{"id":10479,"date":"2025-02-24T11:14:31","date_gmt":"2025-02-24T03:14:31","guid":{"rendered":"https:\/\/www.cybermedian.com\/vn\/case-study-implementing-bpmn-for-issue-resolution-process\/"},"modified":"2026-04-14T18:59:17","modified_gmt":"2026-04-14T10:59:17","slug":"case-study-implementing-bpmn-for-issue-resolution-process","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/vn\/case-study-implementing-bpmn-for-issue-resolution-process\/","title":{"rendered":"Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: Tri\u1ec3n khai BPMN cho quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1"},"content":{"rendered":"<h4>Gi\u1edbi thi\u1ec7u<\/h4>\n<p dir=\"auto\">Business Process Model and Notation (BPMN) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 tr\u1ef1c quan h\u00f3a v\u00e0 qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh kinh doanh. Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p n\u00e0y kh\u00e1m ph\u00e1 vi\u1ec7c tri\u1ec3n khai BPMN trong quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, l\u00e0m n\u1ed5i b\u1eadt c\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh, m\u1eb9o v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh hi\u1ec7u qu\u1ea3. V\u00ed d\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p minh h\u1ecda m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 th\u00f4ng qua th\u1ea3o lu\u1eadn qua email v\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb, \u0111\u1ea3m b\u1ea3o vi\u1ec7c gi\u1ea3i quy\u1ebft v\u00e0 \u0111\u00e1nh gi\u00e1 k\u1ecbp th\u1eddi.<\/p>\n<figure class=\"wp-caption alignnone\" style=\"width: 936px\"><img alt=\"BPMN - Example at a Glance\" decoding=\"async\" height=\"470\" loading=\"lazy\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2025\/02\/BPMN-To-be-Process-for-Purchase-Order-Process-based-on-As-is-BPMN.png\" width=\"936\"\/><figcaption class=\"wp-caption-text\">BPMN \u2013 V\u00ed d\u1ee5 trong t\u1ea7m nh\u00ecn<\/figcaption><\/figure>\n<h4>T\u1ed5ng quan nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p<\/h4>\n<p dir=\"auto\">Quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 bao g\u1ed3m nhi\u1ec1u b\u01b0\u1edbc, t\u1eeb th\u00f4ng b\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ebfn \u0111\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn. S\u01a1 \u0111\u1ed3 BPMN \u0111\u01b0\u1ee3c cung c\u1ea5p n\u00eau r\u00f5 quy tr\u00ecnh l\u00e0m vi\u1ec7c, bao g\u1ed3m c\u00e1c nhi\u1ec7m v\u1ee5, quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u1eddi gian.<\/p>\n<p dir=\"auto\"><img alt=\"Online BPMN Diagram Tool\" decoding=\"async\" src=\"https:\/\/online.visual-paradigm.com\/repository\/images\/6ca9bbd7-f1df-4d15-9b6f-8b84bae2e7f3.png\"\/><\/p>\n<ol>\n<li><strong>Danh s\u00e1ch c\u00e1c v\u1ea5n \u0111\u1ec1 b\u1ecf phi\u1ebfu<\/strong>: M\u1ed9t danh s\u00e1ch g\u1ed3m 0 \u0111\u1ebfn 5 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p \u0111\u1ec3 th\u1ea3o lu\u1eadn.<\/li>\n<li><strong>Th\u00f4ng b\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 th\u1ea3o lu\u1eadn<\/strong>: C\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng quy tr\u00ecnh gi\u1ea3i quy\u1ebft.<\/li>\n<li><strong>\u0110i\u1ec1u ph\u1ed1i th\u1ea3o lu\u1eadn qua email<\/strong>: M\u1ed9t kho\u1ea3ng th\u1eddi gian 7 ng\u00e0y \u0111\u01b0\u1ee3c d\u00e0nh cho th\u1ea3o lu\u1eadn qua email.<\/li>\n<li><strong>C\u1ea3nh b\u00e1o th\u1eddi h\u1ea1n th\u1ea3o lu\u1eadn qua email<\/strong>: M\u1ed9t th\u00f4ng b\u00e1o nh\u1eafc nh\u1edf \u0111\u01b0\u1ee3c g\u1eedi n\u1ebfu th\u1eddi h\u1ea1n th\u1ea3o lu\u1eadn \u0111ang \u0111\u1ebfn g\u1ea7n.<\/li>\n<li><strong>\u0110\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn<\/strong>: Ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1, tr\u1ea3 v\u1ec1 gi\u00e1 tr\u1ecb \u0110\u00fang ho\u1eb7c Sai.<\/li>\n<li><strong>Ki\u1ec3m tra l\u1ecbch \u0111\u1ec3 s\u1eafp x\u1ebfp cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb<\/strong>: L\u1ecbch \u0111\u01b0\u1ee3c ki\u1ec3m tra \u0111\u1ec3 s\u1eafp x\u1ebfp cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb n\u1ebfu c\u1ea7n thi\u1ebft.<\/li>\n<li><strong>Cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb trong tu\u1ea7n th\u1ea3o lu\u1eadn<\/strong>: N\u1ebfu cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb \u0111\u01b0\u1ee3c l\u00ean l\u1ecbch trong tu\u1ea7n th\u1ea3o lu\u1eadn, th\u00ec ti\u1ebfn h\u00e0nh; n\u1ebfu kh\u00f4ng, s\u1ebd ch\u1edd \u0111\u1ebfn th\u1ee9 N\u0103m l\u00fac 9 gi\u1edd s\u00e1ng.<\/li>\n<li><strong>\u0110i\u1ec1u ph\u1ed1i th\u1ea3o lu\u1eadn qua cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb<\/strong>: Cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i \u0111\u1ec3 th\u1ea3o lu\u1eadn s\u00e2u h\u01a1n v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ol>\n<h4>C\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh<\/h4>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u0110\u1ea1i di\u1ec7n cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 nh\u01b0 th\u00f4ng b\u00e1o v\u1ea5n \u0111\u1ec1, \u0111i\u1ec1u ph\u1ed1i th\u1ea3o lu\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9.<\/li>\n<li><strong>C\u00e1c \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp<\/strong>: C\u00e1c \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh x\u00e1c \u0111\u1ecbnh lu\u1ed3ng quy tr\u00ecnh, ch\u1eb3ng h\u1ea1n nh\u01b0 ki\u1ec3m tra xem c\u00f3 cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb \u0111\u01b0\u1ee3c l\u00ean l\u1ecbch hay kh\u00f4ng.<\/li>\n<li><strong>S\u1ef1 ki\u1ec7n<\/strong>: C\u00e1c \u0111i\u1ec3m k\u00edch ho\u1ea1t kh\u1edfi \u0111\u1ed9ng ho\u1eb7c k\u1ebft th\u00fac c\u00e1c ho\u1ea1t \u0111\u1ed9ng, nh\u01b0 b\u1eaft \u0111\u1ea7u th\u1ea3o lu\u1eadn ho\u1eb7c k\u1ebft th\u00fac \u0111\u00e1nh gi\u00e1.<\/li>\n<li><strong>B\u1ed9 \u0111\u1ebfm th\u1eddi gian<\/strong>: \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ed1c th\u1eddi gian v\u00e0 tr\u00ec ho\u00e3n, gi\u00fap qu\u00e1 tr\u00ecnh duy tr\u00ec ti\u1ebfn \u0111\u1ed9.<\/li>\n<li><strong>C\u00e1c quy tr\u00ecnh con<\/strong>: C\u00e1c quy tr\u00ecnh nh\u1ecf b\u00ean trong quy tr\u00ecnh ch\u00ednh, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn.<\/li>\n<\/ul>\n<h4>M\u1eb9o v\u00e0 th\u1ee7 thu\u1eadt<\/h4>\n<ol>\n<li><strong>R\u00f5 r\u00e0ng v\u00e0 \u0111\u01a1n gi\u1ea3n<\/strong>: \u0110\u1ea3m b\u1ea3o s\u01a1 \u0111\u1ed3 BPMN r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n v\u00e0 tr\u00e1nh l\u00e0m ph\u1ee9c t\u1ea1p h\u00f3a quy tr\u00ecnh.<\/li>\n<li><strong>Bi\u1ec3u t\u01b0\u1ee3ng nh\u1ea5t qu\u00e1n<\/strong>: S\u1eed d\u1ee5ng c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng BPMN m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n \u0111\u1ec3 duy tr\u00ec s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 tr\u00e1nh g\u00e2y nh\u1ea7m l\u1eabn.<\/li>\n<li><strong>Thi\u1ebft k\u1ebf theo m\u00f4-\u0111un<\/strong>: Chia nh\u1ecf c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p th\u00e0nh c\u00e1c quy tr\u00ecnh con nh\u1ecf h\u01a1n, d\u1ec5 qu\u1ea3n l\u00fd.<\/li>\n<li><strong>T\u00e0i li\u1ec7u<\/strong>: S\u1eed d\u1ee5ng ch\u00fa th\u00edch v\u0103n b\u1ea3n \u0111\u1ec3 cung c\u1ea5p th\u00eam b\u1ed1i c\u1ea3nh v\u00e0 gi\u1ea3i th\u00edch khi c\u1ea7n thi\u1ebft.<\/li>\n<li><strong>S\u1ef1 tham gia c\u1ee7a c\u00e1c b\u00ean li\u00ean quan<\/strong>: Tham gia c\u00e1c b\u00ean li\u00ean quan v\u00e0o vi\u1ec7c m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 s\u1ef1 \u0111\u1ed3ng thu\u1eadn.<\/li>\n<\/ol>\n<h4>C\u00e1c h\u01b0\u1edbng d\u1eabn cho vi\u1ec7c tri\u1ec3n khai BPMN hi\u1ec7u qu\u1ea3<\/h4>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng<\/strong>: X\u00e1c l\u1eadp m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a quy tr\u00ecnh tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh m\u00f4 h\u00ecnh h\u00f3a.<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c ng\u01b0\u1eddi tham gia ch\u00ednh<\/strong>: X\u00e1c \u0111\u1ecbnh ai s\u1ebd tham gia v\u00e0o quy tr\u00ecnh v\u00e0 vai tr\u00f2 c\u1ee7a h\u1ecd.<\/li>\n<li><strong>B\u1ea3n \u0111\u1ed3 h\u00f3a quy tr\u00ecnh<\/strong>: S\u1eed d\u1ee5ng c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng BPMN \u0111\u1ec3 b\u1ea3n \u0111\u1ed3 h\u00f3a lu\u1ed3ng quy tr\u00ecnh, bao g\u1ed3m c\u00e1c nhi\u1ec7m v\u1ee5, quy\u1ebft \u0111\u1ecbnh v\u00e0 s\u1ef1 ki\u1ec7n.<\/li>\n<li><strong>X\u00e1c minh m\u00f4 h\u00ecnh<\/strong>: Xem x\u00e9t l\u1ea1i m\u00f4 h\u00ecnh c\u00f9ng c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u00f3 ph\u1ea3n \u00e1nh ch\u00ednh x\u00e1c quy tr\u00ecnh.<\/li>\n<li><strong>L\u1eb7p l\u1ea1i v\u00e0 c\u1ea3i ti\u1ebfn<\/strong>: Li\u00ean t\u1ee5c xem x\u00e9t v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t.<\/li>\n<\/ol>\n<h4>K\u1ebft lu\u1eadn<\/h4>\n<p dir=\"auto\">Tri\u1ec3n khai BPMN cho quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn v\u00e0 \u0111\u1ea3m b\u1ea3o gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi. B\u1eb1ng c\u00e1ch tu\u00e2n theo c\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh, m\u1eb9o v\u00e0 h\u01b0\u1edbng d\u1eabn, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 m\u00f4 h\u00ecnh h\u00f3a v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c quy tr\u00ecnh kinh doanh c\u1ee7a m\u00ecnh, d\u1eabn \u0111\u1ebfn n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 k\u1ebft qu\u1ea3. Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p n\u00e0y minh h\u1ecda \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a BPMN, l\u00e0m n\u1ed5i b\u1eadt gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3 trong c\u1ea3i ti\u1ebfn v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh.<\/p>\n<h2 dir=\"auto\">T\u00e0i li\u1ec7u tham kh\u1ea3o v\u1ec1 BPMN<\/h2>\n<div class=\"fn__single_content\">\n<ol>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/comprehensive-guide-to-visual-paradigm-for-business-process-modeling\/\" rel=\"noopener\" target=\"_new\">H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 Visual Paradigm cho m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/streamlining-business-processes-with-visual-paradigms-bpmn-business-process-modeling-software\/\" rel=\"noopener\" target=\"_new\">T\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh b\u1eb1ng ph\u1ea7n m\u1ec1m m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh BPMN c\u1ee7a Visual Paradigm<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/visual-paradigm-your-comprehensive-solution-for-integrated-enterprise-modeling\/\" rel=\"noopener\" target=\"_new\">Visual Paradigm: Gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n c\u1ee7a b\u1ea1n cho m\u00f4 h\u00ecnh h\u00f3a doanh nghi\u1ec7p t\u00edch h\u1ee3p<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/demystifying-bpmn-a-comprehensive-guide-to-business-process-modeling\/\" rel=\"noopener\" target=\"_new\">Gi\u1ea3i m\u00e3 BPMN: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/navigating-business-processes-with-bpmn-a-visual-odyssey\/\" rel=\"noopener\" target=\"_new\">\u0110i\u1ec1u h\u01b0\u1edbng c\u00e1c quy tr\u00ecnh kinh doanh v\u1edbi BPMN: M\u1ed9t h\u00e0nh tr\u00ecnh th\u1ecb gi\u00e1c<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/comprehensive-guide-to-visual-paradigm-for-togaf-adm-archimate-bpmn-and-uml\/\" rel=\"noopener\" target=\"_new\">Visual Paradigm: N\u1ec1n t\u1ea3ng m\u00f4 h\u00ecnh h\u00f3a th\u1ecb gi\u00e1c to\u00e0n di\u1ec7n nh\u1ea5t cho ki\u1ebfn tr\u00fac doanh nghi\u1ec7p v\u00e0 thi\u1ebft k\u1ebf ph\u1ea7n m\u1ec1m<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/top-visual-paradigm-tools-for-business-process-modeling\/\" rel=\"noopener\" target=\"_new\">C\u00e1c c\u00f4ng c\u1ee5 Visual Paradigm h\u00e0ng \u0111\u1ea7u cho m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.archimetric.com\/visual-paradigm-the-premier-tool-for-archimate-ea-modeling\/\" rel=\"noopener\" target=\"_new\">Visual Paradigm: C\u00f4ng c\u1ee5 h\u00e0ng \u0111\u1ea7u cho m\u00f4 h\u00ecnh h\u00f3a ArchiMate EA<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/mastering-visual-paradigms-bpmn-tool-a-step-by-step-learning-guide\/\" rel=\"noopener\" target=\"_new\">Th\u00e0nh th\u1ea1o c\u00f4ng c\u1ee5 BPMN c\u1ee7a Visual Paradigm: H\u01b0\u1edbng d\u1eabn h\u1ecdc t\u1eadp t\u1eebng b\u01b0\u1edbc<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/simplify-business-process-modeling-with-visual-paradigms-bpmn-tools\/\" rel=\"noopener\" target=\"_new\">\u0110\u01a1n gi\u1ea3n h\u00f3a m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 BPMN c\u1ee7a Visual Paradigm<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/bpmn-quick-guide\/\" rel=\"noopener\" target=\"_new\">BPMN \u2014 H\u01b0\u1edbng d\u1eabn nhanh<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/bpmn-in-a-nutshell-with-free-online-bpmn-tool-examples\/\" rel=\"noopener\" target=\"_new\">BPMN trong m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan \u2014 v\u1edbi c\u00f4ng c\u1ee5 BPMN tr\u1ef1c tuy\u1ebfn mi\u1ec5n ph\u00ed v\u00e0 v\u00ed d\u1ee5<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/a-comprehensive-guide-to-bpmn\/\" rel=\"noopener\" target=\"_new\">H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 BPMN<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/modeling-as-is-and-to-be-processes\/\" rel=\"noopener\" target=\"_new\">M\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh Hi\u1ec7n t\u1ea1i v\u00e0 T\u01b0\u01a1ng lai<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/how-to-perform-gap-analysis-with-bpmn\/\" rel=\"noopener\" target=\"_new\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch kho\u1ea3ng c\u00e1ch v\u1edbi BPMN?<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.cybermedian.com\/visual-paradigm-a-comprehensive-suite-for-it-project-development-and-digital-transformation\/\" rel=\"noopener\" target=\"_new\">Visual Paradigm: B\u1ed9 c\u00f4ng c\u1ee5 to\u00e0n di\u1ec7n cho ph\u00e1t tri\u1ec3n d\u1ef1 \u00e1n CNTT v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a><\/strong><\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1edbi thi\u1ec7u Business Process Model and Notation (BPMN) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 tr\u1ef1c quan h\u00f3a v\u00e0 qu\u1ea3n<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[9],"tags":[],"class_list":["post-10479","post","type-post","status-publish","format-standard","hentry","category-bpmn"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: Tri\u1ec3n 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