{"id":10820,"date":"2026-04-11T08:45:49","date_gmt":"2026-04-11T00:45:49","guid":{"rendered":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/"},"modified":"2026-04-11T08:45:49","modified_gmt":"2026-04-11T00:45:49","slug":"bpmn-walkthrough-modeling-customer-onboarding-journey","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","title":{"rendered":"\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\u5c0e\u89bd\uff1a\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b"},"content":{"rendered":"<p>\u7576\u7d44\u7e54\u7684\u904b\u71df\u6d41\u7a0b\u6e05\u6670\u3001\u9ad8\u6548\u4e14\u6a19\u6e96\u5316\u6642\uff0c\u4fbf\u80fd\u84ec\u52c3\u767c\u5c55\u3002\u5728\u4efb\u4f55\u4ee5\u670d\u52d9\u70ba\u5c0e\u5411\u7684\u4f01\u696d\u4e2d\uff0c\u6700\u95dc\u9375\u7684\u6d41\u7a0b\u4e4b\u4e00\u4fbf\u662f\u5ba2\u6236\u5165\u6703\u65c5\u7a0b\u3002\u6b64\u6d41\u7a0b\u6c7a\u5b9a\u4e86\u5ba2\u6236\u5c0d\u60a8\u7d44\u7e54\u7684\u7b2c\u4e00\u5370\u8c61\u3002\u70ba\u78ba\u4fdd\u4e00\u81f4\u6027\u4e26\u8b58\u5225\u74f6\u9838\uff0c\u5c08\u696d\u4eba\u54e1\u4f9d\u8cf4\u4e00\u7a2e\u8996\u89ba\u8a9e\u8a00\uff0c\u4ee5\u5f4c\u5408\u6280\u8853\u5718\u968a\u8207\u696d\u52d9\u5229\u76ca\u76f8\u95dc\u8005\u4e4b\u9593\u7684\u5dee\u8ddd\u3002\u9019\u7a2e\u8a9e\u8a00\u5c31\u662f\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\uff0c\u5ee3\u70ba\u4eba\u77e5\u3002<\/p>\n<p>\u672c\u6307\u5357\u63d0\u4f9b\u4e86\u4e00\u500b\u5168\u9762\u7684\u5c0e\u89bd\uff0c\u4ecb\u7d39\u5982\u4f55\u4f7f\u7528BPMN\u6a19\u6e96\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b\u3002\u6211\u5011\u5c07\u63a2\u8a0e\u6e96\u78ba\u63cf\u7e6a\u6b64\u8907\u96dc\u4e92\u52d5\u6240\u9700\u7684\u7279\u5b9a\u7b26\u865f\u3001\u908f\u8f2f\u6d41\u7a0b\u8207\u7d50\u69cb\u5143\u7d20\u3002\u5728\u672c\u6587\u7d50\u675f\u6642\uff0c\u60a8\u5c07\u4e86\u89e3\u5982\u4f55\u5efa\u7acb\u4e00\u500b\u7a69\u5065\u7684\u6d41\u7a0b\u6a21\u578b\uff0c\u4f5c\u70ba\u904b\u71df\u7684\u552f\u4e00\u771f\u5be6\u4f86\u6e90\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn infographic illustrating the BPMN customer onboarding journey workflow, featuring start event, task boxes, decision gateways, parallel processes, and end event with swimlanes for Customer, System, and Operations teams, showing the complete process from application submission to account activation with thick outline sketch aesthetic\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83d\udcd0 \u7406\u89e3BPMN\u57fa\u790e<\/h2>\n<p>BPMN\u662f\u4e00\u7a2e\u7528\u65bc\u5728\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u4e2d\u6307\u5b9a\u696d\u52d9\u6d41\u7a0b\u7684\u5716\u5f62\u7b26\u865f\u3002\u5b83\u8a2d\u8a08\u70ba\u5373\u4f7f\u6c92\u6709\u6df1\u539a\u6280\u8853\u80cc\u666f\u7684\u696d\u52d9\u5206\u6790\u5e2b\u8207\u6280\u8853\u958b\u767c\u4eba\u54e1\u4e5f\u80fd\u7406\u89e3\u3002\u8a72\u6a19\u6e96\u5141\u8a31\u4ee5\u6a19\u6e96\u5316\u65b9\u5f0f\u8868\u793a\u6d41\u7a0b\u908f\u8f2f\u3001\u53c3\u8207\u8005\u8207\u8cc7\u6599\u6d41\u3002<\/p>\n<p>\u5728\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u60c5\u5883\u6642\uff0c\u76ee\u6a19\u4e0d\u50c5\u50c5\u662f\u756b\u51fa\u65b9\u6846\u8207\u7bad\u982d\uff0c\u66f4\u5728\u65bc\u6355\u6349\u6c7a\u7b56\u908f\u8f2f\u3001\u4efb\u52d9\u7684\u6642\u5e8f\u4ee5\u53ca\u4e0d\u540c\u90e8\u9580\u7684\u8cac\u4efb\u3002\u4e00\u500b\u69cb\u5efa\u826f\u597d\u7684\u6a21\u578b\uff0c\u53ef\u8b93\u5229\u76ca\u76f8\u95dc\u8005\u6a21\u64ec\u6d41\u7a0b\u3001\u8b58\u5225\u5ef6\u9072\u4e26\u8861\u91cf\u7e3e\u6548\u6307\u6a19\u3002<\/p>\n<p>\u672c\u6b21\u5efa\u6a21\u5de5\u4f5c\u7684\u95dc\u9375\u76ee\u6a19\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><strong>\u6e05\u6670\u6027\uff1a<\/strong> \u78ba\u4fdd\u6bcf\u4f4d\u53c3\u8207\u8005\u90fd\u6e05\u695a\u81ea\u5df1\u5728\u6d41\u7a0b\u4e2d\u7684\u89d2\u8272\u3002<\/li>\n<li><strong>\u5408\u898f\u6027\uff1a<\/strong> \u78ba\u8a8d\u76e3\u7ba1\u6aa2\u67e5\uff08\u5982KYC\u6216AML\uff09\u5df2\u5d4c\u5165\u6d41\u7a0b\u4e2d\u3002<\/li>\n<li><strong>\u6548\u7387\uff1a<\/strong> \u8b58\u5225\u53ef\u81ea\u52d5\u5316\u6216\u522a\u9664\u7684\u6b65\u9a5f\u3002<\/li>\n<li><strong>\u53ef\u64f4\u5c55\u6027\uff1a<\/strong> \u5efa\u7acb\u4e00\u500b\u80fd\u5728\u6d41\u91cf\u9ad8\u5cf0\u6642\u4ecd\u80fd\u6b63\u5e38\u904b\u4f5c\u7684\u6d41\u7a0b\uff0c\u4e0d\u6703\u5d29\u6f70\u3002<\/li>\n<\/ul>\n<h2>\ud83d\udee0 \u5ba2\u6236\u5165\u6703\u4e2d\u7684\u6838\u5fc3\u7b26\u865f<\/h2>\n<p>\u5728\u6df1\u5165\u63a2\u8a0e\u5177\u9ad4\u65c5\u7a0b\u4e4b\u524d\uff0c\u5fc5\u9808\u5148\u56de\u9867\u69cb\u5efa\u6a21\u578b\u6240\u4f7f\u7528\u7684\u57fa\u790e\u5143\u4ef6\u3002BPMN\u4f7f\u7528\u4e00\u7d44\u7279\u5b9a\u7684\u5f62\u72c0\u4f86\u8868\u793a\u4e0d\u540c\u985e\u578b\u7684\u5143\u7d20\u3002\u5728\u5165\u6703\u60c5\u5883\u4e2d\uff0c\u9019\u4e9b\u5143\u7d20\u4ee3\u8868\u5ba2\u6236\u3001\u7cfb\u7d71\u6216\u652f\u63f4\u5718\u968a\u6240\u57f7\u884c\u7684\u52d5\u4f5c\u3002<\/p>\n<h3>\u4e8b\u4ef6<\/h3>\n<p>\u4e8b\u4ef6\u662f\u6d41\u7a0b\u9032\u884c\u904e\u7a0b\u4e2d\u767c\u751f\u7684\u4e8b\u3002\u5b83\u5011\u4ee5\u5713\u5f62\u8868\u793a\u3002\u5728\u5165\u6703\u60c5\u5883\u4e2d\uff0c\u4e8b\u4ef6\u6703\u89f8\u767c\u52d5\u4f5c\u6216\u6a19\u793a\u5176\u5b8c\u6210\u3002<\/p>\n<ul>\n<li><strong>\u958b\u59cb\u4e8b\u4ef6\uff1a<\/strong>\u6a19\u793a\u5165\u6703\u65c5\u7a0b\u7684\u958b\u59cb\uff0c\u901a\u5e38\u5728\u7528\u6236\u63d0\u4ea4\u521d\u59cb\u7533\u8acb\u8868\u55ae\u6642\u89f8\u767c\u3002<\/li>\n<li><strong>\u4e2d\u9593\u4e8b\u4ef6\uff1a<\/strong>\u4ee3\u8868\u66ab\u505c\u6216\u7b49\u5f85\u3002\u4f8b\u5982\uff0c\u7b49\u5f85\u7528\u6236\u4e0a\u50b3\u6587\u4ef6\uff0c\u6216\u7b49\u5f85\u9280\u884c\u9a57\u8b49\u56de\u61c9\u3002<\/li>\n<li><strong>\u7d50\u675f\u4e8b\u4ef6\uff1a<\/strong>\u6a19\u793a\u5165\u6703\u6d41\u7a0b\u7684\u6210\u529f\u5b8c\u6210\uff0c\u6216\u56e0\u62d2\u7d55\u800c\u7d42\u6b62\u8acb\u6c42\u3002<\/li>\n<\/ul>\n<h3>\u6d3b\u52d5\uff08\u4efb\u52d9\uff09<\/h3>\n<p>\u4efb\u52d9\u662f\u5be6\u969b\u57f7\u884c\u7684\u5de5\u4f5c\u3002\u5728BPMN\u4e2d\uff0c\u5b83\u5011\u4ee5\u5713\u89d2\u77e9\u5f62\u5448\u73fe\u3002\u5b83\u5011\u4ee3\u8868\u5177\u6709\u8d77\u9ede\u8207\u7d42\u9ede\u7684\u5de5\u4f5c\u55ae\u5143\u3002<\/p>\n<ul>\n<li><strong>\u4f7f\u7528\u8005\u4efb\u52d9\uff1a<\/strong>\u7531\u4eba\u985e\u57f7\u884c\u7684\u5de5\u4f5c\u3002\u4f8b\u5982\uff0c\u5ba2\u6236\u586b\u5beb\u8868\u55ae\uff0c\u6216\u4ee3\u7406\u5be9\u6838\u8eab\u4efd\u8b49\u3002<\/li>\n<li><strong>\u670d\u52d9\u4efb\u52d9\uff1a<\/strong> \u7531IT\u7cfb\u7d71\u57f7\u884c\u7684\u5de5\u4f5c\u3002\u7bc4\u4f8b\u5305\u62ec\u6aa2\u67e5\u8cc7\u6599\u5eab\u6216\u767c\u9001\u96fb\u5b50\u90f5\u4ef6\u901a\u77e5\u3002<\/li>\n<li><strong> \u624b\u52d5\u4efb\u52d9\uff1a<\/strong> \u4e0d\u9700\u8981\u7279\u5b9a\u7cfb\u7d71\u6216\u4eba\u54e1\u57f7\u884c\u7684\u5de5\u4f5c\uff0c\u901a\u5e38\u70ba\u7269\u7406\u52d5\u4f5c\uff0c\u4f46\u5728\u6578\u4f4d\u5165\u8077\u6d41\u7a0b\u4e2d\u8f03\u70ba\u5c11\u898b\u3002<\/li>\n<\/ul>\n<h3> \u7db2\u95dc<\/h3>\n<p> \u7db2\u95dc\u63a7\u5236\u8def\u5f91\u7684\u5206\u53c9\u8207\u532f\u5408\u3002\u5b83\u5011\u662f\u83f1\u5f62\u7b26\u865f\uff0c\u6839\u64da\u689d\u4ef6\u6c7a\u5b9a\u6d41\u7a0b\u7684\u8d70\u5411\u3002<\/p>\n<ul>\n<li><strong> \u5c08\u5c6c\u7db2\u95dc\uff08XOR\uff09\uff1a<\/strong> \u50c5\u6703\u9078\u64c7\u4e00\u689d\u8def\u5f91\u3002\u4f8b\u5982\uff0c\u5982\u679c\u9a57\u8b49\u901a\u904e\uff0c\u5247\u524d\u5f80\u6b65\u9a5fA\uff1b\u82e5\u5931\u6557\uff0c\u5247\u524d\u5f80\u6b65\u9a5fB\u3002<\/li>\n<li><strong> \u5305\u542b\u7db2\u95dc\uff08OR\uff09\uff1a<\/strong> \u53ef\u6839\u64da\u689d\u4ef6\u540c\u6642\u9078\u64c7\u4e00\u689d\u6216\u591a\u689d\u8def\u5f91\u3002<\/li>\n<li><strong> \u5e73\u884c\u7db2\u95dc\uff08AND\uff09\uff1a<\/strong> \u6240\u6709\u5916\u51fa\u7684\u8def\u5f91\u6703\u540c\u6642\u9032\u884c\u3002\u9019\u5c0d\u65bc\u53ef\u540c\u6642\u767c\u751f\u7684\u4efb\u52d9\u975e\u5e38\u6709\u7528\uff0c\u4f8b\u5982\u767c\u9001\u6b61\u8fce\u96fb\u5b50\u90f5\u4ef6\u548c\u5efa\u7acb\u4f7f\u7528\u8005\u8cc7\u6599\u3002<\/li>\n<\/ul>\n<h3> \u9023\u63a5\u5668<\/h3>\n<p> \u9023\u63a5\u5668\u5c07\u5404\u500b\u5143\u7d20\u9023\u7d50\u8d77\u4f86\u3002<\/p>\n<ul>\n<li><strong> \u5e8f\u5217\u6d41\uff1a<\/strong> \u8868\u793a\u4efb\u52d9\u7684\u9806\u5e8f\uff08\u5be6\u7dda\u52a0\u7bad\u982d\uff09\u3002<\/li>\n<li><strong> \u8a0a\u606f\u6d41\uff1a<\/strong> \u8868\u793a\u4e0d\u540c\u6c60\u6216\u53c3\u8207\u8005\u4e4b\u9593\u7684\u6e9d\u901a\uff08\u865b\u7dda\uff09\u3002<\/li>\n<li><strong> \u95dc\u806f\uff1a<\/strong> \u5c07\u67d0\u500b\u5be6\u9ad4\uff08\u4f8b\u5982\u6587\u4ef6\u6216\u6587\u5b57\uff09\u9023\u7d50\u81f3\u7279\u5b9a\u4efb\u52d9\u3002<\/li>\n<\/ul>\n<h2>\ud83d\udcca \u53c3\u8003\u8868\uff1a\u5165\u8077\u6d41\u7a0b\u7528\u7684BPMN\u7b26\u865f<\/h2>\n<p>\u4e0b\u8868\u7e3d\u7d50\u4e86\u5728\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u6d41\u7a0b\u6642\u6700\u5e38\u9047\u5230\u7684\u7b26\u865f\u3002<\/p>\n<table border=\"1\" cellpadding=\"8\" cellspacing=\"0\" style=\"border-collapse: collapse; width: 100%;\">\n<tr>\n<th>\u7b26\u865f\u5f62\u72c0<\/th>\n<th>\u5143\u7d20\u540d\u7a31<\/th>\n<th>\u5165\u8077\u7bc4\u4f8b<\/th>\n<\/tr>\n<tr>\n<td>\u5713\u5f62\uff08\u7c97\u7dda\uff09<\/td>\n<td>\u958b\u59cb\u4e8b\u4ef6<\/td>\n<td>\u5ba2\u6236\u9ede\u64ca\u300c\u63d0\u4ea4\u7533\u8acb\u300d<\/td>\n<\/tr>\n<tr>\n<td>\u5713\u5f62\uff08\u96d9\u7dda\uff09<\/td>\n<td>\u7d50\u675f\u4e8b\u4ef6<\/td>\n<td>\u5e33\u6236\u5df2\u555f\u7528\u4e14\u5df2\u767c\u9001\u6b61\u8fce\u90f5\u4ef6<\/td>\n<\/tr>\n<tr>\n<td>\u5713\u89d2\u77e9\u5f62<\/td>\n<td>\u4efb\u52d9<\/td>\n<td>\u9a57\u8b49\u8eab\u4efd\u6587\u4ef6<\/td>\n<\/tr>\n<tr>\n<td>\u83f1\u5f62<\/td>\n<td>\u7db2\u95dc<\/td>\n<td>\u8eab\u4efd\u8b49\u662f\u5426\u6709\u6548\uff1f<\/td>\n<\/tr>\n<tr>\n<td>\u5e36\u5716\u793a\u7684\u5713\u5f62<\/td>\n<td>\u4e2d\u9593\u4e8b\u4ef6<\/td>\n<td>\u8a08\u6642\u5668\uff1a\u7b49\u5f8524\u5c0f\u6642\u4ee5\u7372\u53d6\u56de\u61c9<\/td>\n<\/tr>\n<tr>\n<td>\u865b\u7dda<\/td>\n<td>\u8a0a\u606f\u6d41<\/td>\n<td>\u8acb\u6c42\u5df2\u767c\u9001\u81f3\u7b2c\u4e09\u65b9\u63d0\u4f9b\u8005<\/td>\n<\/tr>\n<tr>\n<td>U\u5f62<\/td>\n<td>\u5b50\u6d41\u7a0b<\/td>\n<td>\u80cc\u666f\u8abf\u67e5\u7a0b\u5e8f<\/td>\n<\/tr>\n<\/table>\n<h2>\ud83d\uddfa \u5b9a\u7fa9\u6d41\u7a0b\u7bc4\u570d<\/h2>\n<p>\u7e6a\u88fd\u5716\u8868\u4e4b\u524d\uff0c\u60a8\u5fc5\u9808\u5b9a\u7fa9\u6d41\u7a0b\u7684\u908a\u754c\u3002\u5982\u679c\u5305\u542b\u6bcf\u4e00\u9805\u7d30\u7bc0\uff0c\u5165\u8077\u65c5\u7a0b\u901a\u5e38\u592a\u5927\uff0c\u7121\u6cd5\u5728\u55ae\u4e00\u5716\u8868\u4e2d\u5efa\u6a21\u3002\u6700\u597d\u5b9a\u7fa9\u4e3b\u8981\u6d41\u7a0b\uff0c\u4e26\u5c0d\u8907\u96dc\u6bb5\u843d\u4f7f\u7528\u5b50\u6d41\u7a0b\u3002<\/p>\n<p><strong>\u8d77\u9ede\uff1a<\/strong>\u6d41\u7a0b\u5728\u6f5b\u5728\u5ba2\u6236\u65bc\u6578\u4f4d\u5e73\u53f0\u555f\u52d5\u8a3b\u518a\u6642\u958b\u59cb\u3002<\/p>\n<p><strong>\u7d42\u9ede\uff1a<\/strong>\u7576\u5ba2\u6236\u5b8c\u5168\u53d6\u5f97\u670d\u52d9\u5b58\u53d6\u6b0a\u4e26\u6536\u5230\u78ba\u8a8d\u6642\uff0c\u6d41\u7a0b\u7d50\u675f\u3002<\/p>\n<p><strong>\u6392\u9664\u9805\u76ee\uff1a<\/strong>\u7533\u8acb\u524d\u7684\u884c\u92b7\u6d3b\u52d5\u88ab\u6392\u9664\u3002\u5165\u8077\u5f8c\u7684\u652f\u63f4\u5de5\u55ae\u4e5f\u88ab\u6392\u9664\u3002\u9019\u53ef\u78ba\u4fdd\u6a21\u578b\u5c08\u6ce8\u65bc\u7372\u5ba2\u968e\u6bb5\u3002<\/p>\n<h2>\ud83d\udd04 \u5206\u6b65\u6d41\u7a0b\u5efa\u6a21<\/h2>\n<p>\u73fe\u5728\uff0c\u8b93\u6211\u5011\u69cb\u5efa\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u7684\u6d41\u7a0b\u3002\u6211\u5011\u5c07\u908f\u8f2f\u5730\u5f9e\u521d\u59cb\u89f8\u767c\u9ede\u79fb\u52d5\u5230\u6700\u7d42\u72c0\u614b\u3002<\/p>\n<h3>1. \u89f8\u767c\u4e8b\u4ef6\u8207\u521d\u59cb\u8cc7\u6599\u8f38\u5165<\/h3>\n<p>\u6d41\u7a0b\u5f9e\u4e00\u500b<strong>\u958b\u59cb\u4e8b\u4ef6<\/strong>\u958b\u59cb\u3002\u9019\u662f\u7531\u521d\u59cb\u7533\u8acb\u8868\u55ae\u7684\u63d0\u4ea4\u6240\u89f8\u767c\u3002\u7dca\u63a5\u5176\u5f8c\u7684\u662f<strong>\u670d\u52d9\u4efb\u52d9<\/strong> \u7cfb\u7d71\u6703\u9a57\u8b49\u8f38\u5165\u8cc7\u6599\u7684\u683c\u5f0f\u3002\u9019\u5305\u62ec\u6aa2\u67e5\u96fb\u5b50\u90f5\u4ef6\u683c\u5f0f\u662f\u5426\u6709\u6548\u3001\u5bc6\u78bc\u5f37\u5ea6\u4ee5\u53ca\u96fb\u8a71\u865f\u78bc\u7d50\u69cb\u3002<\/p>\n<p>\u8cc7\u6599\u9a57\u8b49\u901a\u904e\u5f8c\uff0c\u7cfb\u7d71\u6703\u5efa\u7acb\u4e00\u500b\u552f\u4e00\u7684\u7533\u8acb\u7de8\u865f\u3002\u6b64\u7de8\u865f\u6703\u8207\u6240\u6709\u5f8c\u7e8c\u4efb\u52d9\u95dc\u806f\uff0c\u4ee5\u78ba\u4fdd\u8cc7\u6599\u5b8c\u6574\u6027\u3002<\/p>\n<h3>2. \u6587\u4ef6\u6536\u96c6\u8207\u63d0\u4ea4<\/h3>\n<p>\u63a5\u4e0b\u4f86\u7684\u968e\u6bb5\u662f\u6536\u96c6\u5fc5\u8981\u7684\u6587\u4ef6\u3002\u9019\u901a\u5e38\u662f\u4e00\u500b<strong>\u4f7f\u7528\u8005\u4efb\u52d9<\/strong>\u6307\u6d3e\u7d66\u5ba2\u6236\u3002\u5ba2\u6236\u5fc5\u9808\u4e0a\u50b3\u8eab\u4efd\u8b49\u660e\u6587\u4ef6\uff08\u4f8b\u5982\u8b77\u7167\u3001\u99d5\u99db\u57f7\u7167\uff09\u4ee5\u53ca\u5730\u5740\u8b49\u660e\u3002<\/p>\n<p>\u4e00\u500b<strong>\u8a08\u6642\u5668\u4e2d\u9593\u4e8b\u4ef6<\/strong>\u61c9\u5728\u6b64\u8655\u9644\u52a0\u3002\u5982\u679c\u5ba2\u6236\u572848\u5c0f\u6642\u5167\u672a\u4e0a\u50b3\u6587\u4ef6\uff0c\u6d41\u7a0b\u53ef\u80fd\u6703\u9032\u5165\u63d0\u9192\u5e8f\u5217\uff0c\u6216\u66ab\u505c\u7533\u8acb\u4ee5\u7bc0\u7701\u8cc7\u6e90\u3002<\/p>\n<h3>3. \u81ea\u52d5\u9a57\u8b49<\/h3>\n<p>\u6587\u4ef6\u4e0a\u50b3\u5f8c\uff0c\u6d41\u7a0b\u6703\u8f49\u81f3\u81ea\u52d5\u9a57\u8b49\u670d\u52d9\u3002\u9019\u662f\u4e00\u500b<strong>\u670d\u52d9\u4efb\u52d9<\/strong>\u3002\u7cfb\u7d71\u6703\u8207\u5916\u90e8\u8cc7\u6599\u5eab\u4e92\u52d5\uff0c\u4ee5\u9a57\u8b49\u6240\u63d0\u4f9b\u8eab\u4efd\u8b49\u4ef6\u7684\u771f\u5be6\u6027\u3002\u9019\u4e00\u6b65\u5c0d\u65bc\u6cd5\u898f\u5408\u898f\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n<p>\u6b64\u4efb\u52d9\u901a\u5e38\u6d89\u53ca\u4e00\u500b<strong>\u5305\u542b\u9598\u9053<\/strong>\u3002\u7cfb\u7d71\u6703\u6aa2\u67e5\u591a\u9805\u6a19\u6e96\u3002\u5982\u679c\u6587\u4ef6\u53ef\u8b80\u4e14\u8cc7\u6599\u8207\u8868\u55ae\u76f8\u7b26\uff0c\u6d41\u7a0b\u5c07\u7e7c\u7e8c\u3002\u5982\u679c\u6587\u4ef6\u6a21\u7cca\u6216\u8cc7\u6599\u4e0d\u7b26\uff0c\u6d41\u7a0b\u5c07\u8f49\u5411\u4eba\u5de5\u5be9\u6838\u968a\u5217\u3002<\/p>\n<h3>4. \u6c7a\u7b56\u8207\u6279\u51c6<\/h3>\n<p>\u9019\u6b63\u662f\u908f\u8f2f\u81f3\u95dc\u91cd\u8981\u7684\u74b0\u7bc0\u3002\u4e00\u500b<strong>\u6392\u4ed6\u9598\u9053<\/strong>\u6703\u6839\u64da\u9a57\u8b49\u7d50\u679c\u6c7a\u5b9a\u4e0b\u4e00\u6b65\u7684\u8def\u5f91\u3002<\/p>\n<ul>\n<li><strong>\u8def\u5f91 A\uff08\u6838\u51c6\uff09\uff1a<\/strong> \u7cfb\u7d71\u5c07\u9032\u5165\u5e33\u6236\u5efa\u7acb\u6d41\u7a0b\u3002<\/li>\n<li><strong>\u8def\u5f91 B\uff08\u62d2\u7d55\uff09\uff1a<\/strong> \u7cfb\u7d71\u6703\u901a\u77e5\u5ba2\u6236\u62d2\u7d55\u539f\u56e0\uff0c\u4e26\u95dc\u9589\u6d41\u7a0b\u3002<\/li>\n<li><strong>\u8def\u5f91 C\uff08\u4eba\u5de5\u5be9\u6838\uff09\uff1a<\/strong> \u6b64\u6848\u4ef6\u5c07\u6307\u6d3e\u7d66\u5408\u898f\u5b98\u9032\u884c\u4eba\u5de5\u5be9\u6838\u3002<\/li>\n<\/ul>\n<p>\u5982\u679c\u6d41\u7a0b\u9032\u5165\u8def\u5f91 C\uff0c\u5247\u6703\u6307\u6d3e\u4e00\u500b<strong>\u4f7f\u7528\u8005\u4efb\u52d9<\/strong>\u7d66\u5408\u898f\u5718\u968a\u3002\u4ed6\u5011\u53ef\u9078\u64c7\u6838\u51c6\u3001\u62d2\u7d55\u6216\u8981\u6c42\u63d0\u4f9b\u66f4\u591a\u8cc7\u8a0a\u3002\u82e5\u8981\u6c42\u88dc\u5145\u8cc7\u8a0a\uff0c\u6d41\u7a0b\u5c07\u8ff4\u5708\u8fd4\u56de\u5ba2\u6236\u4efb\u52d9\uff0c\u5f62\u6210\u53cd\u994b\u8ff4\u8def\u3002<\/p>\n<h3>5. \u5e33\u6236\u914d\u7f6e<\/h3>\n<p>\u4e00\u65e6\u7372\u5f97\u6279\u51c6\uff0c\u6d41\u7a0b\u4fbf\u9032\u5165\u914d\u7f6e\u968e\u6bb5\u3002\u9019\u901a\u5e38\u662f\u4e00\u500b<strong>\u4e26\u884c\u9598\u9580<\/strong>\u3002\u5169\u500b\u6216\u591a\u500b\u4efb\u52d9\u53ef\u4ee5\u540c\u6642\u9032\u884c\u4ee5\u7bc0\u7701\u6642\u9593\u3002<\/p>\n<ul>\n<li><strong>\u4efb\u52d9 1\uff1a<\/strong>\u5728\u4e3b\u8cc7\u6599\u5eab\u4e2d\u5efa\u7acb\u4f7f\u7528\u8005\u8cc7\u6599\u6a94\u3002<\/li>\n<li><strong>\u4efb\u52d9 2\uff1a<\/strong>\u7522\u751f\u5b89\u5168\u91d1\u9470\u6216 API \u91d1\u9470\u3002<\/li>\n<li><strong>\u4efb\u52d9 3\uff1a<\/strong>\u767c\u9001\u6b61\u8fce\u90f5\u4ef6\u3002<\/li>\n<\/ul>\n<p>\u9019\u4e9b\u4e26\u884c\u4efb\u52d9\u5b8c\u6210\u5f8c\uff0c\u6d41\u7a0b\u8def\u5f91\u6703\u532f\u805a\u65bc\u4e00\u500b<strong>\u4e26\u884c\u5408\u4f75\u9598\u9580<\/strong>\u3002\u9019\u78ba\u4fdd\u5ba2\u6236\u5728\u5e33\u6236\u5be6\u969b\u5b8c\u6210\u914d\u7f6e\u524d\u4e0d\u6703\u6536\u5230\u300c\u6b61\u8fce\u300d\u8a0a\u606f\u3002<\/p>\n<h3>6. \u6700\u7d42\u78ba\u8a8d\u8207\u4ea4\u63a5<\/h3>\n<p>\u6700\u5f8c\u4e00\u6b65\u6d89\u53ca\u4e00\u500b<strong>\u7d50\u675f\u4e8b\u4ef6<\/strong>\u3002\u5ba2\u6236\u6703\u6536\u5230\u5e33\u6236\u555f\u7528\u7684\u78ba\u8a8d\u8a0a\u606f\u3002\u540c\u6642\uff0c\u6d41\u7a0b\u6703\u89f8\u767c\u901a\u77e5\u7d66\u5ba2\u6236\u6210\u529f\u5718\u968a\uff0c\u6a19\u793a\u5165\u9580\u6d41\u7a0b\u5df2\u5b8c\u6210\uff0c\u4e26\u628a\u4ea4\u63a5\u7d66\u4fdd\u7559\u968e\u6bb5\u4f5c\u70ba\u4e0b\u4e00\u6b65\u3002<\/p>\n<h2>\ud83c\udfca \u6cf3\u9053\u8207\u53c3\u8207\u8005<\/h2>\n<p>\u70ba\u4e86\u4f7f\u6a21\u578b\u6613\u65bc\u95b1\u8b80\uff0c\u5c07\u4efb\u52d9\u7d44\u7e54\u6210\u6cf3\u9053\u81f3\u95dc\u91cd\u8981\u3002\u6cf3\u9053\uff08\u6216\u7a31\u70ba\u6c60\/\u5340\u6bb5\uff09\u6839\u64da\u8ca0\u8cac\u4efb\u52d9\u7684\u53c3\u8207\u8005\u4f86\u5206\u7d44\u3002\u5728\u6a19\u6e96\u7684\u5165\u9580\u6a21\u578b\u4e2d\uff0c\u901a\u5e38\u6703\u770b\u5230\u4e09\u500b\u4e3b\u8981\u6cf3\u9053\u3002<\/p>\n<table border=\"1\" cellpadding=\"8\" cellspacing=\"0\" style=\"border-collapse: collapse; width: 100%;\">\n<tr>\n<th>\u6cf3\u9053<\/th>\n<th>\u8cac\u4efb<\/th>\n<th>\u7bc4\u4f8b\u4efb\u52d9<\/th>\n<\/tr>\n<tr>\n<td><strong>\u5ba2\u6236<\/strong><\/td>\n<td>\u555f\u52d5\u4e26\u63d0\u4f9b\u8cc7\u6599<\/td>\n<td>\u586b\u5beb\u8868\u55ae\u3001\u4e0a\u50b3\u8eab\u4efd\u8b49\u660e\u3001\u9ede\u64ca\u78ba\u8a8d<\/td>\n<\/tr>\n<tr>\n<td><strong>\u7cfb\u7d71 \/ \u8cc7\u8a0a\u6280\u8853<\/strong><\/td>\n<td>\u9a57\u8b49\u8207\u81ea\u52d5\u5316<\/td>\n<td>\u6aa2\u67e5\u683c\u5f0f\u3001\u9a57\u8b49\u8cc7\u6599\u5eab\u3001\u767c\u9001\u90f5\u4ef6<\/td>\n<\/tr>\n<tr>\n<td><strong>\u71df\u904b \/ \u884c\u653f<\/strong><\/td>\n<td>\u4eba\u5de5\u5be9\u6838\u8207\u7570\u5e38\u8655\u7406<\/td>\n<td>\u5be9\u6838\u6a19\u8a18\u7684\u8eab\u4efd\u8b49\u660e\u3001\u624b\u52d5\u6279\u51c6<\/td>\n<\/tr>\n<\/table>\n<p>\u4f7f\u7528\u6cf3\u9053\u53ef\u907f\u514d\u6b67\u7fa9\u3002\u5982\u679c\u67d0\u9805\u4efb\u52d9\u51fa\u73fe\u5728\u300c\u7cfb\u7d71\u300d\u6cf3\u9053\u4e2d\uff0c\u5c31\u4e0d\u61c9\u9700\u8981\u4eba\u5de5\u5e72\u9810\u3002\u5982\u679c\u67d0\u9805\u4efb\u52d9\u51fa\u73fe\u5728\u300c\u5ba2\u6236\u300d\u6cf3\u9053\u4e2d\uff0c\u5c31\u61c9\u8a72\u662f\u5ba2\u6236\u57f7\u884c\u7684\u64cd\u4f5c\u3002\u9019\u7a2e\u5340\u5206\u6709\u52a9\u65bc\u5c07\u6210\u672c\u548c\u670d\u52d9\u6c34\u5e73\u5354\u8b70\uff08SLA\uff09\u5206\u914d\u7d66\u6d41\u7a0b\u7684\u7279\u5b9a\u90e8\u5206\u3002<\/p>\n<h2>\u26a0 \u8655\u7406\u4f8b\u5916\u60c5\u6cc1\u8207\u932f\u8aa4<\/h2>\n<p>\u4e00\u500b\u7a69\u5065\u7684\u6d41\u7a0b\u6a21\u578b\u61c9\u8003\u616e\u53ef\u80fd\u51fa\u932f\u7684\u60c5\u6cc1\u3002\u5728\u5ba2\u6236\u5165\u8077\u6d41\u7a0b\u4e2d\uff0c\u932f\u8aa4\u5f88\u5e38\u898b\u3002\u6280\u8853\u6545\u969c\u3001\u88ab\u62d2\u7d55\u7684\u6587\u4ef6\u6216\u907a\u6f0f\u7684\u8cc7\u8a0a\u90fd\u53ef\u80fd\u5c0e\u81f4\u6d41\u7a0b\u505c\u6eef\u3002<\/p>\n<h3>\u932f\u8aa4\u6d41\u7a0b<\/h3>\n<p>BPMN \u5141\u8a31\u5b9a\u7fa9<strong>\u932f\u8aa4\u4e8b\u4ef6<\/strong>\u3002\u5982\u679c\u670d\u52d9\u4efb\u52d9\u5931\u6557\uff08\u4f8b\u5982\u5916\u90e8\u8cc7\u6599\u5eab\u96e2\u7dda\uff09\uff0c\u932f\u8aa4\u6d41\u7a0b\u53ef\u7acb\u5373\u6355\u6349\u6b64\u60c5\u6cc1\u3002\u800c\u4e0d\u662f\u8b93\u6d41\u7a0b\u5361\u4f4f\uff0c\u932f\u8aa4\u6d41\u7a0b\u53ef\u89f8\u767c\u91cd\u8a66\u6a5f\u5236\u6216\u901a\u77e5\u6280\u8853\u652f\u63f4\u5718\u968a\u3002<\/p>\n<h3>\u88dc\u511f<\/h3>\n<p>\u5728\u67d0\u4e9b\u60c5\u6cc1\u4e0b\uff0c\u5982\u679c\u67d0\u4e00\u6b65\u9a5f\u5df2\u5b8c\u6210\uff0c\u4f46\u5f8c\u4f86\u767c\u73fe\u7121\u6548\uff0c\u6d41\u7a0b\u53ef\u80fd\u9700\u8981\u300c\u64a4\u92b7\u300d\u5148\u524d\u7684\u6b65\u9a5f\u3002\u9019\u7a31\u70ba\u88dc\u511f\u3002\u4f8b\u5982\uff0c\u5982\u679c\u7528\u6236\u5e33\u6236\u5df2\u5efa\u7acb\uff0c\u4f46\u5f8c\u7e8c\u4fe1\u7528\u5be9\u6838\u5931\u6557\uff0c\u88dc\u511f\u64cd\u4f5c\u5c31\u662f\u522a\u9664\u8a72\u5e33\u6236\u4e26\u901a\u77e5\u7528\u6236\u3002<\/p>\n<h3>\u903e\u6642<\/h3>\n<p>\u903e\u6642\u5c0d\u65bc\u5165\u8077\u6d41\u7a0b\u81f3\u95dc\u91cd\u8981\u3002\u5982\u679c\u5ba2\u6236\u82b1\u8cbb\u904e\u9577\u6642\u9593\u9a57\u8b49\u5176\u96fb\u8a71\u865f\u78bc\uff0c\u7533\u8acb\u61c9\u88ab\u6b78\u6a94\u3002\u4e00\u500b<strong>\u8a08\u6642\u5668\u4e2d\u9593\u4e8b\u4ef6<\/strong>\u653e\u7f6e\u5728\u5e8f\u5217\u6d41\u4e0a\u53ef\u76e3\u63a7\u6b64\u6642\u9593\u9577\u5ea6\u3002\u5982\u679c\u6642\u9593\u5230\u671f\uff0c\u6d41\u7a0b\u5c07\u8f49\u81f3\u300c\u6b78\u6a94\u7533\u8acb\u300d\u4efb\u52d9\u3002<\/p>\n<h2>\ud83d\udcc8 \u6e05\u6670\u5ea6\u7684\u6700\u4f73\u5be6\u52d9<\/h2>\n<p>\u5efa\u7acb\u6a21\u578b\u662f\u4e00\u56de\u4e8b\uff1b\u4f7f\u5176\u53ef\u7dad\u8b77\u662f\u53e6\u4e00\u56de\u4e8b\u3002\u9075\u5faa\u4ee5\u4e0b\u6307\u5357\uff0c\u4ee5\u78ba\u4fdd\u60a8\u7684 BPMN \u5716\u8868\u80fd\u9577\u671f\u4fdd\u6301\u5be6\u7528\u6027\u3002<\/p>\n<ul>\n<li><strong>\u4fdd\u6301\u5c64\u7d1a\u5206\u96e2\uff1a<\/strong>\u4e0d\u8981\u5c07\u61c9\u7528\u7a0b\u5f0f\u4e2d\u7684\u6bcf\u4e00\u9805\u9ede\u64ca\u90fd\u653e\u5165\u540c\u4e00\u5f35\u5716\u8868\u4e2d\u3002\u4f7f\u7528\u5b50\u6d41\u7a0b\u4f86\u5c01\u88dd\u8907\u96dc\u908f\u8f2f\u3002\u4f8b\u5982\uff0c\u300c\u8eab\u4efd\u9a57\u8b49\u300d\u6b65\u9a5f\u53ef\u4f5c\u70ba\u6536\u8d77\u7684\u5b50\u6d41\u7a0b\uff0c\u5305\u542b\u5176\u81ea\u8eab\u7684\u8a73\u7d30\u6d41\u7a0b\u3002<\/li>\n<li><strong>\u4f7f\u7528\u660e\u78ba\u547d\u540d\uff1a<\/strong>\u907f\u514d\u4f7f\u7528\u7e2e\u5beb\u3002\u61c9\u4f7f\u7528\u300c\u9a57\u8b49\u8eab\u4efd\u300d\u800c\u975e\u300c\u9a57\u8b49 ID\u300d\u3002\u9019\u53ef\u78ba\u4fdd\u975e\u6280\u8853\u76f8\u95dc\u7684\u5229\u5bb3\u95dc\u4fc2\u4eba\u7406\u89e3\u8a72\u6a21\u578b\u3002<\/li>\n<li><strong>\u9650\u5236\u7db2\u95dc\u6578\u91cf\uff1a<\/strong>\u904e\u591a\u7684\u7db2\u95dc\u6703\u8b93\u5716\u8868\u770b\u8d77\u4f86\u50cf\u8ff7\u5bae\u3002\u8a66\u8457\u6574\u5408\u6c7a\u7b56\u9ede\u3002\u5982\u679c\u4e00\u500b\u7db2\u95dc\u6709\u8d85\u904e\u4e09\u500b\u6d41\u51fa\u8def\u5f91\uff0c\u61c9\u8003\u616e\u5c07\u5176\u62c6\u5206\u3002<\/li>\n<li><strong>\u4e00\u81f4\u7684\u984f\u8272\u7de8\u78bc\uff1a<\/strong>\u96d6\u7136 BPMN \u662f\u6a19\u6e96\uff0c\u4f46\u70ba\u6cf3\u9053\u6216\u7279\u5b9a\u4e8b\u4ef6\u985e\u578b\uff08\u5982\u932f\u8aa4\uff09\u4f7f\u7528\u4e00\u81f4\u7684\u984f\u8272\u53ef\u52a0\u5feb\u95b1\u8b80\u901f\u5ea6\u3002<\/li>\n<li><strong>\u8a18\u9304\u5047\u8a2d\uff1a<\/strong>\u5728\u5716\u8868\u4e2d\u52a0\u5165\u6587\u5b57\u8a3b\u89e3\uff0c\u89e3\u91cb\u4efb\u4f55\u4e0d\u7acb\u5373\u660e\u986f\u7684\u696d\u52d9\u898f\u5247\u3002\u4f8b\u5982\uff1a\u300c\u6279\u51c6\u9700\u8981\u7d93\u7406\u7d1a\u5225\u7684\u5b58\u53d6\u6b0a\u9650\u3002\u300d<\/li>\n<\/ul>\n<h2>\ud83d\udd0d \u5be9\u67e5\u8207\u512a\u5316<\/h2>\n<p>\u6a21\u578b\u8349\u5716\u5b8c\u6210\u5f8c\uff0c\u5fc5\u9808\u9032\u884c\u5be9\u67e5\u3002\u9019\u4e0d\u662f\u4e00\u6b21\u6027\u7684\u6d3b\u52d5\u3002\u696d\u52d9\u6d41\u7a0b\u6703\u6301\u7e8c\u6f14\u8b8a\uff0c\u65b0\u6cd5\u898f\u6703\u9678\u7e8c\u51fa\u53f0\uff0c\u6280\u8853\u4e5f\u6703\u4e0d\u65b7\u8b8a\u66f4\u3002<\/p>\n<h3>\u9a57\u8b49\u6b65\u9a5f<\/h3>\n<p>\u8207\u5be6\u969b\u57f7\u884c\u4efb\u52d9\u7684\u4eba\u9032\u884c\u8d70\u67e5\u3002\u8a62\u554f\u4ed6\u5011\u6a21\u578b\u662f\u5426\u7b26\u5408\u4ed6\u5011\u7684\u5be6\u969b\u60c5\u6cc1\u3002\u901a\u5e38\uff0c\u6587\u4ef6\u5316\u7684\u6d41\u7a0b\u8207\u5be6\u969b\u6d41\u7a0b\u5b58\u5728\u5dee\u7570\u3002\u9019\u500b\u5dee\u8ddd\u6b63\u662f\u6548\u7387\u4f4e\u4e0b\u7684\u85cf\u8eab\u4e4b\u8655\u3002<\/p>\n<h3>\u6307\u6a19\u8207\u95dc\u9375\u7e3e\u6548\u6307\u6a19\uff08KPI\uff09<\/h3>\n<p>\u5c07\u95dc\u9375\u7e3e\u6548\u6307\u6a19\u5d4c\u5165\u6a21\u578b\u4e2d\u3002\u60a8\u53ef\u4ee5\u6a19\u8a18\u7279\u5b9a\u4efb\u52d9\uff0c\u4ee5\u8ffd\u8e64\u5176\u8017\u6642\u3002\u4f8b\u5982\uff0c\u201c\u4eba\u5de5\u5be9\u6838\u201d\u4efb\u52d9\u7684\u76ee\u6a19\u8017\u6642\u61c9\u70ba4\u5c0f\u6642\u3002\u5982\u679c\u6a21\u578b\u986f\u793a\u5e73\u5747\u8017\u6642\u70ba24\u5c0f\u6642\uff0c\u5247\u53ef\u8b58\u5225\u51fa\u74f6\u9838\u6240\u5728\u3002<\/p>\n<h3>\u7248\u672c\u63a7\u5236<\/h3>\n<p>\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u6b21\u8b8a\u66f4\u90fd\u61c9\u9032\u884c\u7248\u672c\u63a7\u5236\u3002\u7576\u60a8\u4fee\u6539\u5165\u8077\u6d41\u7a0b\u6642\uff0c\u8acb\u78ba\u4fdd\u820a\u7248\u672c\u5df2\u88ab\u6b78\u6a94\u3002\u9019\u5c0d\u65bc\u5be9\u8a08\u81f3\u95dc\u91cd\u8981\u3002\u5982\u679c\u5ba2\u6236\u5c31\u67d0\u4e00\u5929\u57f7\u884c\u7684\u7279\u5b9a\u64cd\u4f5c\u63d0\u51fa\u6295\u8a34\uff0c\u60a8\u9700\u8981\u77e5\u9053\u7576\u6642\u6b63\u5728\u4f7f\u7528\u7684\u6d41\u7a0b\u7248\u672c\u662f\u54ea\u4e00\u500b\u3002<\/p>\n<h2>\ud83c\udfaf \u6a19\u6e96\u5316\u7684\u50f9\u503c<\/h2>\n<p>\u63a1\u7528\u5982BPMN\u4e4b\u985e\u7684\u6a19\u6e96\u7b26\u865f\uff0c\u5176\u50f9\u503c\u4e0d\u50c5\u50c5\u5728\u65bc\u7e6a\u88fd\u5716\u5f62\u3002\u5b83\u9084\u80fd\u5efa\u7acb\u4e00\u7a2e\u5171\u901a\u7684\u8853\u8a9e\u9ad4\u7cfb\u3002<\/p>\n<ul>\n<li><strong>\u6e9d\u901a\uff1a<\/strong>\u958b\u767c\u4eba\u54e1\u8207\u696d\u52d9\u5206\u6790\u5e2b\u4f7f\u7528\u76f8\u540c\u7684\u8a9e\u8a00\u3002<\/li>\n<li><strong>\u81ea\u52d5\u5316\uff1a<\/strong> \u6a19\u6e96\u5316\u7684\u6a21\u578b\u901a\u5e38\u53ef\u76f4\u63a5\u8f49\u63db\u70ba\u53ef\u57f7\u884c\u7684\u5de5\u4f5c\u6d41\u7a0b\u4ee3\u78bc\u3002<\/li>\n<li><strong>\u57f9\u8a13\uff1a<\/strong> \u65b0\u9032\u54e1\u5de5\u53ef\u5728\u958b\u59cb\u5de5\u4f5c\u524d\u900f\u904e\u95b1\u8b80\u5716\u793a\u4f86\u7406\u89e3\u5de5\u4f5c\u6d41\u7a0b\u908f\u8f2f\u3002<\/li>\n<li><strong>\u512a\u5316\uff1a<\/strong> \u512a\u5316\u8996\u89ba\u5316\u5448\u73fe\u6bd4\u512a\u5316\u66f8\u9762\u653f\u7b56\u6587\u4ef6\u66f4\u5bb9\u6613\u3002<\/li>\n<\/ul>\n<p>\u900f\u904e\u9075\u5faa\u6b64\u64cd\u4f5c\u6307\u5357\uff0c\u60a8\u5c07\u5efa\u7acb\u4e00\u500b\u900f\u660e\u3001\u9ad8\u6548\u4e14\u53ef\u64f4\u5c55\u7684\u6d41\u7a0b\u57fa\u790e\u3002\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u662f\u9577\u671f\u7559\u5b58\u7684\u9580\u6236\u3002\u6b63\u78ba\u5efa\u6a21\u53ef\u78ba\u4fdd\u6b64\u9580\u6236\u59cb\u7d42\u655e\u958b\u4e14\u6b61\u8fce\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7576\u7d44\u7e54\u7684\u904b\u71df\u6d41\u7a0b\u6e05\u6670\u3001\u9ad8\u6548\u4e14\u6a19\u6e96\u5316\u6642\uff0c\u4fbf<\/p>\n","protected":false},"author":1,"featured_media":10821,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b","_yoast_wpseo_metadesc":"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002","footnotes":""},"categories":[9],"tags":[111,113],"class_list":["post-10820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn","tag-academic","tag-bpmn"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b<\/title>\n<meta name=\"description\" content=\"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\" \/>\n<meta property=\"og:description\" content=\"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\" \/>\n<meta property=\"og:site_name\" content=\"IT \u89c0\u5bdf\u8005\u96a8\u7b46 - \u8cc7\u8a0a\u79d1\u6280\u535a\u5ba2\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-11T00:45:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1664\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@vpadmin\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"vpadmin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\"},\"headline\":\"\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\u5c0e\u89bd\uff1a\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b\",\"datePublished\":\"2026-04-11T00:45:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\"},\"wordCount\":28,\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\",\"keywords\":[\"academic\",\"bpmn\"],\"articleSection\":[\"BPMN\"],\"inLanguage\":\"zh-TW\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\",\"url\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\",\"name\":\"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\",\"datePublished\":\"2026-04-11T00:45:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\"},\"description\":\"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#breadcrumb\"},\"inLanguage\":\"zh-TW\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage\",\"url\":\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\",\"contentUrl\":\"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg\",\"width\":1664,\"height\":928},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cybermedian.com\/tw\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\u5c0e\u89bd\uff1a\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#website\",\"url\":\"https:\/\/www.cybermedian.com\/tw\/\",\"name\":\"IT \u89c0\u5bdf\u8005\u96a8\u7b46 - \u8cc7\u8a0a\u79d1\u6280\u535a\u5ba2\",\"description\":\"\u805a\u7126\u8cc7\u8a0a\u79d1\u6280\u5167\u5bb9\u9818\u57df\u6700\u524d\u6cbf\u8cc7\u8a0a\uff0c\u7db2\u7d61\u7cbe\u83ef\uff0c\u5fc3\u5f97\u4ea4\u6d41\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cybermedian.com\/tw\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-TW\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/x.com\/vpadmin\"],\"url\":\"https:\/\/www.cybermedian.com\/tw\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b","description":"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","og_locale":"zh_TW","og_type":"article","og_title":"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b","og_description":"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002","og_url":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","og_site_name":"IT \u89c0\u5bdf\u8005\u96a8\u7b46 - \u8cc7\u8a0a\u79d1\u6280\u535a\u5ba2","article_published_time":"2026-04-11T00:45:49+00:00","og_image":[{"width":1664,"height":928,"url":"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg","type":"image\/jpeg"}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_creator":"@vpadmin","twitter_misc":{"\u4f5c\u8005:":"vpadmin"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#article","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a"},"headline":"\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\u5c0e\u89bd\uff1a\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b","datePublished":"2026-04-11T00:45:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/"},"wordCount":28,"image":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg","keywords":["academic","bpmn"],"articleSection":["BPMN"],"inLanguage":"zh-TW"},{"@type":"WebPage","@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","url":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/","name":"BPMN\u64cd\u4f5c\u6307\u5357\uff1a\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/tw\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage"},"image":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg","datePublished":"2026-04-11T00:45:49+00:00","author":{"@id":"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a"},"description":"\u5b78\u7fd2\u5982\u4f55\u4f7f\u7528\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u4f86\u5efa\u6a21\u5ba2\u6236\u5165\u8077\u65c5\u7a0b\u3002\u4e00\u4efd\u5305\u542b\u7bc4\u4f8b\u8207\u6700\u4f73\u5be6\u52d9\u7684\u8a73\u7d30BPMN 2.0\u6307\u5357\u3002","breadcrumb":{"@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#breadcrumb"},"inLanguage":"zh-TW","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/"]}]},{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#primaryimage","url":"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg","contentUrl":"https:\/\/www.cybermedian.com\/tw\/wp-content\/uploads\/sites\/5\/2026\/04\/bpmn-customer-onboarding-journey-infographic.jpg","width":1664,"height":928},{"@type":"BreadcrumbList","@id":"https:\/\/www.cybermedian.com\/tw\/bpmn-walkthrough-modeling-customer-onboarding-journey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cybermedian.com\/tw\/"},{"@type":"ListItem","position":2,"name":"\u696d\u52d9\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\u5c0e\u89bd\uff1a\u5f9e\u982d\u5230\u5c3e\u5efa\u6a21\u5ba2\u6236\u5165\u6703\u65c5\u7a0b"}]},{"@type":"WebSite","@id":"https:\/\/www.cybermedian.com\/tw\/#website","url":"https:\/\/www.cybermedian.com\/tw\/","name":"IT \u89c0\u5bdf\u8005\u96a8\u7b46 - \u8cc7\u8a0a\u79d1\u6280\u535a\u5ba2","description":"\u805a\u7126\u8cc7\u8a0a\u79d1\u6280\u5167\u5bb9\u9818\u57df\u6700\u524d\u6cbf\u8cc7\u8a0a\uff0c\u7db2\u7d61\u7cbe\u83ef\uff0c\u5fc3\u5f97\u4ea4\u6d41","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cybermedian.com\/tw\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-TW"},{"@type":"Person","@id":"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/www.cybermedian.com\/tw\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/x.com\/vpadmin"],"url":"https:\/\/www.cybermedian.com\/tw\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/posts\/10820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/comments?post=10820"}],"version-history":[{"count":0,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/posts\/10820\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/media\/10821"}],"wp:attachment":[{"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/media?parent=10820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/categories?post=10820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cybermedian.com\/tw\/wp-json\/wp\/v2\/tags?post=10820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}