{"id":5324,"date":"2022-01-26T01:27:16","date_gmt":"2022-01-26T01:27:16","guid":{"rendered":"https:\/\/www.cybermedian.com\/tw\/?p=5324"},"modified":"2026-04-20T09:13:22","modified_gmt":"2026-04-20T09:13:22","slug":"%e9%80%9a%e9%81%8e%e5%ae%a2%e6%88%b6%e6%97%85%e7%a8%8b%e5%9c%96%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/tw\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"\u901a\u904e\u5ba2\u6236\u65c5\u7a0b\u5716\u6539\u5584\u5ba2\u6236\u9ad4\u9a57"},"content":{"rendered":"<ul class=\"postList\">\n<li id=\"2f61\" class=\"graf graf--li graf-after--h3\">\u505a\u597d\u7522\u54c1\u548c\u670d\u52d9\uff0c\u5ba2\u6236\u9084\u4e0d\u6eff\u610f\uff0c\u5fe0\u8aa0\u5ea6\u9084\u5f88\u4f4e\uff1f<\/li>\n<li id=\"cc52\" class=\"graf graf--li graf-after--li\">\u5ba2\u6236\u7b49\u5f85\u7684\u6642\u9593\u9084\u9577\uff0c\u6c42\u52a9\u9084\u662f\u56f0\u96e3\uff0c\u8cfc\u8cb7\u904e\u7a0b\u6c92\u6709\u7d93\u9a57\uff0c\u6c92\u6709\u4eae\u9ede\u2026\u2026<\/li>\n<li id=\"c42c\" class=\"graf graf--li graf-after--li\">\u670d\u52d9\u518d\u597d\uff0c\u9084\u662f\u5dee\uff1f<\/li>\n<\/ul>\n<h3 id=\"d515\" class=\"graf graf--h3 graf-after--li\"><span id=\"What_is_Customer_Journey\">\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\uff1f<\/span><\/h3>\n<blockquote id=\"6346\" class=\"graf graf--blockquote graf-after--h3\"><p>\u5c07\u6d88\u8cbb\u8005\u5f9e\u8a8d\u77e5\u7522\u54c1\u5230\u8cfc\u8cb7\u7522\u54c1\u7684\u904e\u7a0b\u8996\u70ba\u4e00\u500b\u65c5\u7a0b\uff0c\u7a31\u70ba\u201c\u5ba2\u6236\u9ad4\u9a57\u65c5\u7a0b\u201d\u3002<\/p><\/blockquote>\n<p id=\"7482\" class=\"graf graf--p graf-after--blockquote\">\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u53ef\u7528\u65bc\u63cf\u8ff0\u7279\u5b9a\u89d2\u8272\u5ba2\u6236\u5728\u7279\u5b9a\u5834\u666f\u4e2d\u7684\u6545\u4e8b\u3002\u5305\u62ec\u5ba2\u6236\u5f9e\u7b2c\u4e00\u6b21\u63a5\u89f8\u7522\u54c1\uff0c\u63a5\u89f8\u5230\u7522\u54c1\u7684\u5404\u500b\u63a5\u89f8\u9ede\uff0c\u5230\u6700\u5f8c\u7d50\u675f\u5c0d\u7522\u54c1\u7684\u4f7f\u7528\u3002<\/p>\n<p id=\"163f\" class=\"graf graf--p graf-after--p\">\u5b83\u53ef\u4ee5\u660e\u78ba\u5ba2\u6236\u8207\u7522\u54c1\u4e4b\u9593\u7684\u95dc\u9375\u4ea4\u4e92\u6e20\u9053\uff0c\u901a\u904e\u89c0\u5bdf\u548c\u5206\u6790\u7528\u6236\u5728\u5404\u500b\u968e\u6bb5\u7684\u884c\u70ba\u3001\u60f3\u6cd5\u548c\u60c5\u7dd2\uff0c\u53ef\u4ee5\u5e6b\u52a9\u512a\u5316\u7522\u54c1\u6d41\u7a0b\uff0c\u89e3\u6c7a\u75db\u9ede\u3002<\/p>\n<p id=\"1fe8\" class=\"graf graf--p graf-after--p\">\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u53ef\u5e6b\u52a9\u60a8\u518d\u6b21\u4e86\u89e3\u60a8\u7684\u5ba2\u6236\uff0c\u91cd\u65b0\u8a2d\u8a08\u60a8\u7684\u5ba2\u6236\u65c5\u7a0b\uff0c\u4e26\u78ba\u4fdd\u6211\u5011\u4ee5\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u5438\u5f15\u6bcf\u4e00\u4f4d\u5ba2\u6236\u3002<\/p>\n<blockquote id=\"f029\" class=\"graf graf--blockquote graf-after--p\"><p>\u5ba2\u6236\u65c5\u7a0b\u5716\u662f\u4e00\u500b\u4eba\u70ba\u5be6\u73fe\u76ee\u6a19\u800c\u7d93\u6b77\u7684\u904e\u7a0b\u7684\u53ef\u8996\u5316\u3002\u5b83\u7528\u65bc\u4e86\u89e3\u548c\u89e3\u6c7a\u5ba2\u6236\u7684\u9700\u6c42\u548c\u75db\u9ede\u3002<\/p><\/blockquote>\n<h3 id=\"5372\" class=\"graf graf--h3 graf-after--blockquote\"><span id=\"An_Example_of_The_Customer_Journey\">\u5ba2\u6236\u65c5\u7a0b\u7684\u4e00\u500b\u4f8b\u5b50<\/span><\/h3>\n<p id=\"ec8f\" class=\"graf graf--p graf-after--h3\">\u4ee5\u4e0b\u662f\u4e00\u500b\u7c21\u55ae\u7684\u4f8b\u5b50\u4f86\u8aaa\u660e\u4ec0\u9ebc\u662f\u201c\u5ba2\u6236\u9ad4\u9a57\u4e4b\u65c5\u201d\u3002<\/p>\n<figure id=\"4e86\" class=\"graf graf--figure graf-after--p\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0nHORdj95HPhVTnUn.jpg\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-width=\"1980\" data-height=\"990\" data-is-featured=\"true\" \/><\/figure>\n<ol class=\"postList\">\n<li id=\"c128\" class=\"graf graf--li graf-after--figure\">\u6c23\u6eab\u4e0b\u964d\uff0c\u5bd2\u610f\u6f38\u6f38\u8972\u4f86\u3002<\/li>\n<li id=\"504e\" class=\"graf graf--li graf-after--li\">\u6211\u60f3\u8cb7\u4e00\u4ef6\u51ac\u5929\u7684\u593e\u514b\u3002<\/li>\n<li id=\"45e0\" class=\"graf graf--li graf-after--li\">\u6211\u641c\u7d22\u4e86\u67d0\u5bb6\u7db2\u4e0a\u5546\u5e97\uff0c\u627e\u5230\u4e86\u4e00\u4e9b\u6eff\u610f\u7684\u7522\u54c1\uff0c\u50f9\u683c\u5728 400 \u7f8e\u5143 &#8211; 500 \u7f8e\u5143\u4e4b\u9593<\/li>\n<li id=\"f6b6\" class=\"graf graf--li graf-after--li\">\u6211\u56db\u8655\u901b\u901b\u4e26\u67e5\u770b\u5176\u4ed6\u8cfc\u7269\u7db2\u7ad9\uff0c\u770b\u770b\u540c\u4e00\u7a2e\u5546\u54c1\u662f\u5426\u66f4\u4fbf\u5b9c<\/li>\n<li id=\"866d\" class=\"graf graf--li graf-after--li\">\u7d42\u65bc\u56de\u5230\u539f\u4f86\u7684\u7db2\u5e97\u4e0b\u55ae\uff0c400\u7f8e\u5143\u8cb7\u4e86\u4e00\u4ef6\u5916\u5957<\/li>\n<li id=\"f93b\" class=\"graf graf--li graf-after--li\">\u767c\u8ca8\u5f8c\u611f\u89ba\u8cea\u5730\u548c\u984f\u8272\u548c\u7db2\u4e0a\u7684\u7167\u7247\u6c92\u5565\u5340\u5225\uff0c\u7a7f\u8457\u611f\u89ba\u5f88\u8212\u670d\u5f88\u6696\u548c\u3002\u4e0b\u6b21\u8cb7\u65b0\u8863\u670d\uff0c\u6211\u6253\u7b97\u5728\u540c\u4e00\u5bb6\u5e97\u8cb7<\/li>\n<\/ol>\n<h3 id=\"5590\" class=\"graf graf--h3 graf-after--li\"><span id=\"The_Elements_of_Customer_Journey_Map\">\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u7684\u8981\u7d20<\/span><\/h3>\n<h3 id=\"35ed\" class=\"graf graf--h3 graf-after--h3\"><span id=\"Steps_for_Creating_Customer_Journey_Map\">\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u7684\u6b65\u9a5f<\/span><\/h3>\n<p id=\"7d09\" class=\"graf graf--p graf-after--h3\">\u6211\u5217\u51fa\u4e86\u57f7\u884c\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\" 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markup--li-strong\">\u5b9a\u671f\u5be9\u67e5\u3001\u8861\u91cf\u548c\u5f37\u5316\u6a5f\u5236\u4ee5\u6539\u5584\u5ba2\u6236\u65c5\u7a0b<\/strong>\u200a\u2014\u2014\u57f7\u884c\u8861\u91cf\u548c\u5f37\u5316\u6a5f\u5236\u662f\u63d0\u4f9b\u5168\u9762\u5ba2\u6236\u9ad4\u9a57\u7684\u6838\u5fc3\u3002\u6210\u529f\u7684\u95dc\u9375\u662f\u5efa\u7acb\u8861\u91cf\u6307\u6a19\u7684\u57fa\u6e96\uff0c\u4e26\u6709\u5c08\u4eba\u8ca0\u8cac\u6539\u5584\u6574\u500b\u5ba2\u6236\u65c5\u7a0b\u4e26\u89e3\u6c7a\u5176\u4e2d\u7684\u56f0\u96e3\u3002<\/li>\n<\/ol>\n<h3 id=\"a55c\" class=\"graf graf--h3 graf-after--li\"><span id=\"Create_Customer_Journey_Map_using_Online_Tool\">\u4f7f\u7528\u5728\u7dda\u5de5\u5177\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/h3>\n<p id=\"5a4d\" class=\"graf graf--p graf-after--h3\">Visual Paradigm Online\uff08VP Online\uff09\u662f\u4e00\u6b3e\u5728\u7dda\u5716\u8868\u8edf\u4ef6\uff0c\u652f\u6301\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u3001\u5404\u7a2e\u5716\u8868\u3001UML\u3001\u6d41\u7a0b\u5716\u3001\u6a5f\u67b6\u5716\u3001\u7d44\u7e54\u7d50\u69cb\u5716\u3001\u5bb6\u8b5c\u3001ERD\u3001\u5e73\u9762\u5716\u7b49\u3002<\/p>\n<h4 id=\"ddfd\" class=\"graf graf--h4 graf-after--p\"><span id=\"Customer_Journey_Map_Templates_and_Examples\">\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\u548c\u793a\u4f8b\uff1a<\/span><\/h4>\n<figure id=\"fd94\" class=\"graf graf--figure graf-after--h4\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0bvnahNlZS8B-_8dQ.png\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"c5d4\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\">\u5ba2\u6236\u65c5\u7a0b\u5730\u5716<\/a><\/li>\n<\/ul>\n<figure id=\"b8b2\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0iE1Hh0MfLmIr6APh.png\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" data-height=\"760\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"81c7\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\">\u5728\u7dda\u65c5\u884c\u793e<\/a><\/li>\n<\/ul>\n<figure id=\"8f44\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0Yqh11qz2l_jKBTaB.png\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" data-height=\"979\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"0512\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\">\u7db2\u4e0a\u5546\u5e97<\/a><\/li>\n<\/ul>\n<figure id=\"3265\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0pylebl1nf7icVajA.png\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" data-height=\"980\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"a726\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\">\u7db2\u4e0a\u9280\u884c\u5bc6\u78bc\u6062\u5fa9<\/a><\/li>\n<\/ul>\n<figure id=\"568d\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0aLH3zEl_DcQm8rVM.png\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" data-height=\"866\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"9552\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\">\u73fe\u5834\u70e4\u7bb1\u7dad\u4fee\u670d\u52d9<\/a><\/li>\n<\/ul>\n<figure id=\"c05e\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0Ic0nqOGSQo1hQ2FL.png\" data-image-id=\"0*Ic0nqOGSQo1hQ2FL.png\" data-width=\"1192\" data-height=\"912\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"8a5e\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\">\u5716\u66f8\u9928<\/a><\/li>\n<\/ul>\n<figure id=\"ea4f\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0VFSJGXhSuWKyi8lP.png\" data-image-id=\"0*VFSJGXhSuWKyi8lP.png\" data-width=\"1192\" data-height=\"822\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"f7db\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\">\u91ab\u9662<\/a><\/li>\n<\/ul>\n<figure id=\"4a78\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0IA43izuyY3KQVyHH.png\" data-image-id=\"0*IA43izuyY3KQVyHH.png\" data-width=\"1652\" data-height=\"786\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"07fe\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\">\u4e00\u822c\u92b7\u552e\u751f\u547d\u9031\u671f\u6a21\u677f 2<\/a><\/li>\n<\/ul>\n<figure id=\"3318\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0zfGLjbI_CaC4a5av.png\" data-image-id=\"0*zfGLjbI_CaC4a5av.png\" data-width=\"1652\" data-height=\"746\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"35a8\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\">\u4e00\u822c\u92b7\u552e\u751f\u547d\u9031\u671f\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"5646\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0obvxvdqqHolKs296.png\" data-image-id=\"0*obvxvdqqHolKs296.png\" data-width=\"1192\" data-height=\"1134\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"94ea\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\">\u8a73\u7d30\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"9b3f\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0PyWHifzQOBi730vr.png\" data-image-id=\"0*PyWHifzQOBi730vr.png\" data-width=\"1652\" data-height=\"948\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"5d3d\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\">\u8cfc\u8eca<\/a><\/li>\n<\/ul>\n<figure id=\"7a8f\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0kd9ZAv8Z7LigyfL8.png\" data-image-id=\"0*kd9ZAv8Z7LigyfL8.png\" data-width=\"1422\" data-height=\"900\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"8216\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\">\u5728\u7dda\u8cfc\u8cb7\u96fb\u8996<\/a><\/li>\n<\/ul>\n<figure id=\"05b3\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0ohShGHsR0qw3nId0.png\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"1729\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\">\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"3883\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" data-height=\"536\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"e025\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\">\u92b7\u552e\u652f\u6301<\/a><\/li>\n<\/ul>\n<figure id=\"29e3\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0Jdc1k2DEUNsLmnHy.png\" data-image-id=\"0*Jdc1k2DEUNsLmnHy.png\" data-width=\"1192\" data-height=\"714\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"41de\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\">\u6a19\u6e96\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"a600\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2022\/01\/0TkkT_JoQNVpPbu8Y.png\" data-image-id=\"0*TkkT_JoQNVpPbu8Y.png\" data-width=\"1192\" data-height=\"660\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"7d0c\" class=\"graf graf--li graf-after--figure graf--trailing\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\"><span class=\"goog-text-highlight\">\u63a5\u89f8\u9ede\u6a21\u677f<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u65c5\u7a0b\u5716\u53ef\u4ee5\u7528\u4f86\u63cf\u8ff0\u7279\u5b9a\u5834\u666f\u4e0b\u67d0\u500b\u89d2\u8272\u5ba2\u6236\u7684\u6545\u4e8b\u3002\u5305\u62ec\u5ba2\u6236\u5f9e\u7b2c\u4e00\u6b21\u63a5\u89f8\u7522\u54c1\uff0c\u63a5\u89f8\u7522\u54c1\u7684\u5404\u500b\u63a5\u89f8\u9ede\uff0c\u5230\u6700\u5f8c\u7d50\u675f\u5c0d\u7522\u54c1\u7684\u4f7f\u7528\u3002<\/p>\n","protected":false},"author":4,"featured_media":5333,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[11,13,15],"tags":[],"class_list":["post-5324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lean-approach","category-online-diagrams","category-strategic-planning"],"yoast_head":"<!-- This site is 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