{"id":5927,"date":"2022-02-14T08:26:28","date_gmt":"2022-02-14T08:26:28","guid":{"rendered":"https:\/\/www.cybermedian.com\/cn\/?p=5927"},"modified":"2025-03-07T01:28:55","modified_gmt":"2025-03-07T01:28:55","slug":"%e9%80%9a%e8%bf%87%e5%ae%a2%e6%88%b7%e6%97%85%e7%a8%8b%e5%9b%be%e6%94%b9%e5%96%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c","status":"publish","type":"post","link":"https:\/\/www.cybermedian.com\/cn\/improve-customer-experience-with-customer-journey-map\/","title":{"rendered":"\u901a\u8fc7\u5ba2\u6237\u65c5\u7a0b\u56fe\u6539\u5584\u5ba2\u6237\u4f53\u9a8c"},"content":{"rendered":"<ul class=\"postList\">\n<li id=\"2f61\" class=\"graf graf--li graf-after--h3\">\u505a\u597d\u4ea7\u54c1\u548c\u670d\u52a1\uff0c\u5ba2\u6237\u8fd8\u4e0d\u6ee1\u610f\uff0c\u5fe0\u8bda\u5ea6\u8fd8\u5f88\u4f4e\uff1f<\/li>\n<li id=\"cc52\" class=\"graf graf--li graf-after--li\">\u5ba2\u6237\u7b49\u5f85\u7684\u65f6\u95f4\u8fd8\u957f\uff0c\u6c42\u52a9\u8fd8\u662f\u56f0\u96be\uff0c\u8d2d\u4e70\u8fc7\u7a0b\u6ca1\u6709\u7ecf\u9a8c\uff0c\u6ca1\u6709\u4eae\u70b9\u2026\u2026<\/li>\n<li id=\"c42c\" class=\"graf graf--li graf-after--li\">\u670d\u52a1\u518d\u597d\uff0c\u8fd8\u662f\u5dee\uff1f<\/li>\n<\/ul>\n<h3 id=\"d515\" class=\"graf graf--h3 graf-after--li\"><span id=\"What_is_Customer_Journey\">\u4ec0\u4e48\u662f\u5ba2\u6237\u65c5\u7a0b\uff1f<\/span><\/h3>\n<blockquote id=\"6346\" class=\"graf graf--blockquote graf-after--h3\"><p>\u5c06\u6d88\u8d39\u8005\u4ece\u8ba4\u77e5\u4ea7\u54c1\u5230\u8d2d\u4e70\u4ea7\u54c1\u7684\u8fc7\u7a0b\u89c6\u4e3a\u4e00\u4e2a\u65c5\u7a0b\uff0c\u79f0\u4e3a\u201c\u5ba2\u6237\u4f53\u9a8c\u65c5\u7a0b\u201d\u3002<\/p><\/blockquote>\n<p id=\"7482\" class=\"graf graf--p graf-after--blockquote\">\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u53ef\u7528\u4e8e\u63cf\u8ff0\u7279\u5b9a\u89d2\u8272\u5ba2\u6237\u5728\u7279\u5b9a\u573a\u666f\u4e2d\u7684\u6545\u4e8b\u3002\u5305\u62ec\u5ba2\u6237\u4ece\u7b2c\u4e00\u6b21\u63a5\u89e6\u4ea7\u54c1\uff0c\u63a5\u89e6\u5230\u4ea7\u54c1\u7684\u5404\u4e2a\u63a5\u89e6\u70b9\uff0c\u5230\u6700\u540e\u7ed3\u675f\u5bf9\u4ea7\u54c1\u7684\u4f7f\u7528\u3002<\/p>\n<p id=\"163f\" class=\"graf graf--p graf-after--p\">\u5b83\u53ef\u4ee5\u660e\u786e\u5ba2\u6237\u4e0e\u4ea7\u54c1\u4e4b\u95f4\u7684\u5173\u952e\u4ea4\u4e92\u6e20\u9053\uff0c\u5e76\u901a\u8fc7\u89c2\u5bdf\u548c\u5206\u6790\u7528\u6237\u5728\u5404\u4e2a\u9636\u6bb5\u7684\u884c\u4e3a\u3001\u60f3\u6cd5\u548c\u60c5\u7eea\uff0c\u6709\u52a9\u4e8e\u4f18\u5316\u4ea7\u54c1\u6d41\u7a0b\uff0c\u89e3\u51b3\u75db\u70b9\u3002<\/p>\n<p id=\"1fe8\" class=\"graf graf--p graf-after--p\">\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u53ef\u5e2e\u52a9\u60a8\u518d\u6b21\u4e86\u89e3\u60a8\u7684\u5ba2\u6237\uff0c\u91cd\u65b0\u8bbe\u8ba1\u60a8\u7684\u5ba2\u6237\u65c5\u7a0b\uff0c\u5e76\u786e\u4fdd\u6211\u4eec\u4ee5\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u5438\u5f15\u6bcf\u4e00\u4f4d\u5ba2\u6237\u3002<\/p>\n<blockquote id=\"f029\" class=\"graf graf--blockquote graf-after--p\"><p>\u5ba2\u6237\u65c5\u7a0b\u56fe\u662f\u4e00\u4e2a\u4eba\u4e3a\u5b9e\u73b0\u76ee\u6807\u800c\u7ecf\u5386\u7684\u8fc7\u7a0b\u7684\u53ef\u89c6\u5316\u3002\u5b83\u7528\u4e8e\u4e86\u89e3\u548c\u89e3\u51b3\u5ba2\u6237\u7684\u9700\u6c42\u548c\u75db\u70b9\u3002<\/p><\/blockquote>\n<h3 id=\"5372\" class=\"graf graf--h3 graf-after--blockquote\"><span id=\"An_Example_of_The_Customer_Journey\">\u5ba2\u6237\u65c5\u7a0b\u7684\u4e00\u4e2a\u4f8b\u5b50<\/span><\/h3>\n<p id=\"ec8f\" class=\"graf graf--p graf-after--h3\">\u4ee5\u4e0b\u662f\u4e00\u4e2a\u7b80\u5355\u7684\u4f8b\u5b50\u6765\u8bf4\u660e\u4ec0\u4e48\u662f\u201c\u5ba2\u6237\u4f53\u9a8c\u4e4b\u65c5\u201d\u3002<\/p>\n<figure id=\"4e86\" class=\"graf graf--figure graf-after--p\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0nHORdj95HPhVTnUn.jpg\" data-image-id=\"0*nHORdj95HPhVTnUn.jpg\" data-width=\"1980\" data-height=\"990\" data-is-featured=\"true\" \/><\/figure>\n<ol class=\"postList\">\n<li id=\"c128\" class=\"graf graf--li graf-after--figure\">\u6c14\u6e29\u4e0b\u964d\uff0c\u5bd2\u610f\u6e10\u6e10\u88ad\u6765\u3002<\/li>\n<li id=\"504e\" class=\"graf graf--li graf-after--li\">\u6211\u60f3\u4e70\u4e00\u4ef6\u51ac\u5929\u7684\u5939\u514b\u3002<\/li>\n<li id=\"45e0\" class=\"graf graf--li graf-after--li\">\u6211\u641c\u7d22\u4e86\u67d0\u5bb6\u7f51\u4e0a\u5546\u5e97\uff0c\u627e\u5230\u4e86\u4e00\u4e9b\u6ee1\u610f\u7684\u4ea7\u54c1\uff0c\u4ef7\u683c\u5728 400 \u7f8e\u5143 &#8211; 500 \u7f8e\u5143\u4e4b\u95f4<\/li>\n<li id=\"f6b6\" class=\"graf graf--li graf-after--li\">\u6211\u56db\u5904\u901b\u901b\u5e76\u67e5\u770b\u5176\u4ed6\u8d2d\u7269\u7f51\u7ad9\uff0c\u770b\u770b\u540c\u4e00\u79cd\u5546\u54c1\u662f\u5426\u66f4\u4fbf\u5b9c<\/li>\n<li id=\"866d\" class=\"graf graf--li graf-after--li\">\u7ec8\u4e8e\u56de\u5230\u539f\u6765\u7684\u7f51\u5e97\u4e0b\u5355\uff0c400\u7f8e\u5143\u4e70\u4e86\u4e00\u4ef6\u5916\u5957<\/li>\n<li id=\"f93b\" class=\"graf graf--li graf-after--li\">\u53d1\u8d27\u540e\u611f\u89c9\u8d28\u5730\u548c\u989c\u8272\u548c\u7f51\u4e0a\u7684\u7167\u7247\u6ca1\u5565\u533a\u522b\uff0c\u7a7f\u7740\u611f\u89c9\u5f88\u8212\u670d\u5f88\u6696\u548c\u3002\u4e0b\u6b21\u4e70\u65b0\u8863\u670d\uff0c\u6211\u6253\u7b97\u5728\u540c\u4e00\u5bb6\u5e97\u4e70<\/li>\n<\/ol>\n<h3 id=\"5590\" class=\"graf graf--h3 graf-after--li\"><span id=\"The_Elements_of_Customer_Journey_Map\">\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u8981\u7d20<\/span><\/h3>\n<h3 id=\"35ed\" class=\"graf graf--h3 graf-after--h3\"><span id=\"Steps_for_Creating_Customer_Journey_Map\">\u521b\u5efa\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7684\u6b65\u9aa4<\/span><\/h3>\n<p id=\"7d09\" class=\"graf graf--p graf-after--h3\">\u6211\u5217\u51fa\u4e86\u6267\u884c\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\">\u5ba2\u6237\u65c5\u7a0b\u6620\u5c04\u7684\u516d\u4e2a\u7b80\u5355\u6b65\u9aa4<\/a><\/p>\n<ol class=\"postList\">\n<li id=\"e2df\" class=\"graf graf--li graf-after--p\"><strong class=\"markup--strong markup--li-strong\">\u9080\u8bf7\u5229\u76ca\u76f8\u5173\u8005\u53c2\u4e0e\u200a<\/strong>\u2014\u2014\u8bb8\u591a\u670d\u52a1\u548c\u5185\u90e8\u5de5\u4f5c\u6d41\u7a0b\u5728\u8bbe\u8ba1\u4e4b\u521d\u5e76\u4e0d\u662f\u4e3a\u4e86\u8ba9\u5ba2\u6237\u5728\u65c5\u7a0b\u4e2d\u66f4\u52a0\u8212\u9002\u548c\u65b9\u4fbf\u3002\u56e0\u6b64\uff0c\u5728\u8bbe\u8ba1\u4e4b\u524d\uff0c\u6240\u6709\u5229\u76ca\u76f8\u5173\u8005\uff08\u5305\u62ec\u76f4\u63a5\u63a5\u89e6\u5ba2\u6237\u548c\u540e\u53f0\u652f\u6301\u6210\u5458\uff09\u90fd\u5e94\u8be5\u8003\u8651\u5e76\u5171\u540c\u52aa\u529b\u6539\u53d8\uff0c\u8ba9\u5ba2\u6237\u80fd\u591f\u4eab\u53d7\u65c5\u7a0b\u3002<\/li>\n<li id=\"9460\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">\u627e\u5230\u76ee\u6807\u5ba2\u6237\u7fa4<\/strong>\u200a\u2014\u2014\u6bcf\u4e2a\u5ba2\u6237\u90fd\u6709\u81ea\u5df1\u72ec\u7279\u7684\u5ba2\u6237\u65c5\u7a0b\uff0c\u4ed6\u5728\u65c5\u7a0b\u4e2d\u559c\u6b22\u3001\u5173\u5fc3\u548c\u8ba8\u538c\u7684\u4e1c\u897f\u662f\u4e0d\u540c\u7684\u3002\u5728\u8bbe\u8ba1\u8fc7\u7a0b\u4e2d\uff0c\u9996\u5148\u8981\u4e86\u89e3\u76ee\u6807\u5ba2\u6237\u7fa4\u7684\u7279\u70b9\uff0c\u4ed6\u4eec\u559c\u6b22\u4ec0\u4e48\uff0c\u4e0d\u559c\u6b22\u4ec0\u4e48\uff0c\u4e0d\u5173\u5fc3\u4ec0\u4e48\uff0c\u7136\u540e\u6839\u636e\u8fd9\u4e9b\u7279\u70b9\u8bbe\u8ba1\u9002\u5408\u4ed6\u4eec\u7684\u5ba2\u6237\u65c5\u7a0b\u3002\u5bf9\u4e8e\u6211\u4eec\u4e00\u4e9b\u6bd4\u8f83\u770b\u91cd\u7684\u5ba2\u6237\uff0c\u6211\u4eec\u5e94\u8be5\u4f18\u5148\u8003\u8651\u4ed6\u4eec\u7684\u65c5\u7a0b\u662f\u5426\u66f4\u8f7b\u677e\u3001\u66f4\u8212\u9002\u3002<\/li>\n<li id=\"e5d9\" class=\"graf graf--li 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markup--li-strong\">\u5b9a\u671f\u5ba1\u67e5\u3001\u8861\u91cf\u548c\u5f3a\u5316\u673a\u5236\u4ee5\u6539\u5584\u5ba2\u6237\u65c5\u7a0b<\/strong>\u200a\u2014\u2014\u6267\u884c\u8861\u91cf\u548c\u5f3a\u5316\u673a\u5236\u662f\u63d0\u4f9b\u5168\u9762\u5ba2\u6237\u4f53\u9a8c\u7684\u6838\u5fc3\u3002\u6210\u529f\u7684\u5173\u952e\u662f\u5efa\u7acb\u8861\u91cf\u6307\u6807\u7684\u57fa\u51c6\uff0c\u5e76\u6709\u4e13\u4eba\u8d1f\u8d23\u6539\u5584\u6574\u4e2a\u5ba2\u6237\u65c5\u7a0b\u5e76\u89e3\u51b3\u5176\u4e2d\u7684\u56f0\u96be\u3002<\/li>\n<\/ol>\n<h3 id=\"a55c\" class=\"graf graf--h3 graf-after--li\"><span id=\"Create_Customer_Journey_Map_using_Online_Tool\">\u4f7f\u7528\u5728\u7ebf\u5de5\u5177\u521b\u5efa\u5ba2\u6237\u65c5\u7a0b\u56fe<\/span><\/h3>\n<p id=\"5a4d\" class=\"graf graf--p graf-after--h3\">Visual Paradigm Online\uff08VP Online\uff09\u662f\u4e00\u6b3e\u5728\u7ebf\u56fe\u8868\u8f6f\u4ef6\uff0c\u652f\u6301\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u3001\u5404\u79cd\u56fe\u8868\u3001UML\u3001\u6d41\u7a0b\u56fe\u3001\u673a\u67b6\u56fe\u3001\u7ec4\u7ec7\u7ed3\u6784\u56fe\u3001\u5bb6\u8c31\u3001ERD\u3001\u5e73\u9762\u56fe\u7b49\u3002<\/p>\n<h4 id=\"ddfd\" class=\"graf graf--h4 graf-after--p\"><span id=\"Customer_Journey_Map_Templates_and_Examples\">\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u6a21\u677f\u548c\u793a\u4f8b\uff1a<\/span><\/h4>\n<figure id=\"fd94\" class=\"graf graf--figure graf-after--h4\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0bvnahNlZS8B-_8dQ.png\" data-image-id=\"0*bvnahNlZS8B-_8dQ.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"c5d4\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Customer%20Journey%20Mapping&amp;template=\/repository\/d2074db4-7801-450f-9d20-e9c4d4f73b60.xml\">\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe<\/a><\/li>\n<\/ul>\n<figure id=\"b8b2\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0iE1Hh0MfLmIr6APh.png\" data-image-id=\"0*iE1Hh0MfLmIr6APh.png\" data-width=\"1346\" data-height=\"760\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"81c7\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Travel%20Agency&amp;template=\/repository\/829fa14d-7ca1-4443-90d7-d6da6deace3c.xml\">\u5728\u7ebf\u65c5\u884c\u793e<\/a><\/li>\n<\/ul>\n<figure id=\"8f44\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0Yqh11qz2l_jKBTaB.png\" data-image-id=\"0*Yqh11qz2l_jKBTaB.png\" data-width=\"1378\" data-height=\"979\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"0512\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Shop&amp;template=\/repository\/302c3f5a-5392-4d69-a68d-dadd0887573e.xml\">\u7f51\u4e0a\u5546\u5e97<\/a><\/li>\n<\/ul>\n<figure id=\"3265\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0pylebl1nf7icVajA.png\" data-image-id=\"0*pylebl1nf7icVajA.png\" data-width=\"1192\" data-height=\"980\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"a726\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Online%20Banking%20Password%20Recovery&amp;template=\/repository\/3857f8b2-9a6e-4be5-b9e6-2aeafb40bcf3.xml\">\u7f51\u4e0a\u94f6\u884c\u5bc6\u7801\u6062\u590d<\/a><\/li>\n<\/ul>\n<figure id=\"568d\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0aLH3zEl_DcQm8rVM.png\" data-image-id=\"0*aLH3zEl_DcQm8rVM.png\" data-width=\"962\" data-height=\"866\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"9552\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=On-site%20Oven%20Repair%20Service&amp;template=\/repository\/3d5809f5-2f81-441d-bfa8-48588cb13d31.xml\">\u73b0\u573a\u70e4\u7bb1\u7ef4\u4fee\u670d\u52a1<\/a><\/li>\n<\/ul>\n<figure id=\"c05e\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0Ic0nqOGSQo1hQ2FL.png\" data-image-id=\"0*Ic0nqOGSQo1hQ2FL.png\" data-width=\"1192\" data-height=\"912\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"8a5e\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" 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href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=General%20Sales%20Lifecycle%20Template&amp;template=\/repository\/31d09e62-dcde-42be-ace4-20b6e23cf68b.xml\">\u4e00\u822c\u9500\u552e\u751f\u547d\u5468\u671f\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"5646\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0obvxvdqqHolKs296.png\" data-image-id=\"0*obvxvdqqHolKs296.png\" data-width=\"1192\" data-height=\"1134\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"94ea\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" 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href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Buy%20TV%20Online&amp;template=\/repository\/92478c9d-bf20-437e-8db9-85abbb712605.xml\">\u5728\u7ebf\u8d2d\u4e70\u7535\u89c6<\/a><\/li>\n<\/ul>\n<figure id=\"05b3\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0ohShGHsR0qw3nId0.png\" data-image-id=\"0*ohShGHsR0qw3nId0.png\" data-width=\"1192\" data-height=\"630\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"1729\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Basic%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/197e09d9-beda-4071-9345-2f7751725d84.xml\">\u57fa\u672c\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"3883\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0uQ0wLVbZ9eOJ_qDF.png\" data-image-id=\"0*uQ0wLVbZ9eOJ_qDF.png\" data-width=\"962\" data-height=\"536\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"e025\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Sales%20Support&amp;template=\/repository\/0e5c47bb-164c-4948-b205-d0e655714849.xml\">\u9500\u552e\u652f\u6301<\/a><\/li>\n<\/ul>\n<figure id=\"29e3\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0Jdc1k2DEUNsLmnHy.png\" data-image-id=\"0*Jdc1k2DEUNsLmnHy.png\" data-width=\"1192\" data-height=\"714\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"41de\" class=\"graf graf--li graf-after--figure\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Standard%20Customer%20Journey%20Map%20Template&amp;template=\/repository\/6c0510fa-8947-4a5e-acc2-826b88f52ed0.xml\">\u6807\u51c6\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u6a21\u677f<\/a><\/li>\n<\/ul>\n<figure id=\"a600\" class=\"graf graf--figure graf-after--li\"><img decoding=\"async\" class=\"graf-image\" src=\"https:\/\/www.cybermedian.com\/cn\/wp-content\/uploads\/sites\/6\/2022\/01\/0TkkT_JoQNVpPbu8Y.png\" data-image-id=\"0*TkkT_JoQNVpPbu8Y.png\" data-width=\"1192\" data-height=\"660\" \/><\/figure>\n<ul class=\"postList\">\n<li id=\"7d0c\" class=\"graf graf--li graf-after--figure graf--trailing\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/online.visual-paradigm.com\/cjm.jsp#process-map:proj=0&amp;create&amp;name=Touchpoints%20Templates&amp;template=\/repository\/0ba84bab-1896-4a43-8381-c9260deb120b.xml\" target=\"_blank\" rel=\"noopener\" 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