{"id":524,"date":"2022-01-26T01:27:16","date_gmt":"2022-01-26T01:27:16","guid":{"rendered":"https:\/\/www.cybermedian.com\/id\/?p=524"},"modified":"2025-02-17T11:57:03","modified_gmt":"2025-02-17T03:57:03","slug":"improve-customer-experience-with-customer-journey-map","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/id\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"Tingkatkan Pengalaman Pelanggan dengan Peta Perjalanan Pelanggan"},"content":{"rendered":"<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--h3\" id=\"2f61\">Apakah produk dan layanan yang baik, pelanggan masih tidak puas, loyalitas masih sangat rendah?<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"cc52\">Waktu tunggu untuk pelanggan masih lama, meminta bantuan masih sulit, tidak ada pengalaman dalam proses pembelian, tidak ada titik terang&#8230;<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"c42c\">Tidak peduli seberapa baik layanan tersebut, tetap saja buruk?<\/li>\n<\/ul>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"d515\">Apa itu Perjalanan Pelanggan?<\/h3>\n<blockquote class=\"graf graf--blockquote graf-after--h3\" id=\"6346\">\n<p>Mengenai proses konsumen dari mengenali produk hingga membeli produk sebagai sebuah perjalanan, ini disebut sebagai \u201cperjalanan pengalaman pelanggan.\u201d<\/p>\n<\/blockquote>\n<p class=\"graf graf--p graf-after--blockquote\" id=\"7482\">Peta perjalanan pelanggan dapat digunakan untuk menggambarkan cerita dari pelanggan dengan peran tertentu dalam skenario spesifik. Termasuk pelanggan dari kontak pertama dengan produk, menyentuh berbagai titik kontak produk, dan mengakhiri penggunaan produk di akhir.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"163f\">Ini dapat memperjelas saluran interaksi kunci antara pelanggan dan produk, dan dengan mengamati serta menganalisis perilaku, pemikiran, dan emosi pengguna di berbagai tahap, dapat membantu mengoptimalkan proses produk dan menyelesaikan titik sakit.<\/p>\n<p class=\"graf graf--p graf-after--p\" id=\"1fe8\">Peta Perjalanan Pelanggan membantu Anda mengenal kembali pelanggan Anda, merancang ulang perjalanan pelanggan Anda, dan memastikan kami menjangkau setiap pelanggan dengan pengalaman pelanggan yang luar biasa.<\/p>\n<blockquote class=\"graf graf--blockquote graf-after--p\" id=\"f029\">\n<p>Pemetaan perjalanan pelanggan adalah visualisasi dari proses yang dilalui seseorang untuk mencapai tujuan. Ini digunakan untuk memahami dan menyelesaikan kebutuhan serta titik sakit pelanggan.<\/p>\n<\/blockquote>\n<h3 class=\"graf graf--h3 graf-after--blockquote\" id=\"5372\">Contoh Perjalanan Pelanggan<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"ec8f\">Berikut adalah contoh sederhana untuk menggambarkan apa yang dimaksud dengan \u201cperjalanan pengalaman pelanggan.\u201d<\/p>\n<figure class=\"graf graf--figure graf-after--p\" id=\"4e86\"><img class=\"graf-image\" data-height=\"990\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-is-featured=\"true\" data-width=\"1980\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0nHORdj95HPhVTnUn.jpg\"\/><\/figure>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c128\">Suhu turun, dan dingin perlahan-lahan datang.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"504e\">Saya ingin membeli jaket musim dingin.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"45e0\">Saya mencari di sebuah toko online tertentu, dan menemukan beberapa produk yang memuaskan, harganya berkisar antara $400\u200a\u2014\u200a$500.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f6b6\">Saya berkeliling dan memeriksa situs belanja lain untuk melihat apakah barang yang sama lebih murah.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"866d\">Akhirnya, saya kembali ke toko online asli untuk melakukan pemesanan dan membeli jaket seharga $400.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"f93b\">Setelah pengiriman, saya merasa bahwa tekstur dan warna tidak berbeda dari foto di Internet, dan saat saya memakainya terasa nyaman dan hangat. Lain kali saya membeli pakaian baru, saya berencana untuk membelinya di toko yang sama.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"5590\">Elemen Peta Perjalanan Pelanggan<\/h3>\n<h3 class=\"graf graf--h3 graf-after--h3\" id=\"35ed\">Langkah-langkah untuk Membuat Peta Perjalanan Pelanggan<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"7d09\">Saya mencantumkan enam langkah sederhana untuk melakukan<a class=\"markup--anchor markup--p-anchor\" data-href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" rel=\"noopener\" target=\"_blank\">pemetaan perjalanan pelanggan<\/a><\/p>\n<ol class=\"postList\">\n<li class=\"graf graf--li graf-after--p\" id=\"e2df\"><strong class=\"markup--strong markup--li-strong\">Undang pemangku kepentingan untuk berpartisipasi<\/strong>\u2014 Banyak layanan dan alur kerja internal tidak dirancang untuk membuat pelanggan lebih nyaman dan mudah selama perjalanan di awal desain. Oleh karena itu, sebelum desain, semua pemangku kepentingan (termasuk kontak langsung dengan pelanggan dan anggota dukungan belakang layar) harus mempertimbangkan dan bekerja sama untuk mengubah agar pelanggan dapat menikmati perjalanan.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"9460\"><strong class=\"markup--strong markup--li-strong\">Temukan basis pelanggan target<\/strong>\u2014 Setiap pelanggan memiliki perjalanan pelanggan yang unik, dan apa yang mereka suka, pedulikan, dan benci dalam perjalanan itu berbeda. Dalam proses desain, kita harus terlebih dahulu memahami karakteristik kelompok pelanggan target, apa yang mereka suka, apa yang tidak mereka suka, apa yang tidak mereka pedulikan, dan kemudian merancang perjalanan pelanggan yang sesuai untuk mereka berdasarkan karakteristik ini. Untuk beberapa pelanggan kami yang lebih berharga, kami harus memprioritaskan apakah perjalanan mereka lebih mudah dan lebih nyaman.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e5d9\"><strong class=\"markup--strong markup--li-strong\">Buat peta perjalanan pelanggan<\/strong>\u2014 Perjalanan pelanggan umumnya sangat panjang dan kompleks, dengan puluhan atau bahkan ratusan titik kontak, di mana berbagai tim, departemen, dan saluran dalam perusahaan berpartisipasi. Sebelum kita mempertimbangkan titik kontak mana yang paling diperhatikan atau tidak puas oleh pelanggan, juga merupakan pilihan yang baik untuk menggambarkan perjalanan secara keseluruhan terlebih dahulu. Kami menyebut ini sebagai peta perjalanan pelanggan.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"1eb7\"><strong class=\"markup--strong markup--li-strong\">Identifikasi perhatian, kegembiraan, dan kesakitan Pelanggan<\/strong>\u2014 Cara terbaik untuk menemukan perhatian dan titik sakit pelanggan adalah dengan langsung menanyakan kepada mereka atau menanyakan kepada orang-orang yang sering berhubungan dengan pelanggan. Beberapa metode untuk memahami perhatian dan titik sakit pelanggan termasuk wawancara mendalam, wawancara karyawan, dan analisis kasus pelanggan.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"880d\"><strong class=\"markup--strong markup--li-strong\">Tinjau hasil dan rancang ulang perjalanan pelanggan<\/strong>\u2014 Setelah penyelidikan, pemangku kepentingan memiliki pemahaman yang lebih dalam tentang perjalanan pelanggan dan aspirasi pelanggan, dan pemahaman tentang preferensi, perhatian, dan titik sakit pelanggan menjadi semakin penting. Setelah konsensus tercapai, kita dapat mulai merancang ulang perjalanan pelanggan untuk menghilangkan titik sakit dan menambahkan poin nilai tambah ke perjalanan pelanggan. Dalam proses perancangan ulang, fasilitator profesional dapat memudahkan tim untuk merangsang kreativitas dan membuat keputusan.<\/li>\n<li class=\"graf graf--li graf-after--li\" id=\"e4b7\"><strong class=\"markup--strong markup--li-strong\">Tinjauan rutin, ukur dan perkuat mekanisme untuk meningkatkan perjalanan pelanggan<\/strong>\u2014 Melakukan pengukuran dan mekanisme penguatan adalah inti dari memberikan pengalaman pelanggan yang komprehensif. Kunci keberhasilan adalah menetapkan tolok ukur untuk indikator pengukuran, dan memiliki orang yang ditunjuk bertanggung jawab untuk meningkatkan seluruh perjalanan pelanggan dan menyelesaikan kesulitan di dalamnya.<\/li>\n<\/ol>\n<h3 class=\"graf graf--h3 graf-after--li\" id=\"a55c\">Buat Peta Perjalanan Pelanggan menggunakan Alat Daring<\/h3>\n<p class=\"graf graf--p graf-after--h3\" id=\"5a4d\">Visual Paradigm Online (VP Online) adalah perangkat lunak diagram daring yang mendukung Pemetaan Perjalanan Pelanggan, berbagai grafik, UML, diagram alir, diagram rak, diagram organisasi, pohon keluarga, ERD, denah lantai, dll.<\/p>\n<h4 class=\"graf graf--h4 graf-after--p\" id=\"ddfd\">Template dan Contoh Peta Perjalanan Pelanggan:<\/h4>\n<figure class=\"graf graf--figure graf-after--h4\" id=\"fd94\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0bvnahNlZS8B-_8dQ.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"c5d4\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" rel=\"noopener\" target=\"_blank\">Pemetaan Perjalanan Pelanggan<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"b8b2\"><img class=\"graf-image\" data-height=\"760\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0iE1Hh0MfLmIr6APh.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"81c7\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" rel=\"noopener\" target=\"_blank\">Agen Perjalanan Daring<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"8f44\"><img class=\"graf-image\" data-height=\"979\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0Yqh11qz2l_jKBTaB.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"0512\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" rel=\"noopener\" target=\"_blank\">Toko Daring<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3265\"><img class=\"graf-image\" data-height=\"980\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0pylebl1nf7icVajA.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"a726\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" rel=\"noopener\" target=\"_blank\">Pemulihan Kata Sandi Perbankan Daring<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"568d\"><img class=\"graf-image\" data-height=\"866\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0aLH3zEl_DcQm8rVM.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"9552\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" rel=\"noopener\" target=\"_blank\">Layanan Perbaikan Oven di Tempat<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"c05e\"><img class=\"graf-image\" data-height=\"912\" data-image-id=\"0*Ic0nqOGSQo1hQ2FL.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0Ic0nqOGSQo1hQ2FL.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8a5e\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Library&amp;template=\/repository\/1c35e517-6b8a-47b0-a9b9-ba77ea4a1205.xml\" rel=\"noopener\" target=\"_blank\">Perpustakaan<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"ea4f\"><img class=\"graf-image\" data-height=\"822\" data-image-id=\"0*VFSJGXhSuWKyi8lP.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0VFSJGXhSuWKyi8lP.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"f7db\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Hospital&amp;template=\/repository\/191de27f-61f0-4d3e-b2b4-63d72c40ec97.xml\" rel=\"noopener\" target=\"_blank\">Rumah Sakit<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"4a78\"><img class=\"graf-image\" data-height=\"786\" data-image-id=\"0*IA43izuyY3KQVyHH.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0IA43izuyY3KQVyHH.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"07fe\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template%202&amp;template=\/repository\/fa600a39-b7b1-49a4-a4a3-adcd6f4e8f24.xml\" rel=\"noopener\" target=\"_blank\">Template Siklus Hidup Penjualan Umum 2<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3318\"><img class=\"graf-image\" data-height=\"746\" data-image-id=\"0*zfGLjbI_CaC4a5av.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0zfGLjbI_CaC4a5av.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"35a8\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" rel=\"noopener\" target=\"_blank\">Template Siklus Hidup Penjualan Umum<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"5646\"><img class=\"graf-image\" data-height=\"1134\" data-image-id=\"0*obvxvdqqHolKs296.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0obvxvdqqHolKs296.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"94ea\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Detailed%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/71c89058-9ba9-43ab-9bea-12a87a85e61c.xml\" rel=\"noopener\" target=\"_blank\">Template Peta Perjalanan Pelanggan yang Detail<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"9b3f\"><img class=\"graf-image\" data-height=\"948\" data-image-id=\"0*PyWHifzQOBi730vr.png\" data-width=\"1652\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0PyWHifzQOBi730vr.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"5d3d\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Car%20Purchase&amp;template=\/repository\/c0704f38-8661-4f2a-8a0d-f1887de05d18.xml\" rel=\"noopener\" target=\"_blank\">Pembelian Mobil<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"7a8f\"><img class=\"graf-image\" data-height=\"900\" data-image-id=\"0*kd9ZAv8Z7LigyfL8.png\" data-width=\"1422\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0kd9ZAv8Z7LigyfL8.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"8216\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" rel=\"noopener\" target=\"_blank\">Beli TV Daring<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"05b3\"><img class=\"graf-image\" data-height=\"630\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0ohShGHsR0qw3nId0.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"1729\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" rel=\"noopener\" target=\"_blank\">Template Peta Perjalanan Pelanggan Dasar<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"3883\"><img class=\"graf-image\" data-height=\"536\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"e025\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" rel=\"noopener\" target=\"_blank\">Dukungan Penjualan<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"29e3\"><img class=\"graf-image\" data-height=\"714\" data-image-id=\"0*Jdc1k2DEUNsLmnHy.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0Jdc1k2DEUNsLmnHy.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure\" id=\"41de\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" rel=\"noopener\" target=\"_blank\">Template Peta Perjalanan Pelanggan Standar<\/a><\/li>\n<\/ul>\n<figure class=\"graf graf--figure graf-after--li\" id=\"a600\"><img class=\"graf-image\" data-height=\"660\" data-image-id=\"0*TkkT_JoQNVpPbu8Y.png\" data-width=\"1192\" decoding=\"async\" src=\"https:\/\/www.cybermedian.com\/id\/wp-content\/uploads\/sites\/17\/2022\/01\/0TkkT_JoQNVpPbu8Y.png\"\/><\/figure>\n<ul class=\"postList\">\n<li class=\"graf graf--li graf-after--figure graf--trailing\" id=\"7d0c\"><a class=\"markup--anchor markup--li-anchor\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" rel=\"noopener\" target=\"_blank\">Template Titik Kontak<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The customer journey map can be used to describe the story of a certain role customer in a specific scenario. Including customers from the first contact with the product, touching the various touch points of the product, and ending the use of the product at the end.<\/p>\n","protected":false},"author":1,"featured_media":1438,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[11,13,15],"tags":[52,63,62,53],"class_list":["post-524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lean-approach","category-online-diagrams","category-strategic-planning","tag-cn-done","tag-es-done","tag-ja-done","tag-tw-done"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tingkatkan Pengalaman Pelanggan dengan Peta Perjalanan Pelanggan - Media Maya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cybermedian.com\/id\/improve-customer-experience-with-customer-journey-map\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tingkatkan Pengalaman Pelanggan dengan Peta Perjalanan Pelanggan - Media Maya\" \/>\n<meta property=\"og:description\" content=\"The customer journey map can be used to describe the story of a certain role customer in a specific scenario. 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