{"id":9774,"date":"2022-01-25T10:58:30","date_gmt":"2022-01-25T10:58:30","guid":{"rendered":"https:\/\/www.cybermedian.com\/fr\/?p=9774"},"modified":"2026-04-20T09:13:41","modified_gmt":"2026-04-20T09:13:41","slug":"quest-ce-quun-document-de-lancement-de-projet-pid-utilisation-du-modele-pourquoi-quoi-comment-quand-qui","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/fr\/what-is-project-initiation-document-pid-using-why-what-how-when-who-template\/","title":{"rendered":"Qu’est-ce qu’un document de lancement de projet (PID) ? Utilisation du mod\u00e8le Pourquoi-Quoi-Comment-Quand-Qui"},"content":{"rendered":"

La\u00a0\u00a0documentation de lancement de projet<\/strong>\u00a0\u00a0(\u00a0PID<\/strong>\u00a0) – l’un des artefacts les plus importants de la gestion de projet, qui constitue la base du projet d’entreprise.<\/p>\n

\u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 –<\/p>\n

Un exemple de document de lancement de projet<\/span><\/h4>\n

Document de lancement de projet \u2014 Projet de modernisation du service \u00e0 la client\u00e8le<\/p>\n

BESOIN DE L’ENTREPRISE (POURQUOI)<\/span><\/h4>\n

Actuellement, la division du service \u00e0 la client\u00e8le effectue beaucoup de travail manuel.\u00a0Chaque personne de l’\u00e9quipe CS passe plus d’une journ\u00e9e par semaine \u00e0 traiter de la paperasse, alors que l’objectif principal devrait \u00eatre l’interaction avec le client.\u00a0Le suivi des commandes, des requ\u00eates et des r\u00e9clamations est difficile, et beaucoup de temps est pass\u00e9 \u00e0 rassembler manuellement les informations afin que les rapports puissent \u00eatre compl\u00e9t\u00e9s.\u00a0Lorsqu’il r\u00e9pond \u00e0 un appel, l’agent du service client n’est pas en mesure de voir toutes les commandes, requ\u00eates et r\u00e9clamations r\u00e9centes pour le client donn\u00e9, de sorte que les clients doivent souvent r\u00e9p\u00e9ter les informations en fonction de la personne \u00e0 qui ils parlent.<\/p>\n

De plus, il n’y a aucun lien entre le CS et les syst\u00e8mes d’inventaire, donc chaque jour un certain nombre d’appels doivent \u00eatre re\u00e7us par l’\u00e9quipe d’approvisionnement des produits afin que ceux qui prennent les commandes puissent v\u00e9rifier qu’il y a suffisamment de stocks pour ex\u00e9cuter la commande avant de la passer.\u00a0Les clients ont \u00e9galement fait savoir via les \u00e9quipes commerciales et leurs contacts au service client qu’ils aimeraient pouvoir passer des commandes et enregistrer des requ\u00eates et des r\u00e9clamations en ligne ou par e-mail, plut\u00f4t que d’avoir \u00e0 appeler l’organisation \u00e0 chaque fois.<\/p>\n

OBJECTIF DU PROJET (QUOI)<\/span><\/h4>\n

TO\u00a0: moderniser les processus et les syst\u00e8mes du service client<\/p>\n

DE FA\u00c7ON QUE:<\/p>\n

    \n
  • supprime les retouches manuelles des processus et des proc\u00e9dures<\/li>\n
  • connecte efficacement les syst\u00e8mes de commande, d’inventaire et de requ\u00eate des clients<\/li>\n
  • fournit des rapports et un suivi appropri\u00e9s des commandes, des requ\u00eates et des r\u00e9clamations des clients<\/li>\n
  • permet aux clients d’interagir par t\u00e9l\u00e9phone, e-mail ou t\u00e9l\u00e9phone Web, \u00e0 la fois pour \u00e9tablir un premier contact et pour v\u00e9rifier les mises \u00e0 jour<\/li>\n<\/ul>\n

    POUR QUE : La satisfaction de la client\u00e8le soit augment\u00e9e \u00e0 un score de 60 % et les co\u00fbts de fonctionnement soient diminu\u00e9s de 20 000 $ par ann\u00e9e.<\/p>\n

    LIVRABLES DU PROJET (COMMENT)<\/span><\/h4>\n
      \n
    • \u00e9valuation et recommandation quant \u00e0 l’opportunit\u00e9 d’impl\u00e9menter une solution CRM g\u00e9n\u00e9rique ou d’en cr\u00e9er une en interne<\/li>\n
    • analyse des processus et proc\u00e9dures de service \u00e0 la client\u00e8le existants et recommandation d’am\u00e9liorations<\/li>\n
    • impl\u00e9mentation de la solution CRM en ligne avec les nouveaux processus et exigences<\/li>\n
    • interfaces avec le nouveau syst\u00e8me CRM \u00e0 partir de l’inventaire et d’autres syst\u00e8mes existants<\/li>\n
    • site Web et adresse e-mail destin\u00e9s aux clients pour enregistrer les commandes, les requ\u00eates et les r\u00e9clamations, ainsi que pour les mises \u00e0 jour de statut<\/li>\n<\/ul>\n

      CALENDRIER ESTIM\u00c9 (QUAND)<\/span><\/h4>\n

      \u00c9tant donn\u00e9 qu’un important travail d’enqu\u00eate et d’analyse doit \u00eatre fait, il y a beaucoup d’incertitude quant \u00e0 la dur\u00e9e de ce projet.\u00a0La recommandation est de fixer une date limite pour les deux premiers livrables (identifier s’il faut acheter ou construire une solution CRM et analyser et recommander des changements aux processus et proc\u00e9dures du service client) du 1er mars (deux mois \u00e0 partir de maintenant).\u00a0\u00c0 ce stade, un plan de travail ult\u00e9rieur sera pr\u00e9sent\u00e9 pour examen par le comit\u00e9 de projet.<\/p>\n

      ORGANISATION DU PROJET (OMS)<\/span><\/h4>\n
      Organigramme du projet<\/figcaption><\/figure>\n

      \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014 \u2014<\/p>\n

      Automatisez votre processus de gestion de projet<\/strong><\/p>\n

      Thomas Carlyle, un c\u00e9l\u00e8bre historien et auteur, a d\u00e9clar\u00e9 :<\/p>\n

      \u00ab L’homme est un animal qui utilise des outils.\u00a0Sans outils, il n’est rien, avec des outils, il est tout.<\/p><\/blockquote>\n

      Alors que le monde continue de devenir plus complexe, il est encore plus important pour les gens de d\u00e9velopper et d’utiliser des outils, en particulier pour g\u00e9rer des projets importants.\u00a0Les outils et techniques de gestion de projet automatis\u00e9s aident les chefs de projet et leurs \u00e9quipes \u00e0 effectuer le travail plus rapidement, mieux et plus facilement.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Le document d’imitation de projet d\u00e9finit la port\u00e9e du projet, sa gestion et les crit\u00e8res de r\u00e9ussite globale sur lesquels l’\u00e9quipe peut s’appuyer pendant le projet. Il contient des informations de base sur le projet, telles que le contexte, la port\u00e9e, l’\u00e9quipe et la collaboration. Il est aussi important en tant que guide interne qu’en tant que partie prenante externe.<\/p>\n","protected":false},"author":5,"featured_media":9776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-9774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pmbok-project-management"],"yoast_head":"\nQu'est-ce qu'un document de lancement de projet (PID) ? 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