{"id":524,"date":"2022-01-26T01:27:16","date_gmt":"2022-01-26T01:27:16","guid":{"rendered":"https:\/\/www.cybermedian.com\/pl\/?p=524"},"modified":"2025-02-17T11:45:43","modified_gmt":"2025-02-17T03:45:43","slug":"improve-customer-experience-with-customer-journey-map","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta"},"content":{"rendered":"<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--h3\" id=\"2f61\">Czy dobre produkty i us\u0142ugi nie zadowalaj\u0105 klient\u00f3w, a lojalno\u015b\u0107 wci\u0105\u017c jest bardzo niska?<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"cc52\">Czasy oczekiwania dla klient\u00f3w wci\u0105\u017c s\u0105 d\u0142ugie, proszenie o pomoc wci\u0105\u017c jest trudne, nie ma do\u015bwiadczenia w procesie zakupu, nie ma jasnego punktu\u2026<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"c42c\">Niezale\u017cnie od tego, jak dobra jest us\u0142uga, wci\u0105\u017c jest s\u0142aba?<\/li>\n<\/ul>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"d515\">Czym jest podr\u00f3\u017c klienta?<\/h3>\n<blockquote class=\"graf graf--blockquote graf-after--h3\" id=\"6346\">\n<p>Proces konsument\u00f3w od poznania produktu do zakupu produktu jako podr\u00f3\u017c nazywa si\u0119 \u201epodr\u00f3\u017c\u0105 do\u015bwiadczenia klienta.\u201d<\/p>\n<\/blockquote>\n<p class=\"graf graf--p graf-after--blockquote\" id=\"7482\">Mapa podr\u00f3\u017cy klienta mo\u017ce by\u0107 u\u017cywana do opisania historii konkretnego klienta w okre\u015blonym scenariuszu. Obejmuje klient\u00f3w od pierwszego kontaktu z produktem, poprzez r\u00f3\u017cne punkty styku z produktem, a\u017c do zako\u0144czenia korzystania z produktu.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"163f\">Mo\u017ce wyja\u015bni\u0107 kluczowe kana\u0142y interakcji mi\u0119dzy klientem a produktem, a poprzez obserwacj\u0119 i analiz\u0119 zachowa\u0144, my\u015bli i emocji u\u017cytkownika na r\u00f3\u017cnych etapach, mo\u017ce pom\u00f3c w optymalizacji procesu produktu i rozwi\u0105zaniu problem\u00f3w.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"1fe8\">Mapa podr\u00f3\u017cy klienta pomaga ponownie pozna\u0107 swoich klient\u00f3w, przeprojektowa\u0107 podr\u00f3\u017c klienta i zapewni\u0107, \u017ce dotrzemy do ka\u017cdego klienta z wyj\u0105tkowym do\u015bwiadczeniem klienta.<\/p>\n<blockquote class=\"graf graf--blockquote graf-after--p\" id=\"f029\">\n<p>Mapowanie podr\u00f3\u017cy klienta to wizualizacja procesu, przez kt\u00f3ry przechodzi osoba, aby osi\u0105gn\u0105\u0107 cel. Jest u\u017cywane do zrozumienia i rozwi\u0105zania potrzeb klient\u00f3w oraz ich problem\u00f3w.<\/p>\n<\/blockquote>\n<h3 class=\"graf graf--h3 graf-after--blockquote\" id=\"5372\">Przyk\u0142ad podr\u00f3\u017cy klienta<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"ec8f\">Poni\u017cej znajduje si\u0119 prosty przyk\u0142ad ilustruj\u0105cy, co oznacza \u201epodr\u00f3\u017c do\u015bwiadczenia klienta.\u201d<\/p>\n<figure class=\"graf graf--figure graf-after--p\" id=\"4e86\"><img class=\"graf-image\" data-height=\"990\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-is-featured=\"true\" data-width=\"1980\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0nHORdj95HPhVTnUn.jpg\"\/><\/figure>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c128\">Temperatura spada, a ch\u0142\u00f3d stopniowo nadchodzi.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"504e\">Chc\u0119 kupi\u0107 zimow\u0105 kurtk\u0119.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"45e0\">Przeszuka\u0142em pewien sklep internetowy i znalaz\u0142em kilka satysfakcjonuj\u0105cych produkt\u00f3w, cena waha\u0142a si\u0119 mi\u0119dzy 400 a 500 dolar\u00f3w.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f6b6\">Por\u00f3wnuj\u0119 ceny i sprawdzam inne strony zakupowe, aby zobaczy\u0107, czy ten sam przedmiot jest ta\u0144szy.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"866d\">W ko\u0144cu wr\u00f3ci\u0142em do pierwotnego sklepu internetowego, aby z\u0142o\u017cy\u0107 zam\u00f3wienie i kupi\u0142em kurtk\u0119 za 400 dolar\u00f3w.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f93b\">Po dostawie poczu\u0142em, \u017ce tekstura i kolor nie r\u00f3\u017cni\u0105 si\u0119 od zdj\u0119\u0107 w Internecie, a noszenie jej jest wygodne i ciep\u0142e. Nast\u0119pnym razem, gdy kupi\u0119 nowe ubrania, planuj\u0119 kupi\u0107 je w tym samym sklepie.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"5590\">Elementy mapy podr\u00f3\u017cy klienta<\/h3>\n<h3 class=\"graf graf--h3 graf-after--h3\" id=\"35ed\">Kroki do stworzenia mapy podr\u00f3\u017cy klienta<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"7d09\">Wymieni\u0142em sze\u015b\u0107 prostych krok\u00f3w do przeprowadzenia <a class=\"markup--anchor markup--p-anchor\" data-href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" rel=\"noopener\" target=\"_blank\">mapowania podr\u00f3\u017cy klienta<\/a><\/p>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--p\" id=\"e2df\"><strong class=\"markup--strong markup--li-strong\">Zapro\u015b interesariuszy do udzia\u0142u\u200a<\/strong>\u2014\u200aWiele us\u0142ug i wewn\u0119trznych proces\u00f3w nie jest zaprojektowanych tak, aby klienci czuli si\u0119 bardziej komfortowo i wygodnie podczas podr\u00f3\u017cy na pocz\u0105tku projektowania. Dlatego przed projektowaniem wszyscy interesariusze (w tym bezpo\u015bredni kontakt z klientami i cz\u0142onkowie wsparcia zaplecza) powinni rozwa\u017cy\u0107 i wsp\u00f3\u0142pracowa\u0107, aby zmieni\u0107 to, aby klienci mogli cieszy\u0107 si\u0119 podr\u00f3\u017c\u0105.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"9460\"><strong class=\"markup--strong markup--li-strong\">Znajd\u017a docelow\u0105 grup\u0119 klient\u00f3w<\/strong>\u2014\u200aKa\u017cdy klient ma swoj\u0105 unikaln\u0105 podr\u00f3\u017c klienta, a to, co lubi, co go interesuje i co go denerwuje w tej podr\u00f3\u017cy, jest r\u00f3\u017cne. W procesie projektowania powinni\u015bmy najpierw zrozumie\u0107 cechy docelowej grupy klient\u00f3w, co im si\u0119 podoba, co im si\u0119 nie podoba, co ich nie interesuje, a nast\u0119pnie zaprojektowa\u0107 podr\u00f3\u017c klienta odpowiedni\u0105 dla nich zgodnie z tymi cechami. Dla niekt\u00f3rych z naszych bardziej cenionych klient\u00f3w powinni\u015bmy priorytetowo traktowa\u0107, czy ich podr\u00f3\u017c jest \u0142atwiejsza i bardziej komfortowa.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e5d9\"><strong class=\"markup--strong markup--li-strong\">Stw\u00f3rz map\u0119 podr\u00f3\u017cy klienta<\/strong>\u2014\u200aPodr\u00f3\u017c klienta jest zazwyczaj bardzo d\u0142uga i z\u0142o\u017cona, z dziesi\u0105tkami lub nawet setkami punkt\u00f3w styku, w kt\u00f3rych uczestnicz\u0105 r\u00f3\u017cne zespo\u0142y, dzia\u0142y i kana\u0142y w przedsi\u0119biorstwie. Zanim rozwa\u017cymy, kt\u00f3re punkty styku s\u0105 najbardziej niepokoj\u0105ce lub niezadowalaj\u0105ce dla klient\u00f3w, dobrym wyborem jest najpierw nakre\u015bli\u0107 og\u00f3ln\u0105 podr\u00f3\u017c. Nazywamy to map\u0105 podr\u00f3\u017cy klienta.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"1eb7\"><strong class=\"markup--strong markup--li-strong\">Zidentyfikuj obawy, rado\u015bci i b\u00f3le klient\u00f3w\u200a<\/strong>\u2014\u200aNajlepszym sposobem na znalezienie obaw klient\u00f3w i punkt\u00f3w b\u00f3lu jest bezpo\u015brednie zapytanie ich lub zapytanie os\u00f3b, kt\u00f3re maj\u0105 cz\u0119sty kontakt z klientami. Niekt\u00f3re metody zrozumienia obaw klient\u00f3w i punkt\u00f3w b\u00f3lu obejmuj\u0105 wywiady pog\u0142\u0119bione, wywiady z pracownikami oraz analiz\u0119 przypadk\u00f3w klient\u00f3w.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"880d\"><strong class=\"markup--strong markup--li-strong\">Przejrzyj wyniki i przeprojektuj podr\u00f3\u017c klienta<\/strong>\u2014\u200aPo badaniach interesariusze maj\u0105 g\u0142\u0119bsze zrozumienie podr\u00f3\u017cy klient\u00f3w i ich aspiracji, a zrozumienie preferencji, obaw i punkt\u00f3w b\u00f3lu klient\u00f3w jest jeszcze bardziej krytyczne. Po osi\u0105gni\u0119ciu konsensusu mo\u017cemy rozpocz\u0105\u0107 przeprojektowanie podr\u00f3\u017cy klienta, aby usun\u0105\u0107 punkty b\u00f3lu i doda\u0107 punkty warto\u015bciowe do podr\u00f3\u017cy klienta. W procesie przeprojektowania profesjonalni moderatorzy mog\u0105 u\u0142atwi\u0107 zespo\u0142owi stymulowanie kreatywno\u015bci i podejmowanie decyzji.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e4b7\"><strong class=\"markup--strong markup--li-strong\">Regularne przegl\u0105dy, pomiar i wzmocnienie mechanizmu dla poprawy podr\u00f3\u017cy klienta<\/strong>\u2014\u200aWykonywanie mechanizm\u00f3w pomiaru i wzmocnienia jest kluczowe dla zapewnienia kompleksowego do\u015bwiadczenia klienta. Kluczem do sukcesu jest ustalenie punktu odniesienia dla wska\u017anik\u00f3w pomiarowych oraz posiadanie dedykowanej osoby odpowiedzialnej za popraw\u0119 ca\u0142ej podr\u00f3\u017cy klienta i rozwi\u0105zywanie trudno\u015bci w niej.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"a55c\">Stw\u00f3rz map\u0119 podr\u00f3\u017cy klienta za pomoc\u0105 narz\u0119dzia online<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"5a4d\">Visual Paradigm Online (VP Online) to oprogramowanie do diagram\u00f3w online, kt\u00f3re wspiera mapowanie podr\u00f3\u017cy klienta, r\u00f3\u017cne wykresy, UML, diagramy przep\u0142ywu, diagramy szafek, diagramy organizacyjne, drzewa genealogiczne, ERD, plany pi\u0119ter itp.<\/p>\n<h4 class=\"graf graf--h4 graf-after--p\" id=\"ddfd\">Szablony i przyk\u0142ady mapy podr\u00f3\u017cy klienta:<\/h4>\n<figure class=\"graf graf--figure graf-after--h4\" id=\"fd94\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0bvnahNlZS8B-_8dQ.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c5d4\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" rel=\"noopener\" target=\"_blank\">Mapowanie podr\u00f3\u017cy klienta<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"b8b2\"><img class=\"graf-image\" data-height=\"760\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0iE1Hh0MfLmIr6APh.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"81c7\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" rel=\"noopener\" target=\"_blank\">Internetowa agencja turystyczna<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"8f44\"><img class=\"graf-image\" data-height=\"979\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0Yqh11qz2l_jKBTaB.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"0512\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" rel=\"noopener\" target=\"_blank\">Sklep internetowy<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3265\"><img class=\"graf-image\" data-height=\"980\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0pylebl1nf7icVajA.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"a726\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" rel=\"noopener\" target=\"_blank\">Odzyskiwanie has\u0142a do bankowo\u015bci internetowej<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"568d\"><img class=\"graf-image\" data-height=\"866\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0aLH3zEl_DcQm8rVM.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"9552\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" rel=\"noopener\" target=\"_blank\">Us\u0142uga naprawy piekarnika na miejscu<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"c05e\"><img class=\"graf-image\" data-height=\"912\" data-image-id=\"0*Ic0nqOGSQo1hQ2FL.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0Ic0nqOGSQo1hQ2FL.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8a5e\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" rel=\"noopener\" target=\"_blank\">Biblioteka<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"ea4f\"><img class=\"graf-image\" data-height=\"822\" data-image-id=\"0*VFSJGXhSuWKyi8lP.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0VFSJGXhSuWKyi8lP.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"f7db\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" rel=\"noopener\" target=\"_blank\">Szpital<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"4a78\"><img class=\"graf-image\" data-height=\"786\" data-image-id=\"0*IA43izuyY3KQVyHH.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0IA43izuyY3KQVyHH.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"07fe\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" rel=\"noopener\" target=\"_blank\">Og\u00f3lny szablon cyklu \u017cycia sprzeda\u017cy 2<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3318\"><img class=\"graf-image\" data-height=\"746\" data-image-id=\"0*zfGLjbI_CaC4a5av.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0zfGLjbI_CaC4a5av.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"35a8\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" rel=\"noopener\" target=\"_blank\">Og\u00f3lny szablon cyklu \u017cycia sprzeda\u017cy<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"5646\"><img class=\"graf-image\" data-height=\"1134\" data-image-id=\"0*obvxvdqqHolKs296.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0obvxvdqqHolKs296.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"94ea\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" rel=\"noopener\" target=\"_blank\">Szczeg\u00f3\u0142owy szablon mapy podr\u00f3\u017cy klienta<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"9b3f\"><img class=\"graf-image\" data-height=\"948\" data-image-id=\"0*PyWHifzQOBi730vr.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0PyWHifzQOBi730vr.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"5d3d\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" rel=\"noopener\" target=\"_blank\">Zakup samochodu<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"7a8f\"><img class=\"graf-image\" data-height=\"900\" data-image-id=\"0*kd9ZAv8Z7LigyfL8.png\" data-width=\"1422\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0kd9ZAv8Z7LigyfL8.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8216\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" rel=\"noopener\" target=\"_blank\">Kup telewizor online<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"05b3\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0ohShGHsR0qw3nId0.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"1729\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" rel=\"noopener\" target=\"_blank\">Podstawowy szablon mapy podr\u00f3\u017cy klienta<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3883\"><img class=\"graf-image\" data-height=\"536\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"e025\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" rel=\"noopener\" target=\"_blank\">Wsparcie Sprzeda\u017cy<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"29e3\"><img class=\"graf-image\" data-height=\"714\" data-image-id=\"0*Jdc1k2DEUNsLmnHy.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0Jdc1k2DEUNsLmnHy.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"41de\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" rel=\"noopener\" target=\"_blank\">Szablon Standardowej Mapy Podr\u00f3\u017cy Klienta<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"a600\"><img class=\"graf-image\" data-height=\"660\" data-image-id=\"0*TkkT_JoQNVpPbu8Y.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/pl\/wp-content\/uploads\/sites\/16\/2022\/01\/0TkkT_JoQNVpPbu8Y.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure graf--trailing\" id=\"7d0c\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" rel=\"noopener\" target=\"_blank\">Szablony Punkt\u00f3w Kontaktowych<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The customer journey map can be used to describe the story of a certain role customer in a specific scenario. Including customers from the first contact with the product, touching the various touch points of the product, and ending the use of the product at the end.<\/p>\n","protected":false},"author":1,"featured_media":1438,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[11,13,15],"tags":[52,63,62,53],"class_list":["post-524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lean-approach","category-online-diagrams","category-strategic-planning","tag-cn-done","tag-es-done","tag-ja-done","tag-tw-done"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana\" \/>\n<meta property=\"og:description\" content=\"The customer journey map can be used to describe the story of a certain role customer in a specific scenario. Including customers from the first contact with the product, touching the various touch points of the product, and ending the use of the product at the end.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\" \/>\n<meta property=\"og:site_name\" content=\"Cybermediana\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-26T01:27:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T03:45:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\" \/>\n<meta name=\"author\" content=\"vpadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\" \/>\n<meta name=\"twitter:creator\" content=\"@vpadmin\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"vpadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\"},\"author\":{\"name\":\"vpadmin\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\"},\"headline\":\"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta\",\"datePublished\":\"2022-01-26T01:27:16+00:00\",\"dateModified\":\"2025-02-17T03:45:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\"},\"wordCount\":930,\"commentCount\":1,\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\",\"keywords\":[\"cn-done\",\"es-done\",\"ja-done\",\"tw-done\"],\"articleSection\":[\"Lean Approach\",\"Online Diagrams\",\"Strategic Planning\"],\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\",\"url\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\",\"name\":\"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana\",\"isPartOf\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\",\"datePublished\":\"2022-01-26T01:27:16+00:00\",\"dateModified\":\"2025-02-17T03:45:43+00:00\",\"author\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage\",\"url\":\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\",\"contentUrl\":\"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png\",\"width\":\"1153\",\"height\":\"906\",\"caption\":\"Improve Customer Experience with Customer Journey Map\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cybermedian.com\/pl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#website\",\"url\":\"https:\/\/www.cybermedian.com\/pl\/\",\"name\":\"Cybermediana\",\"description\":\"Uczenie si\u0119 jednej nowej rzeczy ka\u017cdego dnia\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cybermedian.com\/pl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a\",\"name\":\"vpadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g\",\"caption\":\"vpadmin\"},\"sameAs\":[\"https:\/\/x.com\/vpadmin\"],\"url\":\"https:\/\/www.cybermedian.com\/pl\/author\/vpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/","og_locale":"pl_PL","og_type":"article","og_title":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana","og_description":"The customer journey map can be used to describe the story of a certain role customer in a specific scenario. Including customers from the first contact with the product, touching the various touch points of the product, and ending the use of the product at the end.","og_url":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/","og_site_name":"Cybermediana","article_published_time":"2022-01-26T01:27:16+00:00","article_modified_time":"2025-02-17T03:45:43+00:00","og_image":[{"url":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","type":"","width":"","height":""}],"author":"vpadmin","twitter_card":"summary_large_image","twitter_image":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","twitter_creator":"@vpadmin","twitter_misc":{"Napisane przez":"vpadmin","Szacowany czas czytania":"5 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#article","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/"},"author":{"name":"vpadmin","@id":"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a"},"headline":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta","datePublished":"2022-01-26T01:27:16+00:00","dateModified":"2025-02-17T03:45:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/"},"wordCount":930,"commentCount":1,"image":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage"},"thumbnailUrl":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","keywords":["cn-done","es-done","ja-done","tw-done"],"articleSection":["Lean Approach","Online Diagrams","Strategic Planning"],"inLanguage":"pl-PL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/","url":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/","name":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta - Cybermediana","isPartOf":{"@id":"https:\/\/www.cybermedian.com\/pl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage"},"image":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage"},"thumbnailUrl":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","datePublished":"2022-01-26T01:27:16+00:00","dateModified":"2025-02-17T03:45:43+00:00","author":{"@id":"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a"},"breadcrumb":{"@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#primaryimage","url":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","contentUrl":"https:\/\/online.visual-paradigm.com\/images\/features\/customer-journey-mapping-tool\/customer-journey-mapping.png","width":"1153","height":"906","caption":"Improve Customer Experience with Customer Journey Map"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cybermedian.com\/pl\/improve-customer-experience-with-customer-journey-map\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cybermedian.com\/pl\/"},{"@type":"ListItem","position":2,"name":"Popraw do\u015bwiadczenie klienta za pomoc\u0105 mapy podr\u00f3\u017cy klienta"}]},{"@type":"WebSite","@id":"https:\/\/www.cybermedian.com\/pl\/#website","url":"https:\/\/www.cybermedian.com\/pl\/","name":"Cybermediana","description":"Uczenie si\u0119 jednej nowej rzeczy ka\u017cdego dnia","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cybermedian.com\/pl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Person","@id":"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/0122cdf8fc3b73482dd8a30c8500f75a","name":"vpadmin","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.cybermedian.com\/pl\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3914788226b9b0af628488720662164f4641c6125d0bd38d90ae34f01c8c4ea3?s=96&d=mm&r=g","caption":"vpadmin"},"sameAs":["https:\/\/x.com\/vpadmin"],"url":"https:\/\/www.cybermedian.com\/pl\/author\/vpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/posts\/524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/comments?post=524"}],"version-history":[{"count":4,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/posts\/524\/revisions"}],"predecessor-version":[{"id":10029,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/posts\/524\/revisions\/10029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/media\/1438"}],"wp:attachment":[{"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/media?parent=524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/categories?post=524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cybermedian.com\/pl\/wp-json\/wp\/v2\/tags?post=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}