ednh cho b\u00e0i t\u1eadp m\u00f4 h\u00ecnh h\u00f3a n\u00e0y bao g\u1ed3m:<\/p>\n

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  • R\u00f5 r\u00e0ng:<\/strong>\u0110\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi tham gia \u0111\u1ec1u hi\u1ec3u r\u00f5 vai tr\u00f2 c\u1ee7a m\u00ecnh trong quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/li>\n
  • Tu\u00e2n th\u1ee7:<\/strong>X\u00e1c minh r\u1eb1ng c\u00e1c ki\u1ec3m tra quy \u0111\u1ecbnh (nh\u01b0 KYC ho\u1eb7c AML) \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o lu\u1ed3ng quy tr\u00ecnh.<\/li>\n
  • Hi\u1ec7u qu\u1ea3:<\/strong>X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1eb7c lo\u1ea1i b\u1ecf.<\/li>\n
  • Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng:<\/strong>X\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c \u0111\u1ee3t t\u0103ng \u0111\u1ed9t bi\u1ebfn kh\u1ed1i l\u01b0\u1ee3ng m\u00e0 kh\u00f4ng b\u1ecb s\u1ee5p \u0111\u1ed5.<\/li>\n<\/ul>\n

    \ud83d\udee0 C\u00e1c k\u00fd hi\u1ec7u c\u1ed1t l\u00f5i trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng<\/h2>\n

    Tr\u01b0\u1edbc khi \u0111i s\u00e2u v\u00e0o h\u00e0nh tr\u00ecnh c\u1ee5 th\u1ec3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem l\u1ea1i c\u00e1c kh\u1ed1i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o n\u00ean m\u00f4 h\u00ecnh. BPMN s\u1eed d\u1ee5ng m\u1ed9t b\u1ed9 h\u00ecnh d\u1ea1ng c\u1ee5 th\u1ec3 \u0111\u1ec3 bi\u1ec3u th\u1ecb c\u00e1c lo\u1ea1i ph\u1ea7n t\u1eed kh\u00e1c nhau. Trong b\u1ed1i c\u1ea3nh \u0111\u0103ng k\u00fd, c\u00e1c ph\u1ea7n t\u1eed n\u00e0y \u0111\u1ea1i di\u1ec7n cho c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng ho\u1eb7c \u0111\u1ed9i h\u1ed7 tr\u1ee3.<\/p>\n

    S\u1ef1 ki\u1ec7n<\/h3>\n

    S\u1ef1 ki\u1ec7n l\u00e0 nh\u1eefng vi\u1ec7c x\u1ea3y ra trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n. Ch\u00fang \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng h\u00ecnh tr\u00f2n. Trong b\u1ed1i c\u1ea3nh \u0111\u0103ng k\u00fd, c\u00e1c s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t h\u00e0nh \u0111\u1ed9ng ho\u1eb7c \u0111\u00e1nh d\u1ea5u s\u1ef1 ho\u00e0n th\u00e0nh.<\/p>\n

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    • S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u:<\/strong>\u0110\u00e1nh d\u1ea5u \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u c\u1ee7a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd, th\u01b0\u1eddng \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t khi ng\u01b0\u1eddi d\u00f9ng n\u1ed9p m\u1eabu \u0111\u01a1n \u0111\u0103ng k\u00fd ban \u0111\u1ea7u.<\/li>\n
    • S\u1ef1 ki\u1ec7n trung gian:<\/strong>\u0110\u1ea1i di\u1ec7n cho m\u1ed9t tr\u1ea1ng th\u00e1i t\u1ea1m d\u1eebng ho\u1eb7c ch\u1edd \u0111\u1ee3i. V\u00ed d\u1ee5: ch\u1edd ng\u01b0\u1eddi d\u00f9ng t\u1ea3i l\u00ean t\u00e0i li\u1ec7u ho\u1eb7c ch\u1edd ph\u1ea3n h\u1ed3i x\u00e1c minh t\u1eeb ng\u00e2n h\u00e0ng.<\/li>\n
    • S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac:<\/strong>\u0110\u00e1nh d\u1ea5u s\u1ef1 ho\u00e0n th\u00e0nh th\u00e0nh c\u00f4ng c\u1ee7a quy tr\u00ecnh \u0111\u0103ng k\u00fd ho\u1eb7c vi\u1ec7c ch\u1ea5m d\u1ee9t y\u00eau c\u1ea7u do b\u1ecb t\u1eeb ch\u1ed1i.<\/li>\n<\/ul>\n

      Ho\u1ea1t \u0111\u1ed9ng (Nhi\u1ec7m v\u1ee5)<\/h3>\n

      Nhi\u1ec7m v\u1ee5 l\u00e0 c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Trong BPMN, ch\u00fang \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n d\u01b0\u1edbi d\u1ea1ng h\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n. Ch\u00fang \u0111\u1ea1i di\u1ec7n cho m\u1ed9t \u0111\u01a1n v\u1ecb c\u00f4ng vi\u1ec7c c\u00f3 \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u v\u00e0 \u0111i\u1ec3m k\u1ebft th\u00fac.<\/p>\n

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      • Nhi\u1ec7m v\u1ee5 ng\u01b0\u1eddi d\u00f9ng:<\/strong>C\u00f4ng vi\u1ec7c do con ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5 bao g\u1ed3m kh\u00e1ch h\u00e0ng \u0111i\u1ec1n v\u00e0o m\u1eabu \u0111\u01a1n ho\u1eb7c nh\u00e2n vi\u00ean ki\u1ec3m tra gi\u1ea5y t\u1edd t\u00f9y th\u00e2n.<\/li>\n
      • Nhi\u1ec7m v\u1ee5 d\u1ecbch v\u1ee5:<\/strong> C\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi m\u1ed9t h\u1ec7 th\u1ed1ng CNTT. C\u00e1c v\u00ed d\u1ee5 bao g\u1ed3m ki\u1ec3m tra c\u01a1 s\u1edf d\u1eef li\u1ec7u ho\u1eb7c g\u1eedi th\u00f4ng b\u00e1o email.<\/li>\n
      • Nhi\u1ec7m v\u1ee5 th\u1ee7 c\u00f4ng:<\/strong> C\u00f4ng vi\u1ec7c kh\u00f4ng y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng hay con ng\u01b0\u1eddi c\u1ee5 th\u1ec3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n, th\u01b0\u1eddng l\u00e0 h\u00e0nh \u0111\u1ed9ng v\u1eadt l\u00fd, m\u1eb7c d\u00f9 \u00edt ph\u1ed5 bi\u1ebfn trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd s\u1ed1 h\u00f3a.<\/li>\n<\/ul>\n

        C\u00e1c \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp<\/h3>\n

        C\u00e1c \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp ki\u1ec3m so\u00e1t s\u1ef1 ph\u00e2n nh\u00e1nh v\u00e0 h\u1ed9i t\u1ee5 c\u1ee7a c\u00e1c \u0111\u01b0\u1eddng \u0111i. Ch\u00fang l\u00e0 c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng h\u00ecnh thoi x\u00e1c \u0111\u1ecbnh lu\u1ed3ng qu\u00e1 tr\u00ecnh d\u1ef1a tr\u00ean c\u00e1c \u0111i\u1ec1u ki\u1ec7n.<\/p>\n

          \n
        • \u0110i\u1ec3m chuy\u1ec3n ti\u1ebfp lo\u1ea1i lo\u1ea1i tr\u1eeb (XOR):<\/strong> Ch\u1ec9 c\u00f3 m\u1ed9t \u0111\u01b0\u1eddng \u0111i \u0111\u01b0\u1ee3c ch\u1ecdn. V\u00ed d\u1ee5, n\u1ebfu x\u00e1c minh th\u00e0nh c\u00f4ng, chuy\u1ec3n \u0111\u1ebfn B\u01b0\u1edbc A; n\u1ebfu th\u1ea5t b\u1ea1i, chuy\u1ec3n \u0111\u1ebfn B\u01b0\u1edbc B.<\/li>\n
        • \u0110i\u1ec3m chuy\u1ec3n ti\u1ebfp lo\u1ea1i bao h\u00e0m (OR):<\/strong> M\u1ed9t ho\u1eb7c nhi\u1ec1u \u0111\u01b0\u1eddng \u0111i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi d\u1ef1a tr\u00ean c\u00e1c \u0111i\u1ec1u ki\u1ec7n.<\/li>\n
        • \u0110i\u1ec3m chuy\u1ec3n ti\u1ebfp song song (AND):<\/strong> T\u1ea5t c\u1ea3 c\u00e1c \u0111\u01b0\u1eddng \u0111i ra \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi. \u0110i\u1ec1u n\u00e0y h\u1eefu \u00edch cho c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 th\u1ec3 x\u1ea3y ra c\u00f9ng l\u00fac, nh\u01b0 g\u1eedi email ch\u00e0o m\u1eebng v\u00e0 t\u1ea1o h\u1ed3 s\u01a1 ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n

          C\u00e1c b\u1ed9 n\u1ed1i<\/h3>\n

          C\u00e1c b\u1ed9 n\u1ed1i k\u1ebft n\u1ed1i c\u00e1c th\u00e0nh ph\u1ea7n v\u1edbi nhau.<\/p>\n

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          • Lu\u1ed3ng tr\u00ecnh t\u1ef1:<\/strong> Ch\u1ec9 ra th\u1ee9 t\u1ef1 c\u1ee7a c\u00e1c nhi\u1ec7m v\u1ee5 (\u0111\u01b0\u1eddng li\u1ec1n c\u00f3 m\u0169i t\u00ean).<\/li>\n
          • Lu\u1ed3ng tin nh\u1eafn:<\/strong> Ch\u1ec9 ra s\u1ef1 giao ti\u1ebfp gi\u1eefa c\u00e1c b\u1ec3 ch\u1ee9a ho\u1eb7c ng\u01b0\u1eddi tham gia kh\u00e1c nhau (\u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t).<\/li>\n
          • Li\u00ean k\u1ebft:<\/strong> K\u1ebft n\u1ed1i m\u1ed9t t\u00e0i li\u1ec7u, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00e0i li\u1ec7u ho\u1eb7c v\u0103n b\u1ea3n, v\u1edbi m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3.<\/li>\n<\/ul>\n

            \ud83d\udcca B\u1ea3ng tham chi\u1ebfu: C\u00e1c bi\u1ec3u t\u01b0\u1ee3ng BPMN cho qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd<\/h2>\n

            B\u1ea3ng sau \u0111\u00e2y t\u00f3m t\u1eaft c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng b\u1ea1n s\u1ebd g\u1eb7p th\u01b0\u1eddng xuy\u00ean nh\u1ea5t khi m\u00f4 h\u00ecnh h\u00f3a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n\n\n\n\n\n\n
            H\u00ecnh d\u1ea1ng bi\u1ec3u t\u01b0\u1ee3ng<\/th>\nT\u00ean th\u00e0nh ph\u1ea7n<\/th>\nV\u00ed d\u1ee5 \u0111\u0103ng k\u00fd<\/th>\n<\/tr>\n
            H\u00ecnh tr\u00f2n (\u0111\u1eadm)<\/td>\nS\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/td>\nKh\u00e1ch h\u00e0ng nh\u1ea5p v\u00e0o \u201cG\u1eedi \u0111\u01a1n \u0111\u0103ng k\u00fd\u201d<\/td>\n<\/tr>\n
            H\u00ecnh tr\u00f2n (k\u00e9p)<\/td>\nS\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/td>\nT\u00e0i kho\u1ea3n \u0111\u00e3 k\u00edch ho\u1ea1t v\u00e0 email ch\u00e0o m\u1eebng \u0111\u00e3 \u0111\u01b0\u1ee3c g\u1eedi<\/td>\n<\/tr>\n
            H\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n<\/td>\nNhi\u1ec7m v\u1ee5<\/td>\nX\u00e1c minh t\u00e0i li\u1ec7u x\u00e1c th\u1ef1c danh t\u00ednh<\/td>\n<\/tr>\n
            H\u00ecnh thoi<\/td>\nC\u1ed5ng giao ti\u1ebfp<\/td>\nGi\u1ea5y t\u1edd t\u00f9y th\u00e2n c\u00f3 h\u1ee3p l\u1ec7 kh\u00f4ng?<\/td>\n<\/tr>\n
            H\u00ecnh tr\u00f2n c\u00f3 bi\u1ec3u t\u01b0\u1ee3ng<\/td>\nS\u1ef1 ki\u1ec7n trung gian<\/td>\nB\u1ed9 \u0111\u1ebfm th\u1eddi gian: Ch\u1edd 24 gi\u1edd \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i<\/td>\n<\/tr>\n
            \u0110\u01b0\u1eddng n\u00e9t \u0111\u1ee9t<\/td>\nD\u00f2ng th\u00f4ng \u0111i\u1ec7p<\/td>\nY\u00eau c\u1ea7u \u0111\u00e3 g\u1eedi \u0111\u1ebfn nh\u00e0 cung c\u1ea5p b\u00ean th\u1ee9 ba<\/td>\n<\/tr>\n
            H\u00ecnh ch\u1eef U<\/td>\nQuy tr\u00ecnh con<\/td>\nTh\u1ee7 t\u1ee5c ki\u1ec3m tra l\u00fd l\u1ecbch<\/td>\n<\/tr>\n<\/table>\n

            \ud83d\uddfa X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi quy tr\u00ecnh<\/h2>\n

            Tr\u01b0\u1edbc khi v\u1ebd s\u01a1 \u0111\u1ed3, b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh ranh gi\u1edbi c\u1ee7a quy tr\u00ecnh. M\u1ed9t h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd th\u01b0\u1eddng qu\u00e1 l\u1edbn \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a trong m\u1ed9t s\u01a1 \u0111\u1ed3 duy nh\u1ea5t n\u1ebfu bao g\u1ed3m m\u1ecdi chi ti\u1ebft nh\u1ecf. T\u1ed1t h\u01a1n h\u1ebft l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ed9t quy tr\u00ecnh ch\u00ednh v\u00e0 s\u1eed d\u1ee5ng c\u00e1c quy tr\u00ecnh con cho c\u00e1c \u0111o\u1ea1n ph\u1ee9c t\u1ea1p.<\/p>\n

            \u0110i\u1ec3m b\u1eaft \u0111\u1ea7u:<\/strong> Quy tr\u00ecnh b\u1eaft \u0111\u1ea7u khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u1edfi t\u1ea1o \u0111\u0103ng k\u00fd tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1.<\/p>\n

            \u0110i\u1ec3m k\u1ebft th\u00fac:<\/strong> Quy tr\u00ecnh k\u1ebft th\u00fac khi kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n truy c\u1eadp \u0111\u1ea7y \u0111\u1ee7 v\u00e0o d\u1ecbch v\u1ee5 v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn.<\/p>\n

            Lo\u1ea1i tr\u1eeb:<\/strong> C\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb tr\u01b0\u1edbc khi \u0111\u0103ng k\u00fd b\u1ecb lo\u1ea1i tr\u1eeb. C\u00e1c v\u00e9 h\u1ed7 tr\u1ee3 sau \u0111\u0103ng k\u00fd b\u1ecb lo\u1ea1i tr\u1eeb. \u0110i\u1ec1u n\u00e0y gi\u00fap m\u00f4 h\u00ecnh t\u1eadp trung v\u00e0o giai \u0111o\u1ea1n thu h\u00fat kh\u00e1ch h\u00e0ng.<\/p>\n

            \ud83d\udd04 M\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh t\u1eebng b\u01b0\u1edbc<\/h2>\n

            B\u00e2y gi\u1edd, h\u00e3y c\u00f9ng x\u00e2y d\u1ef1ng lu\u1ed3ng h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng. Ch\u00fang ta s\u1ebd ti\u1ebfn h\u00e0nh m\u1ed9t c\u00e1ch logic t\u1eeb s\u1ef1 ki\u1ec7n kh\u1edfi \u0111\u1ea7u \u0111\u1ebfn tr\u1ea1ng th\u00e1i cu\u1ed1i c\u00f9ng.<\/p>\n

            1. S\u1ef1 ki\u1ec7n kh\u1edfi ph\u00e1t v\u00e0 nh\u1eadp d\u1eef li\u1ec7u ban \u0111\u1ea7u<\/h3>\n

            Quy tr\u00ecnh b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/strong>. S\u1ef1 ki\u1ec7n n\u00e0y \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1edfi vi\u1ec7c n\u1ed9p m\u1eabu \u0111\u0103ng k\u00fd ban \u0111\u1ea7u. Ngay sau \u0111\u00f3 l\u00e0 m\u1ed9t Nhi\u1ec7m v\u1ee5 d\u1ecbch v\u1ee5<\/strong> n\u01a1i h\u1ec7 th\u1ed1ng x\u00e1c minh \u0111\u1ecbnh d\u1ea1ng c\u1ee7a d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c nh\u1eadp. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c ki\u1ec3m tra \u0111\u1ecbnh d\u1ea1ng email h\u1ee3p l\u1ec7, \u0111\u1ed9 m\u1ea1nh c\u1ee7a m\u1eadt kh\u1ea9u v\u00e0 c\u1ea5u tr\u00fac s\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

            Sau khi d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c x\u00e1c minh, h\u1ec7 th\u1ed1ng t\u1ea1o ra m\u1ed9t ID \u1ee8ng d\u1ee5ng duy nh\u1ea5t. ID n\u00e0y \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 ti\u1ebfp theo \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh to\u00e0n v\u1eb9n c\u1ee7a d\u1eef li\u1ec7u.<\/p>\n

            2. Thu th\u1eadp v\u00e0 n\u1ed9p h\u1ed3 s\u01a1<\/h3>\n

            Giai \u0111o\u1ea1n ti\u1ebfp theo bao g\u1ed3m vi\u1ec7c thu th\u1eadp c\u00e1c t\u00e0i li\u1ec7u c\u1ea7n thi\u1ebft. Th\u01b0\u1eddng l\u00e0 m\u1ed9t Nhi\u1ec7m v\u1ee5 Ng\u01b0\u1eddi d\u00f9ng<\/strong> \u0111\u01b0\u1ee3c giao cho kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng ph\u1ea3i t\u1ea3i l\u00ean c\u00e1c t\u00e0i li\u1ec7u x\u00e1c th\u1ef1c (v\u00ed d\u1ee5: H\u1ed9 chi\u1ebfu, Gi\u1ea5y ph\u00e9p l\u00e1i xe) v\u00e0 b\u1eb1ng ch\u1ee9ng v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u01b0 tr\u00fa.<\/p>\n

            M\u1ed9t S\u1ef1 ki\u1ec7n trung gian B\u1ed9 \u0111\u1ebfm th\u1eddi gian<\/strong> n\u00ean \u0111\u01b0\u1ee3c g\u1eafn \u1edf \u0111\u00e2y. N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ea3i l\u00ean t\u00e0i li\u1ec7u trong v\u00f2ng 48 gi\u1edd, quy tr\u00ecnh c\u00f3 th\u1ec3 chuy\u1ec3n sang chu\u1ed7i nh\u1eafc nh\u1edf ho\u1eb7c t\u1ea1m d\u1eebng \u0111\u01a1n \u0111\u0103ng k\u00fd \u0111\u1ec3 ti\u1ebft ki\u1ec7m t\u00e0i nguy\u00ean.<\/p>\n

            3. X\u00e1c minh t\u1ef1 \u0111\u1ed9ng<\/h3>\n

            Sau khi t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c t\u1ea3i l\u00ean, lu\u1ed3ng chuy\u1ec3n sang d\u1ecbch v\u1ee5 x\u00e1c minh t\u1ef1 \u0111\u1ed9ng. \u0110\u00e2y l\u00e0 m\u1ed9t Nhi\u1ec7m v\u1ee5 D\u1ecbch v\u1ee5<\/strong>. H\u1ec7 th\u1ed1ng t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c c\u01a1 s\u1edf d\u1eef li\u1ec7u b\u00ean ngo\u00e0i \u0111\u1ec3 x\u00e1c minh t\u00ednh x\u00e1c th\u1ef1c c\u1ee7a ID \u0111\u01b0\u1ee3c cung c\u1ea5p. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh.<\/p>\n

            Nhi\u1ec7m v\u1ee5 n\u00e0y th\u01b0\u1eddng bao g\u1ed3m m\u1ed9t C\u1ed5ng bao h\u00e0m<\/strong>. H\u1ec7 th\u1ed1ng ki\u1ec3m tra nhi\u1ec1u ti\u00eau ch\u00ed. N\u1ebfu t\u00e0i li\u1ec7u c\u00f3 th\u1ec3 \u0111\u1ecdc \u0111\u01b0\u1ee3c v\u00e0 d\u1eef li\u1ec7u kh\u1edbp v\u1edbi m\u1eabu, quy tr\u00ecnh ti\u1ebfp t\u1ee5c. N\u1ebfu t\u00e0i li\u1ec7u m\u1edd ho\u1eb7c d\u1eef li\u1ec7u kh\u00f4ng kh\u1edbp, lu\u1ed3ng s\u1ebd t\u00e1ch ra \u0111\u1ec3 chuy\u1ec3n sang h\u00e0ng \u0111\u1ee3i ki\u1ec3m tra th\u1ee7 c\u00f4ng.<\/p>\n

            4. Ra quy\u1ebft \u0111\u1ecbnh v\u00e0 ph\u00ea duy\u1ec7t<\/h3>\n

            \u0110\u00e2y l\u00e0 n\u01a1i logic tr\u1edf n\u00ean quan tr\u1ecdng nh\u1ea5t. M\u1ed9t C\u1ed5ng lo\u1ea1i tr\u1eeb<\/strong> s\u1ebd x\u00e1c \u0111\u1ecbnh con \u0111\u01b0\u1eddng ti\u1ebfp theo d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 x\u00e1c minh.<\/p>\n

              \n
            • \u0110\u01b0\u1eddng d\u1eabn A (\u0110\u01b0\u1ee3c ch\u1ea5p thu\u1eadn):<\/strong> H\u1ec7 th\u1ed1ng ti\u1ebfp t\u1ee5c sang b\u01b0\u1edbc t\u1ea1o t\u00e0i kho\u1ea3n.<\/li>\n
            • \u0110\u01b0\u1eddng d\u1eabn B (B\u1ecb t\u1eeb ch\u1ed1i):<\/strong> H\u1ec7 th\u1ed1ng th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng l\u00fd do t\u1eeb ch\u1ed1i v\u00e0 \u0111\u00f3ng quy tr\u00ecnh.<\/li>\n
            • \u0110\u01b0\u1eddng d\u1eabn C (Ki\u1ec3m tra th\u1ee7 c\u00f4ng):<\/strong> V\u1ee5 vi\u1ec7c \u0111\u01b0\u1ee3c giao cho m\u1ed9t nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7 \u0111\u1ec3 ki\u1ec3m tra b\u1eb1ng con ng\u01b0\u1eddi.<\/li>\n<\/ul>\n

              N\u1ebfu quy tr\u00ecnh chuy\u1ec3n sang \u0110\u01b0\u1eddng d\u1eabn C, m\u1ed9t Nhi\u1ec7m v\u1ee5 Ng\u01b0\u1eddi d\u00f9ng<\/strong> \u0111\u01b0\u1ee3c giao cho \u0111\u1ed9i ng\u0169 tu\u00e2n th\u1ee7. H\u1ecd c\u00f3 th\u1ec3 ch\u1ea5p thu\u1eadn, t\u1eeb ch\u1ed1i ho\u1eb7c y\u00eau c\u1ea7u th\u00eam th\u00f4ng tin. N\u1ebfu h\u1ecd y\u00eau c\u1ea7u th\u00eam th\u00f4ng tin, lu\u1ed3ng s\u1ebd quay l\u1ea1i nhi\u1ec7m v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1ea1o th\u00e0nh v\u00f2ng ph\u1ea3n h\u1ed3i.<\/p>\n

              5. C\u1ea5p ph\u00e1t t\u00e0i kho\u1ea3n<\/h3>\n

              Sau khi \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t, quy tr\u00ecnh s\u1ebd b\u01b0\u1edbc v\u00e0o giai \u0111o\u1ea1n c\u1ea5p ph\u00e1t. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng l\u00e0 m\u1ed9t C\u1ed5ng song song<\/strong>. Hai ho\u1eb7c nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u00f3 th\u1ec3 x\u1ea3y ra \u0111\u1ed3ng th\u1eddi \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian.<\/p>\n

                \n
              • Nhi\u1ec7m v\u1ee5 1:<\/strong> T\u1ea1o h\u1ed3 s\u01a1 ng\u01b0\u1eddi d\u00f9ng trong c\u01a1 s\u1edf d\u1eef li\u1ec7u ch\u00ednh.<\/li>\n
              • Nhi\u1ec7m v\u1ee5 2:<\/strong> T\u1ea1o m\u00e3 b\u1ea3o m\u1eadt ho\u1eb7c kh\u00f3a API.<\/li>\n
              • Nhi\u1ec7m v\u1ee5 3:<\/strong> G\u1eedi email ch\u00e0o m\u1eebng.<\/li>\n<\/ul>\n

                Sau khi c\u00e1c nhi\u1ec7m v\u1ee5 song song n\u00e0y ho\u00e0n th\u00e0nh, c\u00e1c lu\u1ed3ng s\u1ebd h\u1ed9i t\u1ee5 t\u1ea1i m\u1ed9t C\u1ed5ng n\u1ed1i song song<\/strong>. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o ‘Ch\u00e0o m\u1eebng’ cho \u0111\u1ebfn khi t\u00e0i kho\u1ea3n th\u1ef1c s\u1ef1 \u0111\u01b0\u1ee3c c\u1ea5p ph\u00e1t.<\/p>\n

                6. X\u00e1c nh\u1eadn cu\u1ed1i c\u00f9ng v\u00e0 chuy\u1ec3n giao<\/h3>\n

                B\u01b0\u1edbc cu\u1ed1i c\u00f9ng bao g\u1ed3m m\u1ed9t S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/strong>. Kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn k\u00edch ho\u1ea1t t\u00e0i kho\u1ea3n. \u0110\u1ed3ng th\u1eddi, quy tr\u00ecnh k\u00edch ho\u1ea1t th\u00f4ng b\u00e1o \u0111\u1ebfn \u0111\u1ed9i ng\u0169 H\u1ed7 tr\u1ee3 Kh\u00e1ch h\u00e0ng, \u0111\u00e1nh d\u1ea5u vi\u1ec7c tr\u00eanboarding \u0111\u00e3 ho\u00e0n t\u1ea5t v\u00e0 chuy\u1ec3n giao sang giai \u0111o\u1ea1n duy tr\u00ec kh\u00e1ch h\u00e0ng.<\/p>\n

                \ud83c\udfca C\u00e1c lu\u1ed3ng v\u00e0 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n<\/h2>\n

                \u0110\u1ec3 m\u00f4 h\u00ecnh d\u1ec5 \u0111\u1ecdc, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i s\u1eafp x\u1ebfp c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0o c\u00e1c lu\u1ed3ng. C\u00e1c lu\u1ed3ng (hay c\u00f2n g\u1ecdi l\u00e0 Pools\/Partitions) nh\u00f3m c\u00e1c nhi\u1ec7m v\u1ee5 theo ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n ch\u00fang. Trong m\u00f4 h\u00ecnh tr\u00eanboarding ti\u00eau chu\u1ea9n, b\u1ea1n th\u01b0\u1eddng th\u1ea5y ba lu\u1ed3ng ch\u00ednh.<\/p>\n\n\n\n\n\n
                Lu\u1ed3ng<\/th>\nTr\u00e1ch nhi\u1ec7m<\/th>\nV\u00ed d\u1ee5 nhi\u1ec7m v\u1ee5<\/th>\n<\/tr>\n
                Kh\u00e1ch h\u00e0ng<\/strong><\/td>\nKh\u1edfi t\u1ea1o v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u<\/td>\n\u0110i\u1ec1n form, T\u1ea3i l\u00ean ID, Nh\u1ea5n x\u00e1c nh\u1eadn<\/td>\n<\/tr>\n
                H\u1ec7 th\u1ed1ng \/ CNTT<\/strong><\/td>\nX\u00e1c th\u1ef1c v\u00e0 T\u1ef1 \u0111\u1ed9ng h\u00f3a<\/td>\nKi\u1ec3m tra \u0111\u1ecbnh d\u1ea1ng, X\u00e1c minh CSDL, G\u1eedi email<\/td>\n<\/tr>\n
                V\u1eadn h\u00e0nh \/ Qu\u1ea3n tr\u1ecb<\/strong><\/td>\nXem x\u00e9t th\u1ee7 c\u00f4ng v\u00e0 X\u1eed l\u00fd ngo\u1ea1i l\u1ec7<\/td>\nXem x\u00e9t ID b\u1ecb \u0111\u00e1nh d\u1ea5u, Duy\u1ec7t th\u1ee7 c\u00f4ng<\/td>\n<\/tr>\n<\/table>\n

                Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng gi\u00fap lo\u1ea1i b\u1ecf s\u1ef1 m\u01a1 h\u1ed3. N\u1ebfu m\u1ed9t nhi\u1ec7m v\u1ee5 xu\u1ea5t hi\u1ec7n trong lu\u1ed3ng “H\u1ec7 th\u1ed1ng”, th\u00ec n\u00f3 kh\u00f4ng n\u00ean y\u00eau c\u1ea7u can thi\u1ec7p t\u1eeb con ng\u01b0\u1eddi. N\u1ebfu m\u1ed9t nhi\u1ec7m v\u1ee5 xu\u1ea5t hi\u1ec7n trong lu\u1ed3ng “Kh\u00e1ch h\u00e0ng”, th\u00ec \u0111\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng m\u00e0 h\u1ecd th\u1ef1c hi\u1ec7n. S\u1ef1 ph\u00e2n t\u00e1ch n\u00e0y gi\u00fap ph\u00e2n b\u1ed5 chi ph\u00ed v\u00e0 c\u00e1c th\u1ecfa thu\u1eadn m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 (SLA) cho c\u00e1c ph\u1ea7n c\u1ee5 th\u1ec3 trong quy tr\u00ecnh.<\/p>\n

                \u26a0 X\u1eed l\u00fd c\u00e1c ngo\u1ea1i l\u1ec7 v\u00e0 l\u1ed7i<\/h2>\n

                M\u1ed9t m\u00f4 h\u00ecnh quy tr\u00ecnh v\u1eefng ch\u1eafc c\u1ea7n t\u00ednh \u0111\u1ebfn nh\u1eefng g\u00ec c\u00f3 th\u1ec3 x\u1ea3y ra sai l\u1ec7ch. Trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng, l\u1ed7i l\u00e0 \u0111i\u1ec1u ph\u1ed5 bi\u1ebfn. Nh\u1eefng s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt, t\u00e0i li\u1ec7u b\u1ecb t\u1eeb ch\u1ed1i ho\u1eb7c th\u00f4ng tin thi\u1ebfu h\u1ee5t c\u00f3 th\u1ec3 l\u00e0m \u0111\u00ecnh tr\u1ec7 quy tr\u00ecnh.<\/p>\n

                Lu\u1ed3ng l\u1ed7i<\/h3>\n

                BPMN cho ph\u00e9p \u0111\u1ecbnh ngh\u0129aS\u1ef1 ki\u1ec7n l\u1ed7i<\/strong>. N\u1ebfu m\u1ed9t nhi\u1ec7m v\u1ee5 d\u1ecbch v\u1ee5 th\u1ea5t b\u1ea1i (v\u00ed d\u1ee5: c\u01a1 s\u1edf d\u1eef li\u1ec7u b\u00ean ngo\u00e0i \u0111ang ng\u1eebng ho\u1ea1t \u0111\u1ed9ng), lu\u1ed3ng l\u1ed7i c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ngay l\u1eadp t\u1ee9c. Thay v\u00ec \u0111\u1ec3 quy tr\u00ecnh b\u1ecb treo, lu\u1ed3ng l\u1ed7i c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t c\u01a1 ch\u1ebf th\u1eed l\u1ea1i ho\u1eb7c th\u00f4ng b\u00e1o cho \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt.<\/p>\n

                B\u1ed3i ho\u00e0n<\/h3>\n

                Trong m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng, n\u1ebfu m\u1ed9t b\u01b0\u1edbc \u0111\u00e3 ho\u00e0n th\u00e0nh nh\u01b0ng sau \u0111\u00f3 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n l\u00e0 kh\u00f4ng h\u1ee3p l\u1ec7, quy tr\u00ecnh c\u00f3 th\u1ec3 c\u1ea7n “h\u1ee7y b\u1ecf” m\u1ed9t b\u01b0\u1edbc tr\u01b0\u1edbc \u0111\u00f3. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 b\u1ed3i ho\u00e0n. V\u00ed d\u1ee5, n\u1ebfu t\u00e0i kho\u1ea3n ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ea1o nh\u01b0ng ki\u1ec3m tra t\u00edn d\u1ee5ng sau \u0111\u00f3 th\u1ea5t b\u1ea1i, ho\u1ea1t \u0111\u1ed9ng b\u1ed3i ho\u00e0n s\u1ebd l\u00e0 x\u00f3a t\u00e0i kho\u1ea3n v\u00e0 th\u00f4ng b\u00e1o cho ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

                H\u1ea1n ch\u00f3t<\/h3>\n

                H\u1ea1n ch\u00f3t r\u1ea5t quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd. N\u1ebfu kh\u00e1ch h\u00e0ng m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 x\u00e1c minh s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a h\u1ecd, \u0111\u01a1n \u0111\u0103ng k\u00fd n\u00ean \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef. M\u1ed9tS\u1ef1 ki\u1ec7n trung gian \u0111\u1ecbnh th\u1eddi<\/strong>\u0111\u01b0\u1ee3c \u0111\u1eb7t tr\u00ean lu\u1ed3ng tr\u00ecnh t\u1ef1 c\u00f3 th\u1ec3 theo d\u00f5i kho\u1ea3ng th\u1eddi gian n\u00e0y. N\u1ebfu th\u1eddi gian h\u1ebft h\u1ea1n, lu\u1ed3ng s\u1ebd chuy\u1ec3n sang nhi\u1ec7m v\u1ee5 “L\u01b0u tr\u1eef \u0111\u01a1n \u0111\u0103ng k\u00fd”.<\/p>\n

                \ud83d\udcc8 C\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u00f5 r\u00e0ng<\/h2>\n

                Vi\u1ec7c t\u1ea1o ra m\u1ed9t m\u00f4 h\u00ecnh l\u00e0 m\u1ed9t vi\u1ec7c; l\u00e0m cho n\u00f3 c\u00f3 th\u1ec3 duy tr\u00ec \u0111\u01b0\u1ee3c l\u00e0 m\u1ed9t vi\u1ec7c kh\u00e1c. H\u00e3y tu\u00e2n theo c\u00e1c h\u01b0\u1edbng d\u1eabn n\u00e0y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c s\u01a1 \u0111\u1ed3 BPMN c\u1ee7a b\u1ea1n v\u1eabn h\u1eefu \u00edch theo th\u1eddi gian.<\/p>\n

                  \n
                • T\u00e1ch bi\u1ec7t c\u00e1c c\u1ea5p \u0111\u1ed9:<\/strong>\u0110\u1eebng \u0111\u01b0a m\u1ecdi thao t\u00e1c nh\u1ea5p chu\u1ed9t trong \u1ee9ng d\u1ee5ng v\u00e0o m\u1ed9t s\u01a1 \u0111\u1ed3 duy nh\u1ea5t. S\u1eed d\u1ee5ng c\u00e1c quy tr\u00ecnh con \u0111\u1ec3 bao b\u1ecdc logic ph\u1ee9c t\u1ea1p. V\u00ed d\u1ee5, b\u01b0\u1edbc “X\u00e1c minh danh t\u00ednh” c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t quy tr\u00ecnh con \u0111\u01b0\u1ee3c thu g\u1ecdn, ch\u1ee9a lu\u1ed3ng chi ti\u1ebft ri\u00eang c\u1ee7a n\u00f3.<\/li>\n
                • S\u1eed d\u1ee5ng t\u00ean r\u00f5 r\u00e0ng:<\/strong>Tr\u00e1nh d\u00f9ng c\u00e1c ch\u1eef vi\u1ebft t\u1eaft. S\u1eed d\u1ee5ng “X\u00e1c minh danh t\u00ednh” thay v\u00ec “X\u00e1c minh ID”. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o c\u00e1c b\u00ean li\u00ean quan kh\u00f4ng ph\u1ea3i chuy\u00ean gia c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh.<\/li>\n
                • H\u1ea1n ch\u1ebf c\u00e1c \u0111i\u1ec3m giao nhau:<\/strong>Qu\u00e1 nhi\u1ec1u \u0111i\u1ec3m giao nhau khi\u1ebfn s\u01a1 \u0111\u1ed3 tr\u00f4ng gi\u1ed1ng nh\u01b0 m\u1ed9t m\u00ea cung. H\u00e3y c\u1ed1 g\u1eafng h\u1ee3p nh\u1ea5t c\u00e1c \u0111i\u1ec3m ra quy\u1ebft \u0111\u1ecbnh. N\u1ebfu m\u1ed9t \u0111i\u1ec3m giao nhau c\u00f3 h\u01a1n ba \u0111\u01b0\u1eddng ra, h\u00e3y c\u00e2n nh\u1eafc chia nh\u1ecf n\u00f3.<\/li>\n
                • M\u00e3 m\u00e0u nh\u1ea5t qu\u00e1n:<\/strong> M\u1eb7c d\u00f9 BPMN l\u00e0 ti\u00eau chu\u1ea9n, nh\u01b0ng vi\u1ec7c s\u1eed d\u1ee5ng m\u00e0u s\u1eafc nh\u1ea5t qu\u00e1n cho c\u00e1c lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c c\u00e1c lo\u1ea1i s\u1ef1 ki\u1ec7n c\u1ee5 th\u1ec3 (nh\u01b0 l\u1ed7i) c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ecdc nhanh h\u01a1n.<\/li>\n
                • T\u00e0i li\u1ec7u c\u00e1c gi\u1ea3 \u0111\u1ecbnh:<\/strong> Th\u00eam ch\u00fa th\u00edch v\u0103n b\u1ea3n v\u00e0o s\u01a1 \u0111\u1ed3 \u0111\u1ec3 gi\u1ea3i th\u00edch b\u1ea5t k\u1ef3 quy t\u1eafc kinh doanh n\u00e0o kh\u00f4ng r\u00f5 r\u00e0ng ngay l\u1eadp t\u1ee9c. V\u00ed d\u1ee5: “Vi\u1ec7c ph\u00ea duy\u1ec7t y\u00eau c\u1ea7u quy\u1ec1n truy c\u1eadp c\u1ea5p qu\u1ea3n l\u00fd.”<\/li>\n<\/ul>\n

                  \ud83d\udd0d Xem x\u00e9t v\u00e0 t\u1ed1i \u01b0u h\u00f3a<\/h2>\n

                  M\u1ed9t khi m\u00f4 h\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1c th\u1ea3o, n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c xem x\u00e9t l\u1ea1i. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng duy nh\u1ea5t. C\u00e1c quy tr\u00ecnh kinh doanh thay \u0111\u1ed5i theo th\u1eddi gian. C\u00e1c quy \u0111\u1ecbnh m\u1edbi \u0111\u01b0\u1ee3c \u0111\u01b0a ra, v\u00e0 c\u00f4ng ngh\u1ec7 c\u0169ng thay \u0111\u1ed5i.<\/p>\n

                  C\u00e1c b\u01b0\u1edbc x\u00e1c th\u1ef1c<\/h3>\n

                  Th\u1ef1c hi\u1ec7n bu\u1ed5i \u0111i d\u1ea1o ki\u1ec3m tra c\u00f9ng nh\u1eefng ng\u01b0\u1eddi th\u1ef1c s\u1ef1 s\u1ebd th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5. H\u1ecfi h\u1ecd xem m\u00f4 h\u00ecnh c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf c\u1ee7a h\u1ecd hay kh\u00f4ng. Th\u01b0\u1eddng th\u00ec quy tr\u00ecnh \u0111\u01b0\u1ee3c ghi ch\u00e9p l\u1ea1i kh\u00e1c v\u1edbi quy tr\u00ecnh th\u1ef1c t\u1ebf. Kho\u1ea3ng c\u00e1ch n\u00e0y ch\u00ednh l\u00e0 n\u01a1i \u1ea9n ch\u1ee9a c\u00e1c \u0111i\u1ec3m b\u1ea5t hi\u1ec7u qu\u1ea3.<\/p>\n

                  Ch\u1ec9 s\u1ed1 v\u00e0 KPI<\/h3>\n

                  T\u00edch h\u1ee3p c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh v\u00e0o m\u00f4 h\u00ecnh. B\u1ea1n c\u00f3 th\u1ec3 g\u1eafn th\u1ebb c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 \u0111\u1ec3 theo d\u00f5i th\u1eddi gian th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5, nhi\u1ec7m v\u1ee5 “Xem x\u00e9t th\u1ee7 c\u00f4ng” n\u00ean c\u00f3 th\u1eddi l\u01b0\u1ee3ng m\u1ee5c ti\u00eau l\u00e0 4 gi\u1edd. N\u1ebfu m\u00f4 h\u00ecnh cho th\u1ea5y trung b\u00ecnh l\u00e0 24 gi\u1edd, th\u00ec \u0111i\u1ec3m ngh\u1ebdn s\u1ebd \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh.<\/p>\n

                  Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n<\/h3>\n

                  M\u1ecdi thay \u0111\u1ed5i \u0111\u1ed1i v\u1edbi quy tr\u00ecnh \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c ghi phi\u00ean b\u1ea3n. Khi b\u1ea1n ch\u1ec9nh s\u1eeda lu\u1ed3ng \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1ea3m b\u1ea3o phi\u00ean b\u1ea3n c\u0169 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef. \u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng cho m\u1ee5c \u0111\u00edch ki\u1ec3m to\u00e1n. N\u1ebfu kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i v\u1ec1 m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0o m\u1ed9t ng\u00e0y nh\u1ea5t \u0111\u1ecbnh, b\u1ea1n c\u1ea7n bi\u1ebft phi\u00ean b\u1ea3n quy tr\u00ecnh n\u00e0o \u0111ang ho\u1ea1t \u0111\u1ed9ng v\u00e0o th\u1eddi \u0111i\u1ec3m \u0111\u00f3.<\/p>\n

                  \ud83c\udfaf Gi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c chu\u1ea9n h\u00f3a<\/h2>\n

                  Vi\u1ec7c \u00e1p d\u1ee5ng m\u1ed9t k\u00fd hi\u1ec7u chu\u1ea9n nh\u01b0 BPMN mang l\u1ea1i gi\u00e1 tr\u1ecb v\u01b0\u1ee3t ra ngo\u00e0i vi\u1ec7c v\u1ebd s\u01a1 \u0111\u1ed3. N\u00f3 t\u1ea1o ra m\u1ed9t t\u1eeb v\u1ef1ng chung.<\/p>\n

                    \n
                  • Giao ti\u1ebfp:<\/strong>L\u1eadp tr\u00ecnh vi\u00ean v\u00e0 c\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh n\u00f3i c\u00f9ng m\u1ed9t th\u1ee9 ti\u1ebfng.<\/li>\n
                  • T\u1ef1 \u0111\u1ed9ng h\u00f3a:<\/strong>M\u1ed9t m\u00f4 h\u00ecnh chu\u1ea9n h\u00f3a th\u01b0\u1eddng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i tr\u1ef1c ti\u1ebfp th\u00e0nh m\u00e3 workflow th\u1ef1c thi \u0111\u01b0\u1ee3c.<\/li>\n
                  • \u0110\u00e0o t\u1ea1o:<\/strong>Nh\u00e2n vi\u00ean m\u1edbi c\u00f3 th\u1ec3 hi\u1ec3u logic lu\u1ed3ng c\u00f4ng vi\u1ec7c b\u1eb1ng c\u00e1ch \u0111\u1ecdc s\u01a1 \u0111\u1ed3 tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u vai tr\u00f2 c\u1ee7a m\u00ecnh.<\/li>\n
                  • T\u1ed1i \u01b0u h\u00f3a:<\/strong>D\u1ec5 d\u00e0ng h\u01a1n \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a m\u1ed9t bi\u1ec3u di\u1ec5n tr\u1ef1c quan h\u01a1n l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u ch\u00ednh s\u00e1ch vi\u1ebft tay.<\/li>\n<\/ul>\n

                    B\u1eb1ng c\u00e1ch tu\u00e2n theo h\u01b0\u1edbng d\u1eabn n\u00e0y, b\u1ea1n x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng cho m\u1ed9t quy tr\u00ecnh minh b\u1ea1ch, hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng. H\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1nh c\u1eeda d\u1eabn \u0111\u1ebfn vi\u1ec7c gi\u1eef ch\u00e2n l\u00e2u d\u00e0i. Vi\u1ec7c m\u00f4 h\u00ecnh h\u00f3a \u0111\u00fang c\u00e1ch s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1nh c\u1eeda n\u00e0y lu\u00f4n m\u1edf v\u00e0 ch\u00e0o \u0111\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    C\u00e1c t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n m\u1ea1nh khi c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a h\u1ecd r\u00f5 r\u00e0ng, hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0\u1ee3c<\/p>\n","protected":false},"author":1,"featured_media":11823,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"H\u01b0\u1edbng d\u1eabn BPMN: M\u00f4 h\u00ecnh h\u00f3a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch m\u00f4 h\u00ecnh h\u00f3a h\u00e0nh tr\u00ecnh \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh. 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