{"id":9938,"date":"2022-01-26T01:27:16","date_gmt":"2022-01-26T01:27:16","guid":{"rendered":"https:\/\/www.cybermedian.com\/ru\/?p=9938"},"modified":"2026-04-20T09:13:22","modified_gmt":"2026-04-20T09:13:22","slug":"%d1%83%d0%bb%d1%83%d1%87%d1%88%d0%b8%d1%82%d0%b5-%d0%ba%d0%b0%d1%87%d0%b5%d1%81%d1%82%d0%b2%d0%be-%d0%be%d0%b1%d1%81%d0%bb%d1%83%d0%b6%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d1%8f-%d0%ba%d0%bb%d0%b8%d0%b5","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/ru\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"\u0423\u043b\u0443\u0447\u0448\u0438\u0442\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e Customer Journey Map"},"content":{"rendered":"<header class=\"entry-header\"><\/header>\n<div class=\"entry-content clearfix\">\n<ul class=\"postList\">\n<li id=\"2f61\" class=\"graf graf--li graf-after--h3\">\u0423 \u0445\u043e\u0440\u043e\u0448\u0438\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432 \u0438 \u0443\u0441\u043b\u0443\u0433, \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0432\u0441\u0435 \u0435\u0449\u0435 \u043d\u0435 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u044b, \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u043e\u0447\u0435\u043d\u044c \u043d\u0438\u0437\u043a\u0430\u044f?<\/li>\n<li id=\"cc52\" class=\"graf graf--li graf-after--li\">\u0412\u0440\u0435\u043c\u044f \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u0432\u0435\u043b\u0438\u043a\u043e, \u043f\u0440\u043e\u0441\u0438\u0442\u044c \u043e \u043f\u043e\u043c\u043e\u0449\u0438 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u0441\u043b\u043e\u0436\u043d\u043e, \u043d\u0435\u0442 \u043e\u043f\u044b\u0442\u0430 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u043a\u0443\u043f\u043a\u0438, \u043d\u0435\u0442 \u0441\u0432\u0435\u0442\u043b\u043e\u0433\u043e \u043f\u044f\u0442\u043d\u0430\u2026<\/li>\n<li id=\"c42c\" class=\"graf graf--li graf-after--li\">\u041a\u0430\u043a \u0431\u044b \u043d\u0438 \u0431\u044b\u043b \u0445\u043e\u0440\u043e\u0448 \u0441\u0435\u0440\u0432\u0438\u0441, \u043e\u043d \u0432\u0441\u0435 \u0440\u0430\u0432\u043d\u043e \u043f\u043b\u043e\u0445\u043e\u0439?<\/li>\n<\/ul>\n<h3 id=\"d515\" class=\"graf graf--h3 graf-after--li\"><span id=\"What_is_Customer_Journey\">\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 \u043f\u0443\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430?<\/span><\/h3>\n<blockquote id=\"6346\" class=\"graf graf--blockquote graf-after--h3\"><p>\u0415\u0441\u043b\u0438 \u0440\u0430\u0441\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0442\u044c \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439 \u043e\u0442 \u0437\u043d\u0430\u043a\u043e\u043c\u0441\u0442\u0432\u0430 \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c \u0434\u043e \u0435\u0433\u043e \u043f\u043e\u043a\u0443\u043f\u043a\u0438 \u043a\u0430\u043a \u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u0435, \u0442\u043e \u043e\u043d \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u00ab\u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u0435\u043c \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c\u00bb.<\/p><\/blockquote>\n<p id=\"7482\" class=\"graf graf--p graf-after--blockquote\">\u041a\u0430\u0440\u0442\u0443 \u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043c\u043e\u0436\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u043b\u044f \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0441 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u043e\u0439 \u0440\u043e\u043b\u044c\u044e \u0432 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u043c \u0441\u0446\u0435\u043d\u0430\u0440\u0438\u0438.\u00a0\u0412\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0441 \u043c\u043e\u043c\u0435\u043d\u0442\u0430 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c, \u043f\u0440\u0438\u043a\u043e\u0441\u043d\u043e\u0432\u0435\u043d\u0438\u044f \u043a \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u043c \u0442\u043e\u0447\u043a\u0430\u043c \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c \u0438 \u043f\u0440\u0435\u043a\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0432 \u043a\u043e\u043d\u0446\u0435.<\/p>\n<p id=\"163f\" class=\"graf graf--p graf-after--p\">\u041e\u043d \u043c\u043e\u0436\u0435\u0442 \u043f\u0440\u043e\u044f\u0441\u043d\u0438\u0442\u044c \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043a\u0430\u043d\u0430\u043b\u044b \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u043c\u0435\u0436\u0434\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c \u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c, \u0430 \u043d\u0430\u0431\u043b\u044e\u0434\u0430\u044f \u0438 \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0443\u044f \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435, \u043c\u044b\u0441\u043b\u0438 \u0438 \u044d\u043c\u043e\u0446\u0438\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u043d\u0430 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0445 \u044d\u0442\u0430\u043f\u0430\u0445, \u043e\u043d \u043c\u043e\u0436\u0435\u0442 \u043f\u043e\u043c\u043e\u0447\u044c \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u0440\u0435\u0448\u0438\u0442\u044c \u0431\u043e\u043b\u0435\u0432\u044b\u0435 \u0442\u043e\u0447\u043a\u0438.<\/p>\n<p id=\"1fe8\" class=\"graf graf--p graf-after--p\">\u041a\u0430\u0440\u0442\u0430 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043f\u043e\u043c\u043e\u0436\u0435\u0442 \u0432\u0430\u043c \u0441\u043d\u043e\u0432\u0430 \u0443\u0437\u043d\u0430\u0442\u044c \u0441\u0432\u043e\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043f\u0435\u0440\u0435\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u043f\u0443\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e \u043c\u044b \u0434\u043e\u0441\u0442\u0438\u0433\u0430\u0435\u043c \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0441 \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u043c \u043e\u043f\u044b\u0442\u043e\u043c.<\/p>\n<blockquote id=\"f029\" class=\"graf graf--blockquote graf-after--p\"><p>\u041a\u0430\u0440\u0442\u0430 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u2014 \u044d\u0442\u043e \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430, \u0447\u0435\u0440\u0435\u0437 \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442 \u0447\u0435\u043b\u043e\u0432\u0435\u043a, \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0441\u0442\u0438\u0447\u044c \u0446\u0435\u043b\u0438.\u00a0\u041e\u043d \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u0434\u043b\u044f \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p><\/blockquote>\n<h3 id=\"5372\" class=\"graf graf--h3 graf-after--blockquote\"><span id=\"An_Example_of_The_Customer_Journey\">\u041f\u0440\u0438\u043c\u0435\u0440 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/span><\/h3>\n<p id=\"ec8f\" class=\"graf graf--p graf-after--h3\">\u041d\u0438\u0436\u0435 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d \u043f\u0440\u043e\u0441\u0442\u043e\u0439 \u043f\u0440\u0438\u043c\u0435\u0440, \u0438\u043b\u043b\u044e\u0441\u0442\u0440\u0438\u0440\u0443\u044e\u0449\u0438\u0439, \u0447\u0442\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0443\u043c\u0435\u0432\u0430\u0435\u0442\u0441\u044f \u043f\u043e\u0434 \u00ab\u043f\u0443\u0442\u044c \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c\u00bb.<\/p>\n<figure id=\"4e86\" class=\"graf graf--figure graf-after--p\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0nHORdj95HPhVTnUn.jpg\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-width=\"1980\" data-height=\"990\" data-is-featured=\"true\" \/><\/figure>\n<ol class=\"postList\">\n<li id=\"c128\" class=\"graf graf--li graf-after--figure\">\u0422\u0435\u043c\u043f\u0435\u0440\u0430\u0442\u0443\u0440\u0430 \u043f\u0430\u0434\u0430\u0435\u0442, \u043f\u043e\u0441\u0442\u0435\u043f\u0435\u043d\u043d\u043e \u043d\u0430\u0441\u0442\u0443\u043f\u0430\u0435\u0442 \u043e\u0437\u043d\u043e\u0431.<\/li>\n<li id=\"504e\" class=\"graf graf--li graf-after--li\">\u042f \u0445\u043e\u0447\u0443 \u043a\u0443\u043f\u0438\u0442\u044c \u0437\u0438\u043c\u043d\u044e\u044e \u043a\u0443\u0440\u0442\u043a\u0443.<\/li>\n<li id=\"45e0\" class=\"graf graf--li graf-after--li\">\u042f \u043f\u043e\u0438\u0441\u043a\u0430\u043b \u0432 \u043e\u0434\u043d\u043e\u043c \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0435 \u0438 \u043d\u0430\u0448\u0435\u043b \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0442\u043e\u0432\u0430\u0440\u043e\u0432, \u0446\u0435\u043d\u0430 \u0443\u043f\u0430\u043b\u0430 \u043c\u0435\u0436\u0434\u0443 400 \u0438 500 \u0434\u043e\u043b\u043b\u0430\u0440\u043e\u0432.<\/li>\n<li id=\"f6b6\" class=\"graf graf--li graf-after--li\">\u042f \u0445\u043e\u0436\u0443 \u043f\u043e \u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0430\u043c \u0438 \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u044e \u0434\u0440\u0443\u0433\u0438\u0435 \u0442\u043e\u0440\u0433\u043e\u0432\u044b\u0435 \u0441\u0430\u0439\u0442\u044b, \u0447\u0442\u043e\u0431\u044b \u0443\u0437\u043d\u0430\u0442\u044c, \u0434\u0435\u0448\u0435\u0432\u043b\u0435 \u043b\u0438 \u0442\u043e\u0442 \u0436\u0435 \u0442\u043e\u0432\u0430\u0440.<\/li>\n<li id=\"866d\" class=\"graf graf--li graf-after--li\">\u041d\u0430\u043a\u043e\u043d\u0435\u0446, \u044f \u0432\u0435\u0440\u043d\u0443\u043b\u0441\u044f \u0432 \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043c\u0430\u0433\u0430\u0437\u0438\u043d, \u0447\u0442\u043e\u0431\u044b \u043e\u0444\u043e\u0440\u043c\u0438\u0442\u044c \u0437\u0430\u043a\u0430\u0437, \u0438 \u043a\u0443\u043f\u0438\u043b \u043a\u0443\u0440\u0442\u043a\u0443 \u0437\u0430 400 \u0434\u043e\u043b\u043b\u0430\u0440\u043e\u0432.<\/li>\n<li id=\"f93b\" class=\"graf graf--li graf-after--li\">\u041f\u043e\u0441\u043b\u0435 \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0438 \u044f \u043f\u043e\u0447\u0443\u0432\u0441\u0442\u0432\u043e\u0432\u0430\u043b, \u0447\u0442\u043e \u0442\u0435\u043a\u0441\u0442\u0443\u0440\u0430 \u0438 \u0446\u0432\u0435\u0442 \u043d\u0435 \u043e\u0442\u043b\u0438\u0447\u0430\u044e\u0442\u0441\u044f \u043e\u0442 \u0444\u043e\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u0439 \u0432 \u0418\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0435, \u0438 \u044f \u043d\u043e\u0441\u0438\u043b \u0435\u0433\u043e. \u041d\u0430 \u043e\u0449\u0443\u043f\u044c \u043a\u043e\u043c\u0444\u043e\u0440\u0442\u043d\u043e \u0438 \u0442\u0435\u043f\u043b\u043e.\u00a0\u0412 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0440\u0430\u0437, \u043a\u043e\u0433\u0434\u0430 \u044f \u043a\u0443\u043f\u043b\u044e \u043d\u043e\u0432\u0443\u044e \u043e\u0434\u0435\u0436\u0434\u0443, \u044f \u043f\u043b\u0430\u043d\u0438\u0440\u0443\u044e \u043a\u0443\u043f\u0438\u0442\u044c \u0435\u0435 \u0432 \u0442\u043e\u043c \u0436\u0435 \u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0435.<\/li>\n<\/ol>\n<h3 id=\"5590\" class=\"graf graf--h3 graf-after--li\"><span id=\"The_Elements_of_Customer_Journey_Map\">\u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/span><\/h3>\n<h3 id=\"35ed\" class=\"graf graf--h3 graf-after--h3\"><span id=\"Steps_for_Creating_Customer_Journey_Map\">\u0428\u0430\u0433\u0438 \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/span><\/h3>\n<p id=\"7d09\" class=\"graf graf--p graf-after--h3\">\u042f \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u0438\u043b \u0448\u0435\u0441\u0442\u044c \u043f\u0440\u043e\u0441\u0442\u044b\u0445 \u0448\u0430\u0433\u043e\u0432 \u0434\u043b\u044f\u00a0\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\">\u0441\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 .<\/a><\/p>\n<ol class=\"postList\">\n<li id=\"e2df\" class=\"graf graf--li graf-after--p\"><strong class=\"markup--strong markup--li-strong\">\u041f\u0440\u0438\u0433\u043b\u0430\u0441\u0438\u0442\u0435 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\u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f.\u00a0\u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u043f\u0435\u0440\u0435\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u0432\u0441\u0435 \u0437\u0430\u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u0441\u0442\u043e\u0440\u043e\u043d\u044b (\u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u043d\u0442\u0430\u043a\u0442 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0438 \u0437\u0430\u043a\u0443\u043b\u0438\u0441\u043d\u044b\u043c\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c\u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438) \u0434\u043e\u043b\u0436\u043d\u044b \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0438 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430\u0434 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438, \u0447\u0442\u043e\u0431\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043c\u043e\u0433\u043b\u0438 \u043d\u0430\u0441\u043b\u0430\u0436\u0434\u0430\u0442\u044c\u0441\u044f \u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u0435\u043c.<\/li>\n<li id=\"9460\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">\u041d\u0430\u0439\u0434\u0438\u0442\u0435 \u0446\u0435\u043b\u0435\u0432\u0443\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0443\u044e \u0431\u0430\u0437\u0443<\/strong>\u00a0\u200a. \u0423 \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0441\u0432\u043e\u0439 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\u0447\u0442\u043e \u0438\u043c \u043d\u0435 \u043d\u0440\u0430\u0432\u0438\u0442\u0441\u044f, \u0447\u0442\u043e \u0438\u0445 \u043d\u0435 \u0432\u043e\u043b\u043d\u0443\u0435\u0442, \u0430 \u0437\u0430\u0442\u0435\u043c \u0441\u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u0443\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u043f\u043e\u0434\u0445\u043e\u0434\u044f\u0449\u0438\u0439 \u0434\u043b\u044f \u043d\u0438\u0445 \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u044d\u0442\u0438\u043c\u0438 \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0441\u0442\u0438\u043a\u0430\u043c\u0438.\u00a0\u0414\u043b\u044f \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0438\u0437 \u043d\u0430\u0448\u0438\u0445 \u043d\u0430\u0438\u0431\u043e\u043b\u0435\u0435 \u0446\u0435\u043d\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043c\u044b \u0434\u043e\u043b\u0436\u043d\u044b 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\u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u044f\u044e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u0435\u043f\u043b\u043e\u0445\u043e \u0431\u044b\u043b\u043e \u0431\u044b \u0441\u043d\u0430\u0447\u0430\u043b\u0430 \u043d\u0430\u043c\u0435\u0442\u0438\u0442\u044c \u043e\u0431\u0449\u0438\u0439 \u043f\u0443\u0442\u044c.\u00a0\u041c\u044b \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u043c \u044d\u0442\u043e \u043a\u0430\u0440\u0442\u043e\u0439 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/li>\n<li id=\"1eb7\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">\u041e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0440\u0430\u0434\u043e\u0441\u0442\u0438 \u0438 \u0431\u043e\u043b\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432\u200a<\/strong>\u00a0. \u041b\u0443\u0447\u0448\u0438\u0439 \u0441\u043f\u043e\u0441\u043e\u0431 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\u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u0435 \u0438\u043d\u0442\u0435\u0440\u0432\u044c\u044e, \u0438\u043d\u0442\u0435\u0440\u0432\u044c\u044e \u0441 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c\u0438 \u0438 \u0430\u043d\u0430\u043b\u0438\u0437 \u0441\u043b\u0443\u0447\u0430\u0435\u0432 \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/li>\n<li id=\"880d\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0438\u0442\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0438 \u043f\u0435\u0440\u0435\u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u0443\u0439\u0442\u0435 \u043f\u0443\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/strong>\u00a0\u200a\u041f\u043e\u0441\u043b\u0435 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0439 \u0437\u0430\u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043f\u043e\u043b\u0443\u0447\u0430\u044e\u0442 \u0431\u043e\u043b\u0435\u0435 \u0433\u043b\u0443\u0431\u043e\u043a\u043e\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0435\u0433\u043e \u0441\u0442\u0440\u0435\u043c\u043b\u0435\u043d\u0438\u044f\u0445, \u0430 \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043f\u043e\u0447\u0442\u0435\u043d\u0438\u0439, \u043e\u043f\u0430\u0441\u0435\u043d\u0438\u0439 \u0438 \u0431\u043e\u043b\u0435\u0432\u044b\u0445 \u0442\u043e\u0447\u0435\u043a \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0435\u0449\u0435 \u0431\u043e\u043b\u0435\u0435 \u0432\u0430\u0436\u043d\u044b\u043c.\u00a0\u041f\u043e\u0441\u043b\u0435 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0441\u0435\u043d\u0441\u0443\u0441\u0430 \u043c\u044b \u043c\u043e\u0436\u0435\u043c \u043f\u0440\u0438\u0441\u0442\u0443\u043f\u0438\u0442\u044c \u043a \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044e \u043f\u0443\u0442\u0438 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c, \u0447\u0442\u043e\u0431\u044b \u0443\u0441\u0442\u0440\u0430\u043d\u0438\u0442\u044c \u0431\u043e\u043b\u0435\u0432\u044b\u0435 \u0442\u043e\u0447\u043a\u0438 \u0438 \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0432 \u043d\u0435\u0433\u043e \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430.\u00a0\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0440\u0435\u0434\u0438\u0437\u0430\u0439\u043d\u0430 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0444\u0430\u0441\u0438\u043b\u0438\u0442\u0430\u0442\u043e\u0440\u044b \u043c\u043e\u0433\u0443\u0442 \u043e\u0431\u043b\u0435\u0433\u0447\u0438\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u0435 \u0441\u0442\u0438\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u0442\u0432\u043e\u0440\u0447\u0435\u0441\u0442\u0432\u0430 \u0438 \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0439.<\/li>\n<li id=\"e4b7\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">\u0420\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u044b\u0439 \u043e\u0431\u0437\u043e\u0440, \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u0443\u0441\u0438\u043b\u0435\u043d\u0438\u0435 \u043c\u0435\u0445\u0430\u043d\u0438\u0437\u043c\u0430 \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/strong>\u00a0\u200a. \u0412\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u043c\u0435\u0445\u0430\u043d\u0438\u0437\u043c\u043e\u0432 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f \u0438 \u0443\u0441\u0438\u043b\u0435\u043d\u0438\u044f \u043b\u0435\u0436\u0438\u0442 \u0432 \u043e\u0441\u043d\u043e\u0432\u0435 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.\u00a0\u041a\u043b\u044e\u0447\u043e\u043c \u043a \u0443\u0441\u043f\u0435\u0445\u0443 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u044d\u0442\u0430\u043b\u043e\u043d\u0430 \u0434\u043b\u044f \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f \u0438 \u043d\u0430\u043b\u0438\u0447\u0438\u0435 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0437\u0430 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u0432\u0441\u0435\u0433\u043e \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u044e\u0449\u0438\u0445 \u043d\u0430 \u043d\u0435\u043c \u0442\u0440\u0443\u0434\u043d\u043e\u0441\u0442\u0435\u0439.<\/li>\n<\/ol>\n<h3 id=\"a55c\" class=\"graf graf--h3 graf-after--li\"><span id=\"Create_Customer_Journey_Map_using_Online_Tool\">\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043a\u0430\u0440\u0442\u0443 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043e\u043d\u043b\u0430\u0439\u043d-\u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430<\/span><\/h3>\n<p id=\"5a4d\" class=\"graf graf--p graf-after--h3\">Visual Paradigm Online (VP Online) \u2014 \u044d\u0442\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0435 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u043e\u043d\u043b\u0430\u0439\u043d-\u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u043a\u0430\u0440\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b, UML, \u0431\u043b\u043e\u043a-\u0441\u0445\u0435\u043c\u044b, \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b \u0441\u0442\u043e\u0435\u043a, \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b, \u0433\u0435\u043d\u0435\u0430\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u0434\u0440\u0435\u0432\u043e, ERD, \u043f\u043b\u0430\u043d\u044b \u044d\u0442\u0430\u0436\u0435\u0439 \u0438 \u0442. \u0434.<\/p>\n<h4 id=\"ddfd\" class=\"graf graf--h4 graf-after--p\"><span id=\"Customer_Journey_Map_Templates_and_Examples\">\u0428\u0430\u0431\u043b\u043e\u043d\u044b \u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430:<\/span><\/h4>\n<figure id=\"fd94\" class=\"graf graf--figure graf-after--h4\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0bvnahNlZS8B-_8dQ.png\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"c5d4\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\">\u041a\u0430\u0440\u0442\u0430 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/li>\n<\/ul>\n<figure id=\"b8b2\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0iE1Hh0MfLmIr6APh.png\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" data-height=\"760\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"81c7\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\">\u041e\u043d\u043b\u0430\u0439\u043d \u0442\u0443\u0440\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u0430\u0433\u0435\u043d\u0442\u0441\u0442\u0432\u043e<\/a><\/li>\n<\/ul>\n<figure id=\"8f44\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0Yqh11qz2l_jKBTaB.png\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" data-height=\"979\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"0512\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\">\u041e\u043d\u043b\u0430\u0439\u043d \u043c\u0430\u0433\u0430\u0437\u0438\u043d<\/a><\/li>\n<\/ul>\n<figure id=\"3265\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0pylebl1nf7icVajA.png\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" data-height=\"980\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"a726\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\">\u0412\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0430\u0440\u043e\u043b\u044f \u043e\u043d\u043b\u0430\u0439\u043d-\u0431\u0430\u043d\u043a\u0438\u043d\u0433\u0430<\/a><\/li>\n<\/ul>\n<figure id=\"568d\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0aLH3zEl_DcQm8rVM.png\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" data-height=\"866\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"9552\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\">\u0412\u044b\u0435\u0437\u0434\u043d\u043e\u0439 \u0440\u0435\u043c\u043e\u043d\u0442 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src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0IA43izuyY3KQVyHH.png\" data-image-id=\"0*IA43izuyY3KQVyHH.png\" data-width=\"1652\" data-height=\"786\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"07fe\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\">\u041e\u0431\u0449\u0438\u0439 \u0448\u0430\u0431\u043b\u043e\u043d \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u043f\u0440\u043e\u0434\u0430\u0436 2<\/a><\/li>\n<\/ul>\n<figure id=\"3318\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0zfGLjbI_CaC4a5av.png\" data-image-id=\"0*zfGLjbI_CaC4a5av.png\" data-width=\"1652\" data-height=\"746\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"35a8\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\">\u041e\u0431\u0449\u0438\u0439 \u0448\u0430\u0431\u043b\u043e\u043d \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e 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data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\">\u0428\u0430\u0431\u043b\u043e\u043d \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u043e\u0439 \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/li>\n<\/ul>\n<figure id=\"9b3f\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0PyWHifzQOBi730vr.png\" data-image-id=\"0*PyWHifzQOBi730vr.png\" data-width=\"1652\" data-height=\"948\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"5d3d\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" 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href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\">\u041a\u0443\u043f\u0438\u0442\u044c \u0422\u0412 \u043e\u043d\u043b\u0430\u0439\u043d<\/a><\/li>\n<\/ul>\n<figure id=\"05b3\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0ohShGHsR0qw3nId0.png\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"1729\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\">\u0411\u0430\u0437\u043e\u0432\u044b\u0439 \u0448\u0430\u0431\u043b\u043e\u043d \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/li>\n<\/ul>\n<figure id=\"3883\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" data-height=\"536\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"e025\" class=\"graf 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markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\">\u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u044b\u0439 \u0448\u0430\u0431\u043b\u043e\u043d \u043a\u0430\u0440\u0442\u044b \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/li>\n<\/ul>\n<figure id=\"a600\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/wp-content\/uploads\/2022\/01\/0TkkT_JoQNVpPbu8Y.png\" data-image-id=\"0*TkkT_JoQNVpPbu8Y.png\" data-width=\"1192\" data-height=\"660\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"7d0c\" class=\"graf graf--li graf-after--figure graf--trailing\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\">\u0428\u0430\u0431\u043b\u043e\u043d\u044b \u0442\u043e\u0447\u0435\u043a \u0441\u043e\u043f\u0440\u0438\u043a\u043e\u0441\u043d\u043e\u0432\u0435\u043d\u0438\u044f<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u041a\u0430\u0440\u0442\u0430 \u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0430 \u0434\u043b\u044f \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u043e\u0439 \u0440\u043e\u043b\u0438 \u0432 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u043c \u0441\u0446\u0435\u043d\u0430\u0440\u0438\u0438. \u0412\u043a\u043b\u044e\u0447\u0430\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u0442 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c, \u043a\u0430\u0441\u0430\u043d\u0438\u044f \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0445 \u0442\u043e\u0447\u0435\u043a \u0441\u043e\u043f\u0440\u0438\u043a\u043e\u0441\u043d\u043e\u0432\u0435\u043d\u0438\u044f \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c, \u0438 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